Texas de Brazil - Tulsa — Restaurant in Tulsa

A review on Texas de Brazil (71st in Tulsa), general manager's, JOHN, AWFUL customer service. My husband and I dined here for the first time in March 2025. At this visit, my son's food allergies happen to came up during a convo with our server. I happen to mention that my 13 y/o cannot eat restaurant food due to cross-contamination concerns since he was diagnosed at 18 months with severe food allergies to peanut, tree nut, egg, and soy. She then said, "We have an allergen menu & we have a separate kitchen that only cooks our meats & a separate kitchen that only prepares/cooks the salad items. So our meats never touch the salad items & visa versa during preparation. You can also ask to have his own skewer cooked & delivered straight from the kitchen to your table so it doesn't t go from table to table. We have certainly done that before." The next time we dined here was May 2025. I double checked with the server regarding a personal skewer being cooked for my son if we decide to bring him here in the future, & the server reaffirmed exactly the same information we were told in March. Having successfully managed my kid's food allergies for 13 yrs, we were comfortable that the risk of cross contamination would be very very miniscule since they have an allergen menu & an allergen policy practice in place (cooking meats in separate kitchen with separate utensils.) So we planned to take my son here for his first time on Sat July 5. On Fri, July 4, I called & spoke with with Jordan, one of the managers, to verify regarding the personal skewer. Jordan reaffirmed, "We can definitely do a small skewer for your son and deliver it straight from kitchen to your table so it doesn't go to the other tables. I'll let John know since he will be here tomorrow." On July 5th 2025 we bring our son here to eat his first ever restaurant food & the general manager, JOHN, flat out refused to have the kitchen make a small skewer for my son. My husband told John, "2 different servers & a manager told us they can absolutely make a small personal skewer to go straight to our table so it doesn't go to the other tables to prevent cross contamination since he has severe food allergies to egg, tree nuts, peanuts, and soy." Then John said, "We just do Not do that. I can have my carvers go to your table 1st when the skewer is first cooked." Then I said, "how about putting a piece of each meat on a plate in the kitchen when the meat is first cooked then bring that plate directly to our table that way it guarantees it didn't go to any other table." I said this because in my mind there is high chance of miscommunication with 5-6 carvers going around the tables. Then John arrogantly said "No I'm Not going to do that. Like I said, I could have the first cooked skewer go to your table 1st." After a few mins going back and forth, we left and went to Longhorn Steakhouse in Tulsa (see my glowing review of Longhorn). The ONLY reason we even considered this place for my kid's first time eating restaurant food was because of what the first server told us in March during a casual convo. And NOT because I wanted my son to eat here in the first place. Had they said in the first convo, 2nd or 3rd inquiry, that they will Not do a personal skewer to go directly to our table, I would NOT have even bothered taking my son here. But we went cause of the same exact info. given to us 3x. Since we were already there and this was a special day for my son, the absolute LEAST John could have done was fulfill our simple request of plating the different types meats from the first skewers while in kitchen & bring plate directly to our table (like every dine in restaurant). A SIMPLE task, NO additional major effort, NO special cooking instructions, Only done once, Only plating meat Nothing else & NO seconds since it's a lot of meat. John conveniently forgotten he is in the customer service business and decided it's worth loosing customers just so he can put his foot down. He has NO compassion, Unkind, and very Arrogant. To think he is the general manager of that place...

We will call this review The Good, The Bad & The ugly! I do not want to go scorched earth on them because they made an effort. However for the price point this should have been an experience of a lifetime. Let me start when we walked into the restaurant the greeting was a 5 star, we were asked if this was our first time, were we celebrating a special occasion? Well we were it was our son's birthday. We will start with the good. We were told that our waitress was new and today was her first day. No problem she was eager and it was apparent she wanted to please us. We were excited because she asked us all the right questions, what cut of meat do you prefer? How do you prefer your meats well, medium or rare? We had decided that somewhere between rare and medium rare. Fantastic thought what could go wrong? The bad when the server with our preferred cuts came by which to be honest we were there for the fillets cuts. We saw this group twice and when they did come by we asked if we could have more than the two pieces they offered. When we asked the servers with these two cuts fillet and the fillet wrapped bacon became almost disgruntle about the fact that this is what we wanted to eat the most of. We would get plenty of the other meats. Chicken, sausage, pork. We did not see very much lamb or fillet pass by. The steak, when that did come our way was well done and not very desirable. Our waitress asked if everything was ok? We informed her that we were not getting the meats with medium to medium rare and we were tossing the well done meats on the plate as inedible. She apologized and tossed the food away. She would circle back to ask if there were any meats we would like to see more of? Yes mam we would like more of the fillets both the bacon wrapped fillet and the regular fillets. She said she would send them to us. She came by several times to ask the same question only to hear the same answer, we only saw these cuts twice. She said she has informed the manager by this time we had eaten our fill and were tired of the apologies without change. The ugly our waitress was super energetic and seemed to be extremely excited about the desert! Now my son would get a complimentary desert awesome, well he placed his desert to go so it came in a bag and she explained each option and decided on a banana crème desert of some sort. boxed and bagged to go! The waitress would give a sales pitch on a desert for a cream and chocolate coffee desert, I was on the fence as I was apprehensive given the experience thus far we waited for an extended period of time before it came. She fixed it tableside. It was presented and truthfully I was not as enthused as she was. I tried it and to be honest a Starbucks coffee was about the experience nothing special. Now we paid the well over 225.00 bill plus tip and we leave. We are about 10 minutes into our one hour drive home only to find out that the desert cake for my son's birthday was wrong. My suggestions to this restaurant let your servers know that if the customer is there for a certain cut don't let them appear offended in nature as this did happen it was very uninviting, Next they should keep track of the area they left off so one side of the restaurant isn't receiving all the good cuts. Lastly if you are going to start a new person and announce her as a new person place a mentor with her and support her as this waitress was very friendly and appeared to know the right way to please the customer it was an underwhelming experience due the lack of friendliness that came from the servers that doled out the meats they were the weak link in the armor here tonight and the failed deserts. Would I recommend this place? No not unless you want a 5 star bill and 2.5 star...

I debated posting a review and how many stars it deserved but it's been 2 weeks since our visit and I still have a bad taste over our visit. To start we were going to dinner for my fiancé birthday and since he had a birthday coupon (more on this in a moment) and gifts cards I was trying to make his birthday special. He is a Christmas Eve birthday and this and I'm sure Christmas babies can agree it makes for celebrating a birthday extremely tough cause of Christmas. So we went on 12/23 cause he wanted to use his coupon but it says you can't use on holidays and 12/24 is considered a holiday. How wrong is that "here's a treat but you can't use it cause it's a holiday." Then they tell us we can't use the coupon if we are using gift cards. WTH?! It's the same as money and he's using a birthday gift with the discount you sent him for his birthday that falls on a blackout date in your eyes!! Also can't be used on drinks of any kind or dessert. Also has to be used on 2 meals not 1. I digress we arrive and our seated and proceed to wait for a server. When he arrives he seem very... unsure of his job? I get it maybe it was his first night on his own or something ok... we've eaten there before and kinda know how things work. I had put on the reservation ticket it was his birthday dinner and it was never acknowledged. Went to get the salad bar and thought they were supposed to bring out a separate plate for your meats, I apologize if I'm wrong and you're supposed to grab one on your own from the salad bar, this is what we ended up having to do. We saw our waiter at other tables doing his thing but wondered weren't we supposed to have bread, potatoes and bananas? More than halfway through the meal he finally brings out 3 pieces of bread and potatoes that were almost soup. And finally take the drink book out of my lap (I was holding it in my lap against the table cause we didn't have much space at the two seater table we were at, not a big deal) I will say the meats were good, maybe not as good as past visits but still tasty. We asked for more bread and again 3 pcs. So time for dessert and by this point I'm over our visit and I just wanted to cry because I felt like his birthday dinner was ruined (our earlier plans for his actual birthday had also just fallen through the day before so I was hoping dinner would be a saving grace) Again if I'm wrong I apologies but I thought on birthday the gave you a house dessert with happy birthday written on the plate, nothing waiter brought over fake dessert touching each one as he explained the, I know they were fake but the touching just made them unappetizing. Fiancé did order his favorite crème brulee as I knew he would. It was a dish on a plate burnt Carmel and jello. It should have has a custard pudding consistency and he lifted it up out of the dish with a spoon in chunks. It wiggled like jello. After that and the issue with gift cards and coupons I don't as done when he gave us out tickets after ringing us up again no acknowledgment of his birthday even after he knew with the coupon that was why we were there. I tried to let it go but it eventually with the holidays got to me enough to email corporate. I didn't think it could get worse but something about getting back a cookie cutter email apology and we let management know was like a another punch to the gut. It's just for that type of money it will be very hard for me to consider going...