Regal Village Park — Attraction in Westfield

To Regal Village Park and those that read this review,

As a frequent flyer at movie theaters in the Carmel area, it is easy to say that this might just be one of the worst theaters (if not the worst theater) on the north side of Indianapolis. On Sunday, February 25th, I attended the 4:10 showing of 'Argylle' on screen/in theater #6. During this visit to the theater, I encountered multiple inconveniences that led me to the ultimate decision that I will not be returning to this theater in the future. Please continue to read the following for my reasoning:

Reason #1: Walking into the theater, I read the marquee sign that stated "RCC Members - $1 off of ticket purchases". I was thrilled, because I was already on the fence about paying $14 for a single movie ticket on a Sunday afternoon. Once I walked into the movie theater, I purchased my ticket. I asked the employee standing near the kiosk how I could redeem my $1 off coupon for being an RCC member. He had no clue what I was talking about and had the "deer in the headlights" look on his face. So rather than to take more time and ask for additional assistance, I just decided to purchase the ticket without the discount since it was only $1.

Reason #2: After I purchased my ticket, I went to the concession stand to get popcorn and a drink. As I approached the counter, I was greeted by what seemed to be a rather distracted and occupied manager. I asked him what the refills would cost on the different popcorn sizes. He said that the only way that you could get a refill is if you purchased a large popcorn. Otherwise, you would have to purchase a new popcorn if you wanted a refill. Me trying to get my moneys worth, I bought the large. This popcorn cost me $10.60. I went ahead and did it because I could get a refill. In my mind, that justified it being the most expensive popcorn that I had ever purchased since I didn't want to spend $8 on a bag of popcorn that was equivalent to the size of a brown paper lunch bag. I also purchased a small drink which was $6.80. This put my concession stand total at $18.98 after tax. Later, I went back to the concession stand to get a refill on my items. However, when I asked for a refill on my drink, I was told that they couldn't do that because I didn't purchase a large drink. I paid $6.80 for a non refillable small drink! For that price, it should have been refillable. Especially when you can purchase a drink at a restaurant for $2-3 and have refills or purchase a large drink at a gas station for less than a dollar. Luckily, the employee was decent enough to fill my cup with water because he sympathized with me on the price of the drink and how much the theater is taking advantage of their customers. Especially when rules and stipulations behind refills are not listed anywhere around the concession stand or on the menu.

Because I'm running out of space, reasons #3-5 will be simplified:

Reason #3: Theater/screen #6 (and others, I'm sure) needs some updating or repairs. The sound for the movie was very poor quality.

Reason #4: The manager from reason #2 needs to learn theater etiquette and enforce it in his theaters. He came to visit friends in the theater and spoke to them on the opposite side of the theater in a normal noise level. It was definitely friends because I could hear the entire conversation.

Reason #5: Modernize, update, and maintain the theater. We pay enough to be there, so money shouldn't be the issue. The lights on the exterior of the building have been off for the past two months.

As I mentioned, these are the reasons that I will not be returning to Regal Village Park. Not when I can go three minutes down the road to a dinner movie theater and purchase my ticket at the same time for $9, have bottomless popcorn for $4, and a drink at a normal drink price. Not to mention, not having interruptions from a manager during a movie, have properly functioning sound, and sitting in a modern theater. There is no reason why my total for the whole experience and for one person should've came...

We were out running errands and decided to catch a movie after lunch. The first thing I noticed about this theatre was how dated it was. It looked almost like an abandoned closed theatre from the outside. With little to no marketing for movies outside. Once inside the dated appearance was more pronounced. The carpet looked like it was from the early 90's and hadn't been updated since then, there was a pervasive stench of musty stale air and popcorn. After purchasing our drinks and snacks we began our long walk down several corridors to our theatre at the back. Passing several bathrooms that stunk of urine and musty stale air. Once we got to our seats which were also well worn and dated, we sat down only to realize that our popcorn was stale.

I used to work in a theatre back when I was in high school and am well aware of the fact that they will bag and keep left over popcorn from the previous night. But for the price we're paying we should have had fresh popcorn. I am willing to overlook some of these issues since I am understanding of the business aspects but all of these things combined has left me disappointed and angry that my money was wasted. I did not receive adequate value.

My suggestion to Regal is that if you're not going to invest in the infrastructure of your theater you better be willing to pony up to amazing service if you want customers to overlook your failings in other aspects of your business. In my case you failed in both regards.

As things stand I will...

TEACH YOUR KIDS THEATER ETIQUETTE!!!!

The staff is amazing, the movie was amazing (when you could actually hear it), the seats were okay (personally, I think they need to update seating, but I know staff has no control, but corporate, come on!!!), but the kids in the theater made the movie experience absolutely awful. This review is to remind parents that your kids should not be left unsupervised at the theater. The employees and other movie goers are not your babysitters, and if your kids should know to be quiet during a movie. We had candy thrown at us (and the people around us) and a bunch of kids who would not stop talking. At the climax of the movie, you couldn’t hear a single thing happening because of all the commotion these kids were causing. I’ve been to plenty of movies where kids were in the theater and have never had to tell any kids to be quiet. Before the movie could even be finished, I left to say something to the manager. When I got to speak to the manager, she was so sweet and understanding. I wanted to make her aware of how kids were acting and hopefully help others with their movie experience. She ended up giving us two free tickets and an extra novelty box. Her and the other manager who gave us our drinks before the movie are the reason why we will be coming back. We already had tickets to see another movie, now we have an incentive to come back and I hope I can personally...