ThrillHouse Games — Attraction in Tulsa

This isn't just the best video game store in the tulsa area, this is one of the best video game stores i've ever been too. The staff is always friendly, and if you have a question about a game that they don't know about, they always look up the game and tell you the general overview of reviews and thoughts on the game. Their trade in prices are always fair if not shockingly good. Almost every time i've come in to trade in a game I am always shocked at what i can get back in store credit. They specialize in retro, so don't come expecting an amazing series x or ps5 catalog, but literally any other generation of console they've got you covered. Their prices are always at price charting if not below, so you're never getting scammed like at vintage stock who almost always charge above price charting. They ALWAYS have grails and sought after vintage games in their shelf of wonders. Last but not least the staff is incredibly honest, the last time I visited i picked up some resident evil revelations and calysto protocol and had paid with cash and my card. I had told the dude i had 17 cash, so after i paid i had gotten into my car and was about to leave when he ran out and said i accidentally overpaid and gave me my extra cash back. It was only a couple dollars and I was oblivious to the amount i had handed him, so I feel alot of places wouldn't have cared and just kept the extra change, this to me speaks volumes about the integrity of ThrillHouse. Long story short give these guys...

I have been to Thrillhouse twice. The first time I came with my father as we were traveling in from okc. The layout of the store, the rare items to be had, the selection was great. Customer service makes or breaks it for me. That day I asked a few questions and people acted like they were too busy to help. I told my wife we should go back as we were in town again yesterday, and I wanted to give it another chance.

I believe it was just the owner in store and I asked him if he had a part to a system and he said they did not. I began to explain, being a bit bummed, that it was the only part I needed to complete my system. He looked at me and said, "okay, that still doesn't make me have it." Who says that? So we left the store and my wife says she sees what I mean about staff not wanting to help. She says, when you run a business like that you apologize for not having the part, you take down info, you tell that person you'll be on the lookout or other friendly banter like that, IF you want to stimulate sales, return customers and relationship. 2/2 on feeling like a burden as a customer was...

The issue was the very rude clerk on September 11th. As soon as we walked in the store it was all about him. He had a mask on and behind plexi glass and demanded us to put on a mask after he was told that my daughter had a medical condition and she is unable to wear a mask..he argued with us about how he lives with a high risk person and he won't be around anyone not wearing a mask..so after he was rude and arguing then he said "we offered curbside pickup". And all my daughter wanted to do was ask him about a cord for her playstation to see if they had one. He was too busy arguing about a mask and didn't let her even ask and we were still at the door. So no..why would we spend money at your store for curbside pick up if you wouldn't even let us talk. You were too worried about mask control. You had on your little mask and behind your plexi glass bubble so YOU...