Ambassador Diamond Jewelers — Attraction in Tucson

I recently went to Ambassador Diamond Jewelers to have my new engagement ring resized. The saleswoman that I continually interacted with, Elvia, made the experience very unpleasant and upsetting from the moment she found out I did not purchase the ring from Ambassador Diamond. She was critical and rude on all three occasions that I interacted with her.

When I went in the first day to request it be resized, she asked me where my fiance bought the ring, and I told her a department store. She replied "I don't know why people buy rings from department stores. You don't get good quality and they don't cover it. It's not a good ring.". I explained that after looking at a half dozen stores, the ring we bought was the only solitaire setting that I liked. Her response "It's not like you wanted anything fancy, it's just a solitaire, we have dozens of those". She then proceeded to get out the diamond magnifier and was very rude when I told her I didn't wish to inspect my diamond with her. The remainder of that first interaction was upsetting, and I immediately regretted leaving my ring with her.

The day the ring was supposed to be ready, I had not heard from the store. At 2:30pm, I called to check on the status of my ring. Elvia answered the phone and told me that it was ready and she didn't know why I had not been called. My fiance then called the store 10 minutes later because I was so upset to still be getting such poor service. When he asked to speak to the manager, Elvia, told him that the manager had left for the day. I waited until the next day to pick up my ring because I was so upset, and when I saw that I had to deal with Elvia again, I was unhappy. She recognized this, and asked me about it. I told her that I was unhappy with the service I was receiving. She then remembered talking to my fiance, and she said the reason I had not heard about the ring was because they have to inspect the rings first and they do not call until 5pm. Which was different than what she had said to me the previous day on the phone. I then explained to her that I was unhappy with how I was treated when I dropped the ring off, and she did apologize, sort of. She said she as sorry I was unhappy. After I handed her my invoice slip, and she saw that she was the associate I interacted with the previous week, she proceeded to defend her remarks to me. Instead of apologizing for offending me and trying to improve our interaction, she said "it makes me upset when people tell me they bought a ring because it was 60% off, but if that's your thing". At which point I had to reiterate that I bought the ring because it was the only setting that I liked. I then told her that I regretted not taking my business somewhere else, and I would not be returning to the store. I have also told everyone I know about the lack of service I received from Elvia and Ambassador Diamond Jewelers. And the final insult from Elvia is that she did not reassess the fit of the ring, after it had been resized. Surprise, the ring is still too big, and I have to have it resized again. But I will be going to a different jewelry store.

Your engagement is supposed to be a happy time for everyone involved in the process, including a jeweler. The service I received from Elvia made me feel criticized and upset throughout the entire process. I regret not leaving with my ring as soon as she began to criticize me, but I will not make that...

I promised myself two things when our family sold the last 2 ranch holdings signalling official retirement 1) a little SL Mercedes Benz 2) a princess cut diamond ring; a little late to pick up that sport Benz, I devoted my energy on the Solitaire. With multiple online sites I brushed up my 5 C's of diamond buying then promptly called trusted friend, Ambassador Diamond Jewelers in Tucson Az., a company I'd successfully purchased from many times previously curious if we could locate the right stone & create the perfect ring long distance since I've lived in Mexico the past 12 years. Owner Michael Ganem stepped up to the challenge, sending multiple choices in my carat size too choose from, adapting to a special 'comfort' band & lower setting than usual due to being a bit heavy handed & wanting to enjoy my ring constantly. He even surprised me by putting my fathers $20 gold piece/money clip towards the ring purchase. We settled on a dazzler rated E, VS2, very good &good in white setting on y. gold band and I am thrilled. As I removed the ring from the custom box I actually lost my breathe. He'd told me it was full of fire but this is a rainbow of perfect crystal clarity. Honestly never seen a more beautiful ring at age 67. I encourage anyone with special dates to commemorate, to stop by Ambassador, also a trusted coin dealership or pull them up online to design your once in a...

Arrogant and presumptuous. At first the interaction was fine, I was even going to come back and buy a piece of currency and a coin set approx $800 but the refusal of service and the attitude just turned me off. I have some items that in all likelyhood I will sell but considering I have had them for almost a year who knows. At any rate I wanted an appraisal, asked questions and chit chatted. During which I did say I was planning on selling some how. At some point when i asked about the amount I did specifically ask if it would work for a claim if stolen. She said yes it would be the retail value. Eventhough i did not want to sell the offered a price 1300 total which i knew was just for the materials. So I left wanting to think if $145 was worth it. Walking oast some shady types at the bus stop I thought that it would be best to get. Went back in and was refused service. When i asked why and this is when the attitude came in, I was told they dont appraise for "online sales". I replied I wanted for insurance to whit she said we've talked enough. I don't know of anyplace that has the presumption and audacity to tell a client what they can or can't do with their property. I'd give this interaction a -4...