I went for urgent care yesterday and waited 2 hours. That was excusable but when I went to pick up my prescription that evening, they had phoned it in to the wrong place. Their after hours nurse was very apologetic but not able to remedy this. This morning when I called back, they promised to send it to the right place, but failed to do so a second time. After waiting at the pharmacy for the second time with three kids, I called back and requested a third time that it be sent to Fred Meyer. Excuses were given by the receptionist but she offered no apology. This time, I got smart and called Fred Meyer to double check and the clinic had forgotten to attach a doctors name. The pharmacy was nice enough to call the clinic and get it taken care of, but had I not checked myself, I would have had to wait a third day for medicine that I desperately needed.
I have liked this place in the past and was planning to establish care with a doctor there but now will seek...
Read moreHighly recommended. My son fell at school playground from some height and was sent home. He had acute chest pain. We went to the urgent care on the 2nd floor. The check in process was smooth and quick. We are seen by Dr. Mark Thompson. It is worth noting that in other urgent care clinics, they typically only have registered nurses seeing the patients rather than a MD. Dr. Thompson is exceedingly professional. He asked questions and examined my son with care. He systematically ruled out all possible injuries that could come with the falling down. Eventually he concluded my son is ok and the pain is due to stretched muscles near the chest. He patiently explained everything to us. We felt so blessed to have come here and seen by Dr. Thompson. I knew this place because I had my annual physical...
Read moreMy husband was out of country when he had a stroke. His Peacehealth primary care doctor gave us no help or priority but told us to go to this urgent care. They acted like they couldn't really help us, did not give us the referrals we needed, sent us away with no after visit info or instructions. The next day we went to Providence urgent care, they understood that if he'd had the stroke here he would have been connected to neurology, etc in hospital but since this was an unusual situation his care needed to be expedited... we got immediate referrals, care coordinator assistance, and thorough...
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