Georgetown Cupcake — Attraction in Washington

I always stop by Georgetown cupcakes every time I make a trip to DC. This experience was so bad I was surprised because there was always been great customer service. We drove 3h back home only to find out that our order was wrong!!! I didn’t care to check because this had never happened to me. I am not sure if the lady that was taking our order punched in the wrong items or if it was the guy packaging them in. First of all, the customer service was horrible. You’d think after waiting in line, IN THE COLD, they’ll be nice and give you great service. The lady that help us had a rude tone. Before we went in, we wanted to be prepared and we had our order ready after waiting in line for about an hour. The lady told us to say our order even though she wasn’t in front of the register, but then we ended up repeating what we wanted. We also ordered a hot drink because it was so cold outside, we paid for them and after we overheard one of the ladies saying that we’re not doing drinks because the line was too long. What kind of place does that?? You offer it on your menu, why would you just stop because there’s people in line. They tried to make our drink but ended up telling us that their milk steamer just broke. They asked us if we wanted a cold drink but we just wanted our money back. After the bad customer service I didn’t care because I just wanted my cupcakes, but it wasn’t over!!

I am mainly upset that we received 5 salted caramel cupcakes when we ordered just 2. This experience was so disappointing I don’t think I’d want to come back. I know they’re just cupcakes but if I’m spending $50+ on them I think it’s fair that it should be right. There is a list of what we ordered and then we received was 5 chocolate salted caramel, 1 vegan chocolate salted caramel(we did not order), maple chocolate chip, red velvet, 2 coffee toffee, 2...

I flew from Houston, Texas to Maryland for the Georgetown Cupcakes on M Street to pick up a dozen of shark week cupcakes and a dozen other cupcakes. This was to celebrate shark week with my parents. When I got there they handed me my cupcakes and I left. I am so glad I checked them in the car! When I opened the boxes up and looked at them I noticed the Shark Week Cupcakes did not have the fondant fins or the EKG on them. I went back to the store to show them this wasn't correct. The employee at the store went and talked to somebody who said that the machine that makes the fondant for that was broken!!!! I really would have appreciated it if they would have told me that ahead of time because it was really a disappointment (I was crying). This was 7 months in the making!!! They let me walk out of the store with 80 dollars worth of cupcakes. Eventually I got my refund back on my credit card, but I really think it showed a lack of quality control not to have at least given me a heads up that they weren't able to deliver the product that I thought I bought, not to mention the disappointment. I drove an hour and a half to pick them up and maybe I would have been able to reschedule it for a day where the machine was working. I had scheduled a whole shark week party and celebration with those cupcakes, and I was just really disappointed that no one even gave me a heads up that there was anything wrong with them. It makes me wonder about other kids or other people who were really looking forward to the cupcakes. Second of all, if you look at the picture you'll see what a mess they were when they handed them to me. The cupcakes were not even in the box appropriately. They were askew!!!!! To me, it seemed like it was really poor quality control. I have been coming to DC cupcakes for at least 10 years, and this is not the same store that it...

Time has come to review this absurdly overpriced and completely sugared up uninspired treat. Where do I start! First time was a delicious curiosity. After a few bites they all tasted the same with various and insane dollops of color and fake cream on top.

Yes it looks pretty, yes is the dream house of any sugar fiend 5-year-old but is time the madness stops. I have been receiving, for many years now as a gift from my beloved family dozens of this charade of a cupcake. So, like any good sister, I was excited and grateful. But is time I hold my ground. The shop failed to deliver the parody last week although they were paid for very expedient delivery and accepted the challenge. Today I come home to a box tilted in the summer heat in top of the fence although a good functioning bench was nearby and the gate allowed for easy opening to bring the ridiculous merchandise in the yard in the shade.

Not even the August sun can save the damage from being done so when I finally opened it I remembered why I am cured by crave for sweets for a couple of weeks after tasting a bite and on the verge of doing the undoable... at the simple thought of it. Mineral water and licking salt saved me. Oh yes, allow me to add the photos please. You all, beloved people who due their due diligence to wait in line for hours and the high risk of acquiring diabetes by proximity alone spare yourself of this hellish temptation and go lick a rock of sugar topped with greasy cream. At least you will be at peace and a bit richer at the end of the day. Oh yes, please return my sister her money and perhaps the money for all delivered made today around the country.

If you insist on damaging the taste buds of humanity at least ensure delivery is smooth in order to fool those of us who still believe...