Hampton Inn Visalia — Hotel in Visalia

I have stayed at this hotel for year and in the past was always pleased. This time however, something is off and I acknowledge that it might be me visiting for the first time needing an ADA room, but still something off.||Pros:|Room is clean and big enough|It checks the ADA boxes even if those boxes are not useful in the slightest.||Cons:|Huge TV where I can watch sports, Discovery or HGTV. Maybe HBO, but that channel would not come in for me. If there is something else|available it's not on the menu, nor is it explained anywhere. No easy way to hook up an HDMI from a computer or cast.If you like sports, you are good.|If you want to see their "directory" you have to scan in a QR code. Con for me, I don't DO QR codes. A lot of people don't.|Housekeeping with a weird repetitive knock who do not answer you when you ask "Who is it?"|BIG ONE: The button on the elevator on the first floor was broken, You literally had to push it 20 times or bang it one hard to get it to call the elevator.||ADA issues:|Shower head in the bathtub is squished into the back corner on the opposite side from the seat. It is not adjustable to spray backwards. There is no place to hang it closer to the seat. You cannot reach it from the seat. The water pressure is so low it took 18 minutes to rinse shampoo out of my hair (no water savings if you use 1/4 of the water but need to run it for 6 times the amount of time)|Door to room is auto close.Just try getting into your room with an electric wheelchair and anything in your free hand (like an ice bucket)|Bathroom door goes to the fully open position if you open it enough to get in and let go so you can pass through the threshold. You have to grab the door and back into the bathroom to close the door.|No hook or rack for a towel next to the tub enclosure. Towels are above the toilet and that has space for a wheelchair between the toilet and the tub enclosure wall.|Refrigerator. Door where fridge is stored opens one way, Fridge opens the opposite way. You have to go in feet first or back first to access the fridge because neither door opens past 95 degrees.|Ice bucket on the bottom shelf. I almost could not reach it.|Breakfast area had zero places at a table for a wheelchair. Every spot was filled with a chair.|Minor: Elevator is barely big enough for my wheelchair and the wagon I need to carry my things. ||Leaves me scratching my head:|Person who checked me in was lovely, I did not get her name but she was very nice. No bottled water offered, though, which is supposedly a "benefit" of being a silver or higher member.|Day desk person the next day was not rude, but not nice and polite, either. Zero customer service skills. It's like he was just holding a place until someone who knew what they were doing came back. But maybe it was just the specific interaction I witnessed.|No butter for toast, at least none I could see.|I didn't see any warning that there would be feather pillows. Some people (My friend who was supposed to come with me, for example) are allergic. I could have missed that somewhere.||I used to love this hotel, I'd been staying here when in the area since 2010. And again some was the ADA thing, because ADA doesn't mean accessible even though they want you to believe it does. But the housekeeping who didn't answer when I said who is it (then insisted they did), the interesting day front desk person, the breakfast room being off, the broken elevator button all just left be feeling like the hotel is not what it used to be. Might still be great for anyone who isn't ADA in this particular room and has never been...

I usually am very gracious when writing reviews... But I couldn't believe my luck last night. I finally had the nerve and left a abusive relationship last night... Left only with my wallet and a plan to meet my children at the hotel. While booking the hotel my phone died while arriving in a Uber. I walk in and find the first outlet to continue my reservation and to have access to my young children being able to find me by way of my cell. I totally. Understand the fact of me looking a mess due to my smeared makeup from crying and arguing with my left spouse and deciding to uproot me and my children from my own home just to be rid of the toxicity... I noticed the two female concierge looking a bit angry and making there way in my direction. I immediately try to explain my plight which I'm sure sounds ridiculous and crazy. To no response they just stand their voiding my gaze as I try to hand them my credit card and driver license telling them I understand why they wouldn't believe me and ask for a moment to pull up my itenerary for the room I was purchasing but my phone went dead in the process. They only continued to look at each other and avoid me altogether asking in a sarcastic voice what's the name not even understanding what I just told them. I have a degree in criminal law victim advocacy and am about to be a sworn peace officer for Tulare county. A God fearing woman with three small children soon to be arriving.... I can't believe the heartlessness of people. No I could not charge my phone as a soon to be guest for a room costing 150.00 a night so my children could be comfotable. And now I understand just exactly how women go back to their abusive relationships because they offered no empathy or sympathy for my plight. In my profession the least thing I could or would do would call at least the police to make sure no issues could happen God forbid her husband might be chasing her down.. but no they laughed as I left the hotel into the cold to try to...

I would like to report that I am completely dissatisfied with my stay at Hampton Inn Visalia on 06 – 07 July 2022 and with the Hilton Guest Assistance. I do not recommend booking your stay at Hampton Inn Visalia and if I can rate my stay – I would give it a minus five starts. The hotel charged me twice. I booked my stay with the points, but at check out they charged my credit card for 200 something dollars for the stay. It has been more than two weeks now that I’ve been constantly following up with the hotel manager and with Hilton Guest Assistance. The resolution I offered was easy – to either re-deposit the points back to my HH account or return the money back to my credit card that was charged at check-out. As of 22 July 2022 – no points or money was returned. I had to call my bank and dispute the charge. Hilton Guest Assistance Team was absolutely un-helpful. Every time someone new was replying to my requests. At some pint I had an impression I was speaking to a robot. On 16 July 2022 they replied they redeposited 3930 points to my account for my stay (I am sorry, but I paid 45 000 points for that stay); I continued following up; eventually today, on 22 July 2022 they replied that my reservation was booked for one adult with points, but the hotel charged me for the second guest in my room (my husband, who travels with me all the time). Seriously? Is this your explanation? Since when does Hilton charge the customers not per room but per guest? They do not keep the original email chain and a different person from Hilton Guest Assistance replies to your emails. They do always thank me for being a Diamond Member though. Well, I am about to re-consider as it seems the hotel chain, they way they treat their guests suffered the consequences of pandemic, I am about to switch to Marriott Bonvoy and stick to their hotels for all my...