Jared Jewelers — Local services in Tulsa

My center solitaire with small diamonds around was purchased from an out of state fine jewelry store that was custom made & I have my wedding band (Jared's diamond band) soldered to it. So because they are soldered together, when I take my band in for an inspection required every 6 months obviously they have my solitaire as well. And it has been 3 yrs with my rings and never any problem.

This past Fri, I took my rings in for the inspection where the very next day a diamond had fallen out of my solitaire. I took it in to have it replaced where it was then set in too deep. Took it BACK in and again, later that night ANOTHER diamond from the OTHER side had fallen out! I took it back in today and 5:30pm was called and asked to not come in at the scheduled time but to give them a couple more hours. I went in at 7pm where the jeweler met me looking distressed and he said that ANOTHER diamond had fallen out which makes 3 in 3 days. I asked to see my ring and it looks like the areas where the diamonds that were missing were crushed but I am not sure & not a jewelry expert.

Should I be worried about the competency of this guy at this point??? He told me tonight to come back tomorrow that he could fix it but that "the ring is a machine made ring" and that is somehow the reason for his troubles. I adore my ring and I don't know what to do at this point but I am WORRIED THAT HE IS DESTROYING MY RING. I feel like it's being degraded the more he touches it the worse it is getting. Should I be concerned and drive in before they open to say HALT?

Not to forget to mention that yesterday when I had to bring my ring in to have the diamond reset since it was set wrong I heard the jeweler ask the salesgirl in the shop area with me standing just outside "Why is she here AGAIN? What does she want now?" where the girl answered "She wants you to do it right this time". I asked the manager Bill (tulsa) today to NOT HAVE THE SAME JEWELER (they have 5) work on my ring because he has done terrible so far!! But tonight... I see it is the very same guy everytime.

I wish Bill would have respected my wishes and had someone else fix what the guy cant seem to get right. *I am beyond frustrated. UPDATE 3/8/13: The side of my ring after having it in the "shop" 4th time since last friday is completely dinged up & diamonds are not in a straight line. Art (the general manager) said he could ship to a laser guy to attempt to fix. I asked him repeatedly if he would ship to Kent Gable in Chandler, AZ since he made my ring and he simply siad no.

I DID NOT RECEIEVE ONE SINGLE APOLOGY for this entire ordeal. I don;t understand how a person can trust a BUISNESS to inspect a ring that is soldered to an engagement ring and completely destroy someones property & have it only get WORSE EVERY SINGLE TIME until literally the entire side (which wasnt even the initial side) is destroyed with NO RESPONSIBILITY.

I was given back my ring because I felt unsure about the competency of their laser guy and wasn't told a place it was going or a time frame and honestly this was a custom ring not a commercial ring and simply NO LONGER TRUST THEM. I will have to contact BBB and file a claim on my insurance since Kent in AZ says he may need to make an entirely new ring altogether. He says that the guy was most likely not sure how to not only work with the style of my ring but also trying to make commercial grade diamonds set right in a ring w higher quality diamonds that set better and don't fall in. Still no apology which...

I used to exclusively purchase jewelry from this establishment due to the exceptional quality of their products, the convenience of repairs done locally rather than shipped out, the credit line company offered by the company, and the consistently outstanding customer service provided by the staff. However, since the introduction of new staff, with the exception of one employee, the overall experience has significantly declined. Despite the substantial amount of money I have spent at this establishment, which I am not particularly proud of, the shift in priorities from quality and customer service to solely making commissions has resulted in a noticeable change in the treatment of customers, who are now treated as mere transactions rather than valued individuals. I would like to bring to your attention a serious issue regarding an erroneous application of a double payment by the company's creditor. This oversight resulted in the incorrect allocation of funds to one of the two open accounts, which unfortunately damaged my previously impeccable credit history spanning twenty years. Despite my efforts to rectify the situation, including requesting review of a recorded phone conversation between myself and Comenity, an identity theft report (sole reason of autopay disrupt due to previous spouse gaining access to accounts never in spouses name following a bank account closure that I did not consent to), IRS notification, and proof of payment, consumer protection report, credit freeze, credit lock, and dispute with all 3 bureaus multippe times for a review of the matter. It was refused by comenity to investigate. This resulted in substantial harm to credit score by 200+ points, the loss of $30,000 in available credit, and the closure of two accounts that had been in good standing for 10 years. The primary issue in store lies with the main manager, whose condescending attitude and dismissive demeanor create an unpleasant environment for customers. When attempting to discuss the issue of a lifetime warranty not being honored due to the type of metal used in a particular piece of jewelry, the manager responded in a condescending manner, implying that the purchase should not have been made in the first place. This is in stark contrast to the previous staff and manager, who would have been appalled by the tone and language used by the current manager. In the absence of Angel's presence, I find it challenging to frequent this establishment for future services. The discomfort I experience is substantial, and I have yet to retrieve the replacement part due to the unpleasant interactions with the male staff members. Regrettably, due to the lack of alternative options in the Tulsa area, I am compelled to leave work early to visit the store before closing time.I understand the reasons why previous staff members have left to pursue other opportunities. As individuals, we all experience growth and may eventually outgrow certain roles or environments. If you disagree with me, I am open to changing my mind if there are facts to support your argument. Photo is of first purchase...

In the beginning stage of Covid-19 pandemic (Feb-March of 2020) I had my rose gold sapphire stone and the significant basket setting fall out of my wedding ring. This occurred just before my 6 month checkup for my ring. Jared’s Jewelry had to close for a period of time during the pandemic, I was unable to get my ring restored. When the store finally opened there were some complications of getting my ring exactly how it was, wasn’t able to find the right size rose gold sapphire stone for my ring. After praying and having patience in Jared's Jewelry, I knew my ring was in good hands of Ryan, the manager, who gave his word he would personally make sure he would do all he could in the restoration of my ring and that I wouldn't leave without being totally satisfied. After 10 long months Jared's Jewelry delivered over the top! With patience and perseverance, on both ends, Jared's Jewelry and myself, I finally was able to walk in for the last time (1/23/21) of coming in the store to check on my wedding ring, to actually walk out with it restored completely. Yay!! Can't say enough how pleased and thankful I am, after all the roadblocks we had. The staff at Jared’s Jewelry pulled through. Ryan, the manager, was such an amazing advocate in walking this journey out with my husband and I. His word was good as gold. My missing rose gold sapphire stone and the very significant basket setting that had fallen out of ring was completely restored in it’s fullness. Thanks you Ryan, the manager, and the team he works with at Jared’s...