Tempur-Pedic Flagship Store — Attraction in Warrington Township

First, what a beautiful store!! I drove almost an hour to get to the store purely because I wanted to speak to someone that knew specifically about your products. I didn't want to go to a Mattress City, or the like, just because it was closer. Purchasing a Tempur Pedic is an investment and it should be taken seriously. When I arrived, Una greeted me with a warm smile. She made me feel very comfortable from the moment I walked in. We talked about what my sleep style was and then we chatted about which mattress would suit me best. Then I got to "test drive" a couple. Oh my stars.....it was Heavenly! Thanks to your awesome payment plans, I was able to get exactly what I wanted!! I'm so excited to get my new bed and I'm hoping that this bed alleviates so much of my lower/mid-back pain that I have had for so very long now. When the bed arrives, and I get a chance to sleep on it, don't you worry! I will be back to give my honest review of what my sleeping experience was like. Una, I couldn't have made these decisions without your sincere compassion to get me the best possible mattress/base and all of your awesome assistance in helping me finance it. It's totally doable now and I am not stressing about the purchase.

I don't care how far of a drive it was....it was worth every drop of gas! Thank...

Went in to take advantage of the BOGO sale on pillows and was greeted warmly by Brandon. After trying out some different products, getting a boatload of information to help in our search for a new bed and having a really fun, positive interaction we walked out with a GREAT deal on pillows and now just have to figure out what mattress we’ll be going back to see Brandon about! I’m really not big on sale people who hound you and don’t let you relax, but I didn’t feel pressured at all, it was an overall, really relaxed experience. After working in customer service myself for the last 20 years, and being a Manager/Supervisor myself, I can’t help but mentally critique each experience I have and I honestly have to say that Brandon gets a 10 out of 10 from me and would highly recommend you go see him. He is an asset...

Worst Escalations Customer Service experience - We placed an ONLINE order for a $4000 (!) Mattress, Sheets and a pillow after being told that you Buy One Get One Free. The order was shipped separately from the mattress, and did not include the free set. Calling C S they had to transfer me to "Escalations" where we were treated with poor professionalism, and lack of care. When we asked to speak with the supervisor, we were ignored twice, until we were more adamant, we were told by the Rep. that we will be called back on Friday (Today is Wednesday) finally a Supervisor named "Marty" took the call and rudely stated he could not help, and rudely hung up the phone.

This is the last time I give my money to a company that allows its employees to treat customers like they...