Kane's Appliance — Attraction in Vero Beach

Called and requested a repair that was completed. For a couple of weeks after the repair, the washer seemed to work fine. Around the third week, started to have the same problem again. I called Kane to request that someone come back out. Though I was not told the repair/part was under warranty, I figured it had to be because it had been less than 30 days since the repair. The person taking the call seemed less than enthusiastic about addressing my problem. I was told the person who completed the original repair would probably not be available because he may have jury duty (who cares?) but someone would call me back shortly. I waited for several days and no one called me back. When I called back, I was told that I was scheduled for a specific date but again the person did not sound particularly interested in helping me resolve the issue. Additionally, I was told that I might be charged another service fee. The original service was nearly $300 for a part that I could have gotten off Amazon for about $40. Rather than go this route again with an open-ended resolution, I decided it was cheaper to just buy another washer. I try to support local businesses but when they feel like it's a problem to help you, I'm no...

If this company were the only one in business I wouldn't ever call them again. I had a washer break down and called this company. When the really sweet man arrived I let him know I was the tenant of the home not the owner and he was so kind and accomodating. The owners of the home decided to purchase a new unit for me and the lady that handles the phones could not have been any more nasty!! I assured her she would get paid for the service call in which I did. What she didn't know is I own several businesses here in Vero. I sold my home and rented a temporary home until I find another home to buy!! I would NEVER recommend this business...

Problem with KitchenAid microwave 10 days before Christmas. They inspected and ordered new magnetron and inverter board. Day before they were scheduled to install (7 days after the inspection), they called to say the parts hadn't arrived as they had not requested express shipping. I asked why they didn't request overnight (from California). They said it was expensive. Told them they should ask the customer. Next they said they would be closed between Christmas and New Years. Finally, after some discussion, they offered a loaner, thankfully. In sum, technicians are good, office staff useless...