Mall itself was fine. Decorated beautifully. Went to pick up orders from Macy's, which was beautifully decorated, as you expect of Macy's. However, they didn't give me all of my orders, so I now have to make another trip there to retrieve the rest of my purchases. 3 employees, one just stood there, another checked my order#'s/ID & the other went to get my purchases/online orders. Well, I guess he was too distracted by his phone conversation to pay attention to fact I told him how many orders I had there to pick up and the paperwork he took with him telling him order #'s, name, ect because he left an entire order behind. Of course I didn't notice until I arrived home and emptied all the bags I was given. Now I have to spend another 2 hours, another $20 in gas, put my toddler through another trip there,ect ect to go back and retrieve my left out order. Honestly, the least they could've done was at least offer to mail it to me. But no, they did even less than that. Just asked when I'll get there to pick up the rest of my stuff. So between the absolutely 💯 horrible customer service you now get dealing with Macy's due to having to call South America for customer service, an ordering issue I won't even get into at the moment, and now this,I'm NOT happy with Macy's at all....to say the least. Type of service I've come to expect our of less regarded stores, but not Macy's. Unbelievable and unacceptable Macy's.