Eco Performance Builders — Attraction in Walnut Creek

Communication, Punctuality, Professionalism and Courtesy, Customer care and satisfaction: 5/5 stars on all of it!

Project: Home air sealing, Crawlspace Vapor Barrier; Attic clean up and blow-in cellulose insulation; Replace old gas furnace with electric Heat Pump system; installed new air vents and duct work; absestos removal.

We first got in touch with Kyle B., who came to the house for an initial assessment. Then we started exchanging emails about game plan, we went back and forth for a while. I am very hands-on and involved, so I wanted to research every single item, he would send me to be fully informed of all of our options. He was very knowledgeable of every possible scenarios, gas, electric, he even gave us detailed information on product they wouldn't have been involved in (radiant heating systems on ceilings for example). In other words, Kyle was not pushy at all, he cared more about our home comfort than making his sale.

We felt bad that we dragged the process for so many months before committing (probably around 6 months), but we didn't want to jump into any decision before knowing all of the possibilities and the best option for us. We wanted it to be our decision. Kyle was very understanding and never showed any sign of frustration or impatience. He was very professional and always wrote detailed emails with pros and cons of different systems. We worked together to come up with the most ideal one for our home. We are very pleased with the process involved before the actual work was done.

ON-SITE WORK AND TEAM: Bill N.was our project manager. Keith F., Cody J.; Jorge, Tommy and Ryan were some of the guys who came to the work site. Every single team member was courteous and friendly. They seem to all be working well together, I could ask questions to anyone and they all has answers. On day 1, they told us their start and end work hours to make sure we were ok with them.

They had trucks and vans with material deliveries, but the team was very considerate and made sure they weren't in any of the neighbor's way.

They laid out floor protection and taped out each time they had to do something in our living space. They picked up, cleaned up and vacuumed at the end of each day, like they weren't there.

I asked a lot of questions each day to see what they were doing, I went in the crawslpace, in the attic during the week to see. They are serious about the quality of their work and were excited to show me their progress.

There was some material shipment delay, they were very apologetic about it (even though it was out of their control), it really didn't bother us. Even with that, they didn't just sit around waiting for the delivery, Keith was actually training the other guys how to use some equipment they didn't know, so they were able to make a productive afternoon out of it. [That's a message for their boss! :)]

We got progress status update at the beginning and end of each day, which was very nice. We trusted them with the house and would just go to work during the day, they knew how to lock on the way out. Bill was awesome, at the end of each day he'd call or text me with the progress as well, and sometimes I would ask him questions in the evenings and he'd respond right away.

Kristy is very nice over the phone, and prompt with email communication.

The whole project took a little over 2 full weeks to complete, as scheduled by Kyle. We are extremely happy with the end result. Before their work, we had to open all doors and windows each evening to let air in to cool down the house, but now the temperature stays consistent throughout the day even when it's over 90 outside. The system they've engineered is so perfect for our home that we can't even tell when it's on! They promised a quiet system, they guaranteed a comfortable home, and they delivered!

We only wish every contractor would be as professional, and effective as EPB. Can't thank the EPB team enough for this...

Eco Performance Builders are The Best in HVAC and energy improvements. Customer service is top notch. We are extremely pleased with choosing them and would hire them again for any service they provide without question or comparison shopping.

This company is beyond any other hvac company out there in terms of application of the latest in heating, cooling, insulation and energy efficiency.

An independent inspector told me they are the best in the industry and inspecting their work is a formality.

I asked a number of other hvac companies about my duct work, air sealing, a/c options and insulation. Almost all of them just wanted to replace my existing a/c or heater, most without even looking at my ducts or insulation, never mind alternative options.

EPB performed air sealing, replacement of existing traditional heating cooling system to a highly efficient ducted mini split system (no this is not with large room cassettes) performed air sealing, installed a heat recovery ventilation system with separate ducting, replaced my gas water heater with a high efficiency electric water heater (enabling me to get off gas completely and switch to a more friendly electric pg&e billing plan) and finally did wall and attic insulation. They performed extensive testing before and after and presented me with a plan of improvements. They also handled all the rebate documentation for us.

The work took them just over 3 weeks to complete, this over Christmas and New Years!

Their customer service was top notch with every employee I came in contact with. I could not recommend these guys more highly. These guys set a major standard in construction in so many ways.

Some of what my wife really liked about them was how clean, polite, considerate and efficient they were. They were always within their time frame (when we booked them months in advance they told us the date and time they would start work and they made it exactly on that date and time!) and they worked within their stated hours with consistency. They kept good communication about their work and we still managed to have a nice Christmas and New Years at home during this time.

I had to book them months in advance waiting for them specifically without a/c and heat and it was worth the wait.

This was an investment that will pay for itself now and long term in lower maintenance costs, lower future replacement costs, intangible safety improvements and air quality improvements and generalized improvement in home comfort...

TLDR: I would go a winter without heat just to have Eco Performance replace my system over another contractor.

It almost doesn't feel right to compare Eco Performance with the other Bay Area HVAC companies because Eco is operating at such a higher level. Earlier this year we completed a pretty large scope of work with Eco. This included 2 new ducted mini split systems with all new ducting, crawl space encapsulation, attic air sealing, insulation, and a heat pump water heater. I spent about a year researching options and getting quotes before signing a contract with ECO and there isn't anyone else in the Bay Area doing the level of work they are. I had ~10 companies provide a bid including all of the highest rate shops on Yelp. The majority of them spent less than 20 minutes in my house, did not run any sort of a load calculation, and promptly provided a mid 5 digit bid wanting to start right away. They size their HVAC systems based on "square footage and experience" and don't do any real ducting design. All of these quotes came in +/- 20% of one another, and all of these companies said they could start within a month.

It was clear from the first meeting with Eco that their process is completely different. The first on-site assessment was over an hour and it was immediately apparent that Kyle was the domain expert I had been looking for. Eco followed up with a detailed quote explaining the process which included a room by room load calculation. This means they measure and draw a floor plan for your entire house including windows and insulation, run a blower door test to determine air leakage, and then run a computer model to determine how much air flow each room needs to maintain an even temperature across the house. This is just one example of the dozens of differences between what ECO does vs. the competition.

To my surprise ECOs quote was competitive with the others I received when comparing similar systems and equipment. We also waited almost 6 months from contract signing to work start.

Once the work started everything was top notch. We've had a lot of work done on our house this year and ECOs crew was among the best. Every person who came was prompt, respectful, and clean. I was prodding the city inspector with questions and he even mentioned that ECO is the best in the bay area. We're super happy with the end product and would enthusiastically...