I’ve been a member of Hilton family hotels for more than 20 years and stayed at many different hotels. Though, I never stayed at Garden Inn simply because they do not provide a complimentary breakfast and you have to pay for breakfast somewhere else which in return makes the stay at the hotel more expensive. I’ve decided to try this one as it is conveniently located, has an indoor pool and it looked nice. So, I booked it for two nights. I called ahead of time and inquired regarding bedding as it is important to me that the linen will be 100% cotton. I was assured that all linen are 100% cotton and regarding a breakfast we would get a voucher in case we’re a gold or diamond member. I reserved the King Suite, probably their most spacious room in this hotel, which was actually not very specious at all. I wanted to make sure that there is a living room area with a desk that is separate from the bedroom. While it was correct, the living room was very small, especially if the sofa bed is open (we were 3 people in that room). Also, there is not enough lighting in the living room. Because it does not have a window, it has to be appropriately lit. The desk and the lamp at the desk were not sufficient to lit the entire room. I was very disappointed to find out the linen are NOT 100% cotton, but a cotton blend of 60% cotton and 40% polyester. The front desk person that answered (I think her name is Anne) did not provide me with the correct information. Their pool is unbelievably small (the size is just a tad more than a hot tub). I also had to use their laundry machine and dryer and the front desk does not provide with complimentary laundry detergent, like in other hotels I stayed in. But that’s fine. Though, I was disappointed that their dryer machine does not work well. I did not have a full load and had to put the dryer twice and still my clothes were wet. My main complaint is about breakfast that the front desk person included for free in our stay as the price of the room per night was quite expensive. It worked for the first day. But the second day they charged money to our room even though they had me on their list as having the breakfast included. I spoke afterwards with Anne and she assured me that the hotel manager will credit my account for the amount that was charged (it was around $43). I spoke with Anne about this at least 4 times and every time she assured me that I just missed the manager and that she will do it as soon as she’s back. Well, it’s been more than a week after our stay and at least 4-5 calls regarding this. Still, no results. Anne told me that they will compensate me for the other issues I reported (like the linen, very dark living room, not working dryer machine, but nothing happened. I am very disappointed with the service and incompetence of the receptionist and gave my stay a 2 stars rating. I decided about 2 stars, and not one, only because of the first front desk guy that was very nice and welcoming. But overall, I will never stay again at Hilton Garden Inn.