Legends Barbell — Attraction in Victorville

My boyfriend and I had an altercation at Legends a few months ago. He had a membership, and I had entered the gym because no one was at the front desk. We were then approached very rudely by an employee named Karina and we were told that we had to pay a 20$ "sneaking in fee". Before we could even explain ourselves the 20 dollars was charged to the account. We were inside the gym for no longer than 5 minutes, and we paid for a day pass to not even be allowed to workout. My boyfriend asked to speak to the owner, because Karina was being disrespectful, rude, and condescending, and the owner asked us if "our parents taught us not to steal". We were baffled at the disrespect. The following day, my boyfriend received a call from Legends and they apologized to my boyfriend, telling him that they didn't want to leave a bad taste in his mouth, and that they would make it right when we came back in. Today, we drove an hour to come to Legends and Karina was working front desk again. We told her that we both wanted to buy a day pass, and she told me and my boyfriend to start filling out the information on the screen. I was halfway through filling it out when she asked me to wait because their system was down. My boyfriend was talking to his friend at the time, and she never mentioned to him to not fill out the form. I walked outside to get my water bottle from the car, and when I walked back in, he had already filled out the form and paid the 20 dollars by card (they claimed they don't accept cash, which is illegal). Karina told us that we weren't eligible for a day pass because of what happened months ago, and that if we wanted to workout, we needed to sign up. At this point, my boyfriend had already paid the 20 dollars for the day pass, and she told my boyfriend that "It was his fault" because "she told him to wait". She never told my boyfriend to wait to fill out the form. My boyfriend was then visibly upset, and asked for his money back, when Karina told us that the only way to get our money back was by emailing and asking for it back. My boyfriend told Karina that he was not going to leave until he got his money back, and finally Karina agreed and told us that it was handled. Not only did Karina lie to us, saying their system was down when it wasn't, but she was also extremely rude and unprofessional to PAYING customers. We were both willing to pay 40 dollars to workout for one day, and because of an altercation that happened months ago (which we apologized for), they didn't allow us to workout. This is the second time we've had a negative experience with Karina, who is supposedly a manager. I would encourage the owner of barbell to reevaluate their business decisions and encourage them to hire a better manager. Karina is childish, unprofessional, rude,...

I give this gym a 2 Star as a guest for 2 months now. My friend owns the premium membership. He brings me along everyday. It's been 2 months now and everyday as a guest they have you wait on the side and wait for a gym personnel to check you in. They make the check in process so unpleasant. Keep in mind he pays to have a guest.

As a guest, you have to be checked in. First, they have him enter his phone. Second, they will ask for the guest ID and for him to enter his phone number. Third, the guest will fill out a form with all his contact information. Finally, they have him enter his phone number again and they read all the gym rules to the guest. This is every time even if you go everyday. If there's a line for new memberships you will be behind them at the end of the line.

This is purposely done to annoy a person to pay for a full membership. This should be changed to a smoother process. Some people wanna get in and out. We don't want to wait sometimes 30 minutes to get in and work out after we worked all day for 12 hours. Time is of the essence.

I am considering joining. But anyone that pays for the premium Its not worth it. I dont understand why it's called a premium and have to do this everyday. Anyway, the equipment is clean and in fair condition. If they change this process I'll change...

Be careful of the one week trial! I came to cancel my trial one day after it was over (because we had a death in the family the day before and I couldn’t come) and I was informed by both the manager and another employee that I would have to pay a total of 85 dollars (25 dollar membership fee) (30 dollar staring fee) and (30 dollar ending fee) to cancel because I was literally only one day late.

I asked them if there was anything they could do or if they could waive the fee because it was ridiculous to have to pay that much for unpredictable circumstances, and the employee at the desk very mockingly said to me that “what’s ridiculous is not checking exactly what your contract says before signing it”. It really just rubbed salt on the wound, and I was pretty shocked that they would be so heartless after I told them I didn’t have the money to pay the fees on my card.

I ended up paying what I could in cash and paying the rest of the cancellation fee with what was left on my debit card, but this was a truly terrible experience and I hope other people don’t fall prey to their extremely...