Placed 2 orders online - 1 order was "not processed" but the money was taken from my account. second order was processed; so we called the store to have Larry put us on hold (basically left the phone on the counter) for over 15 minutes. So we proceeded to the store to not find our food and for Larry to tell us that the 3rd party system is down and they don't have any orders, yet I was holding the confirmation page with the order # and the order information in my hand. Showed it to Larry who showed his Assistant Manager (Didn't get her name and referring to me as a kid to his assistant manager. Buddy, I'm not a kid and thats profiling. Don't assume!) who told me "You did not pay Firehouse, you paid GrubHub" and so I need to contact GrubHub to get my refund. So when GRUBHUB PAYS THEM for my order # that was approved and money taken from the account - they can't offer to look at the order information to make the subs? NOPE! They want to argue why its not their problem. That's fine, and it's also theft and because I know the establishment has cameras; I will be contacting my lawyer to sue them for the theft and the misconduct. And use the "we were busy" excuse as to why Larry placed the phone down on the counter for 15 minutes and forgot about the person who had called. Considering, when I went to the location - there were 2 people making the sandwiches... Correction, there was a male making the orders while the female stood behind him twiddling her thumbs. This establishment is always slow and dirty. This is by far the WORST firehouse subs ever! No wonder I keep getting phone calls from Firemen and EMT's to donate! Sad thing is, I am a former EMT!!!!!