NW Furniture Bank — Local services in Vancouver

I feel this place is ripping off the community. I went in to shop for my client because she had a voucher for furniture. They didn’t have much to pick from then delivery was a issue so I had to go help load it. I then asked if I could buy a artificial plant and I was told no , those are my pretties I keep them for the store.I questioned that because people donate believing that the items go to people in need. I think they are really taking advantage of the system.I talked to someone who used to work there and he said he didn’t like the way they kept all the good stuff to sell in store. So I’m not impressed ,yeah just give people furniture that’s ripped or doesn’t work. My clients sofa recliner was broken. Like seriously. I’m...

The Furniture Bank is such an amazing tool to help out our low income families, and freshly housed individuals. The team that works there is prompt, friendly and explain everything up front. Any person i've brought in has been happy and excited to not only pick out their own furniture, but know they now have a couch and some knick-knacks to make their home feel like a home. Grateful for this resource, and hope it...

The staff here was very rude. They say they take all furniture between 9-4 for donation. We brought a beautiful, full size maple sleigh bed headboard and footer. They turned it away and were extremely picky. My husband cited the condition and the person again was rude and said oh they all say that. Here we are trying to donate something for the needy community and are getting attitude. They don't deserve...