Let’s Get Stone’d Marble and Granite — Attraction in Warrington Township

I could not have been more disappointed with my experience with this company and their Sales person Andrew. I was optimistic about their product because picking out the remnant and sales process had gone smoothly, besides the fact that Andrew couldn't stop smoking his vape pen in the yard. During the install they put a 2 inch by 4 inch hole in the wall that was partially covered by the side splash. Upon looking at the installed counter I realized that this was not from the remnant I picked out. I called and emailed with photos. This was a Wednesday AM and I was told Andrew was not in that day. I received an email on Thursday afternoon at 430 PM after calling the store twice to get a hold of him, that they "may have" used the wrong stone and to call the next AM for install of the correct counter. Friday comes and again I call 4 times trying to get a hold of him to schedule this seeing as it is delaying the rest of our renovation. He assures me they have my remnant and that the following Friday I can have the first slot around 9 am for the install. I was called the day before giving me the second slot of the day and I said i was promised the first, i was assured that this was fixed and I would be first. The day of its 10 am and I havent gotten a phone call that they were on their way. When I call the store, I get the run around that they do not grantee 9 am slots when that's exactly what I was promised. Andrew says they left the store 10 minutes ago when I call and gave every excuse under the sun as to why they were not at my house. I live 6 minutes from the store so that was a lie. They show up at around 1130 and say they were at another job before me. I asked to speak to a manager owner and was given a voicemail box and an email. I left a voicemail for the manager around that time on Friday. I never hear back so I walk into the store on Tuesday. Apparently voicemails are not listened to. Andrew did not fill any management in on the issue, despite knowing I was upset with how everything was handled. After the investigation I was told that they original counter top they gave me was the "same color" of the remnant I picked. And that the schedule issue was because it was only changed on paper and not the board and the workers go by the board. So essentially a screw up all around. Giving someone a counter that is the "same color" is not even close to delivering the right product. This delayed my entire project by a week and a half. I was told I would be credited back money for the template fee. At that point I decided not to give a poor review because Anya investigated the issue and offered the refund. I emailed back 7 business days later when I didn't receive the credit. I get a phone call back saying they need my credit card number to issue the refund. So after 7 business days (10+ since they offered the refund) they hadnt even attempted to give me my money back. Andrew claims he "thought someone else did it." Clearly this Andrew is incompetent and is incapable on following through with any issues. Its a disgrace. On top of this all, my parents ordered a counter top during the same initial sales appointment, they requested a certain section of their remnant that was marked by Andrew and what was delivered and installed was the incorrect section. it took a week and a half to get a phone call back to resolve...

We had a wonderful experience with LGS about 6 years ago with our kitchen counters , so decided to go back for a vanity top. When we walked in I didn’t recognize anyone. A young man named Jon seemed very helpful and we picked a product and we’re assured a remnant would be available soon as there were several jobs scheduled with that product. We were told he would he mail us with pictures within the next 2 weeks. No return call or email. My husband called and said he would like to be notified either way. Again we were assured there were jobs scheduled and we should have a piece. The weeks went on like this. After a month we walked in and asked to speak with someone else. Again we were referred to Jon. And guess what? , a few more projects were scheduled and we should hear soon. A few more unanswered calls happened and my husband called and spoke with Andrew who said the stone was discontinued ( still shows available on the website). My husband challenged that to which he said nothing)but hubby told he would check the yard. No call back. This past Friday we called to request a time to come in. Asked for a call back. Nothing!!! This all took over 2 months, we loved the stone, but have a completed project with no counter top. I really thought they would come through . We were never offered a similar product or alternative. Seems like they just didn’t care or want our money. Do not waste your time unless you have a large product that will bring in lots of $$$$. We asked for a manager multiple times and were always referred back to the salesman we first spoke with. Very disappointed as I havee referred multiple people to this business based on our...

Do not use this company! They do not provide quality service! From the salesperson misleading on abilities of staff and products. To the installers blowing silica dust throughout your house. I highly doubt workers are training the the ill health affects of silica dust, or proper respiratory protection. let alone what is can do to the owner of the home. Also, this company claims to have a rewards program for referrals. They were recommended by a family member. I cited the referral at time of purchase. At the time of this review they have not received their referral check. I did politely raise all concerns each step of the way. However, since you have to pay 100 percent of the cost up front. They only marginally addressed my concerns. In short between breaking my sink, not cutting the stone correctly, and a poor effort to adequately seal the stone, they finished. This created a two week delay on my project which they were well informed was time sensitivity. Costing me sleepless nights and money. Do yourself a favor. DO NOT USE THIS COMPANY!!! One star for them, because you cannot do zero or negative. Do walk...