Nordstrom Rack — Attraction in Tulsa

I received this beautiful gift of a Gucci heart Necklace and earrings from my son for my birthday. I finally decided to wear the set last week. Took the earrings out and one of them looks terrible and the backing are severely tarnished. I'm so disappointed in the quality for the price. This is my first designer luxury item and I don't know if I'd buy Gucci or recommend it from Norstrom.

Update 5/31

2 for 2!! I waited to find something that I liked within similar price range to use the credit I received for my first pair of earrings. Today I opened my package as soon as it arrived and in the same movement I was on the phone with customer service. These earrings were worse than the first. They arrived with backs that didn't belong to earrings and have clearly been used. There was actual ear gunk on them. The lady I spoke with at Nordstrom was nice but that doesn't excuse the lack of quality or quality inspection. They are sending me another gift card but I'm not satisfied. I'm afraid each item will arrive in...

ONLINE BUYER BEWARE!!!!!!!! On Nov. 10, I placed an online order for 2 coats. I received an order confirmation email afterwards.I had not received any shipping information so on Nov 23, I get online to check my order status. My order was cancelled. I was not happy that I wasn’t notified of the cancellation. An online chat with a store rep revealed that while the coats were available on their website, they were not available from the supplier. So, while I could’ve been shopping for replacements, I was waiting for the coats to be shipped! An apology does not excuse the fact that their website doesn’t accurately represent what is available nor does it excuse the fact that I wasn’t notified of the...

It is absolutely unreasonable to close the fitting rooms and use covid as the excuse. If there is one place in the entire store where social distancing truly exists it's in the fitting room. Is it really that difficult to spray the surfaces in there between customers if that ensures more sales? The expectation that a person buy something without knowing if it fits is unacceptable. We went to this store ready to spend money and support a business and they made it impossible to do so. A store across the street that also chose to close their fitting rooms told us to buy it and go to a public restroom to try it on and then return it if it didn't fit. Think about that...