TERRIBLE! I wasn’t even going to write a review, but at this point this is ridiculous! My family booked this resort because it was the closest to the port for our cruise. We checked in July 12th with checkout on July 21st. We got back from our cruise today, the 18th to cleaners in one of our rooms (mine specifically) and all of our belongings GONE! Supposedly there was a “system error.”

First of all, we booked reservations for three rooms. We arrived after 4PM on check in day, and checked into two of our rooms with no problem. Our family that is occupying the third room arrived around 5/6 PM, and the room was not ready. When they did receive their room, it was a room that was not cleaned! Used wine glasses on the table, the living room was not up-kept, and you could clearing tell someone just checked out or it was someone else’s room. They did change their room, and we were very understanding that mistakes happen.

Now originally when booking we requested all three rooms to be on the same floor, and of course they said that wouldn’t be a problem. Upon arrival they advised us they would not be able to accommodate all of us on the same floor and we let them know that was fine. Again, we understand.

For my room we did need another room key, which we did go to the front desk to get. She wrote the wrong room number on the key cover, but we didn’t pay it any mind because it still worked for our room. Like I said, we came back today from our cruise to cleaners in our room and our belongings gone. Supposedly the staff was still trying to accommodate our request of having all three rooms on the same floor, and that room number that was on the key cover was the room we were suppose to be moved to, but that was never communicated to us! And we would have declined the change of rooms.

Why would we want to change rooms after already being settled in knowing we have to get ready to leave for our cruise the next day?

The cleaners were very apologetic and patient with us which I do appreciate, but the front desk on the other hand I did not appreciate. She was not empathetic at all, and just didn’t seem to care especially about our belongings after expressing that was my main concern! She kept reiterating that they were trying to accommodate our request of being on the same floor like nothing was done wrong on their part.

We did speak with the manager as well. She said she tried knocking on the door multiple days (we were on a cruise for 5 days) and got no answer so they assumed we were in the room they never told us to move to.

My thing is was the other room even checked to see if there were any occupants before removing our belongings. We had groceries, clothing, KEYS, a birthday cake in the freezer for when we got back, and other personal belongings for our trip! Luckily we returned a few hours after everything was taken out of our room, so it had not been disposed of.

On top of that the pull out bed was not clean! I had to knock the crumbs out of the bed myself. I WILL NEVER, and I do mean NEVER come back! The only plus of this stay is the location. They have stores and restaurants that are walking distance.

I would still leave 0 stars if possible!!