Sequoia Regional Cancer Center–Radiation Oncology — Local services in Visalia

The nurses are good (Rex). The doctor (Gill and Havard) are good. Even Mena from billing. However seems like some targeting but who knows. I won’t say this is institutionalized racism but feels the same. However let’s blame it on the insurance. That said the billing department is horrible (Lacey), extremely lazy. When you’re dealing with cancer and getting lifesaving treatment, you expect at least some compassion and or just good customer service. Which means if you don’t know the answer you try to find out and still help you client, customer or patient get what they need. I won’t go into all of it, however since Kaweah Delta has taken over the cancer center, it’s about that dolla. Nothing else. So if you have Aetna even with in and out of network, they will refuse care. They seem to be doing some if not illegal at least unethical things like refusing care. And not even billing my secondary. I hope they never find themselves in similar situation. So this is a word to those considering where to go to get treatment, apparently the answer is out of area. Or at the least Fresno. Sequoia will let you die before they give any effort. My two cents after a few months of...

Dr. Havard is good, his nurse practitioner (forgot her name) is awesome. Brandy as a medical assistant is HORRIBLE!!!!! No customer service at all. Never answers the phone, you have to leave a voicemail and she returns your call in 2-3 days even when the recording says that she will do it in between 24 hrs. When she calls, she gives you an attitude and I got TIRED OF HER. I called the front desk and requested somebody to help me as I had been waiting for “Brandy” to call me back with an appointment which was all she would tell me the three times I called before (“I will call you with an appointment”). Erika was amazing and very helpful. She even apologized for something that she did not do. She looked in the system and informed me that there was as an appointment already scheduled for me and guess what? There was also a “note” saying that I had been informed about it, which is A LIE!! So if your call gets directed to “Brandy”, I recommend that you don’t waste your time and request help from someone who cares about people!! She will...

when they took care of my husband we came in scared and worried and beside the cancer fiances of not having paying for treatment and gas to get there and back i can't help but be so grateful for the support and they had a packet ready to help us out how to register with cancer association and how they work with us to keep the stress down even to able to reduce utility bill and gas money the atmosphere having feel respected and comfortable i have talk to other people that have cancer and they are not aware of the help they can get and the treatment rooms they are so depressing that they would rather give up then fight for there life i always first ask them have u register with cancer association and they don't know about doing it and then feed knowledge and the information they need to be aware of and so grateful al i a can say is thank you for all u have done for us William H Elliott III 2-9-17 especial thanks to Dr Havard and Nurse Grace she new how to handle my husband Bill thanks Marsha...