UPDATE AT BOTTOM OF REVIEW (spoiler, they did nothing lol)

My fiance purchased my engagement ring here. Gems on the ring have now fallen out three separate times (in the 9 months since he gave it to me). This last one fell out 3 weeks after JCPenney sent it off to fix it (and I asked them to please make sure all the gems were properly set and strengthen the prongs). Fiance doesn't understand jewelry, so didn't get the protection plan when he purchased. I asked if I could purchase a protection plan after I got it fixed, and they refuse to sell protection plans once the item is sold. Without the protection plan, I'm paying close to $200 every time it needs fixed. They refuse to take responsibility for this last 'fix' that was so shoddy that the gem fell out again 3 weeks later.

So they sold my fiance a ring that falls apart, won't do anything about the fact that they charged me for a fix that was so bad it fell apart 3 weeks later, and won't sell me a protection plan for the ring. I don't work with my hands. There's no reason this ring should be falling apart like this, and the only thing they'll say about it is "should have bought the protection plan." Oh, and the woman at the store tried to tell me that rings like mine always fall apart easily like this, because the gems only have two prongs holding them in. The gems that keep falling off all have three prongs....

Long story short, don't buy jewelry at JCPenney unless you want to be sending it off every few months (even if you get the protection plan).

EDIT: So, as you can see below, JCPenney asked me to call their customer service number. I thought they probably just did it to make themselves look better, so I had my mom call to get an idea as to whether they were even willing to do anything, because it's way too emotional for me to open it up again. They gave her the runaround, finally telling her that they would need permission from my fiance to talk to her. So he called and tried to give permission. They told him the rep had lied to my mom because they don't do that. They insisted they had to talk to him. So he did. And they gave him the runaround too until the supervisor HUNG UP ON HIM after telling him he should talk to the JCPenney manager at the store, which we already did (or at least I asked for the manager and someone came out to talk to me). Guess the next step is to go to the Better Business Bureau because JCPenney isn't going to do anything.