I’m not one to leave reviews, but I feel like I should warn anyone who’s looking to fix their wedding ring. Last year, I took my ring in to fix a broken prong. When I went to pick it up, they said they replaced each prong to make sure they were all secure, which sounded awesome. Everything looked fine, but not even 6 months later, another prong broke off. I felt dumb to be that customer, but I figured it was just bad luck and I took my ring back in. I could tell they felt bad and they said they’d replace that prong free of charge. Literally only a few months later, ANOTHER prong broke off and they replaced it free of charge. I was grateful I didn’t have to pay for each fix, but I was starting to see a pattern that maybe they did an awful job when they replaced each prong at the very beginning. I’ve had my wedding ring for 11 years and only until a year ago have I had issues with all the prongs falling off… and this was only after they had replaced each one. The most frustrating thing is that I just went in this month to get my 3rd broken prong fixed, and not even 3 weeks later another prong is loose and about to fall off. Four prongs falling off within a year is insane. I’m just glad I wasn’t charged for the last two fixes. Warning any of you to go elsewhere if you don’t want to ruin your...
Read moreProfessional and polite employees! They really helped us find the perfect engagement ring. When we got home, and I was admiring it; I notice a very small diamond was missing. We took the ring back to Glasscock and they IMMEDIATELY fixed it, tightened all prong to secure the rest of my diamonds, and I went home happy as can be! While the jeweler was repairing my ring, the two other women working were so very kind and engaged in conversation with us for the short minutes we waiting for the repair. 10/10! We will be doing all of our fine jewelry shopping with...
Read moreOn short notice, I recently required their expertise to separate, repair and clean my Mom's wedding and engagement ring. They were very understanding and completed the work in just a couple of hours. The wedding rings looked brand new when I picked them up. Thank you so much to the employees of Glasscock Jewelry. You...
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