Colfax Furniture & Mattress — Attraction in Winston-Salem

As a long-time loyal customer of Colfax in Winston-Salem, I have spent countless years and many, many thousands of dollars investing in their products, hoping for a consistently positive experience. Recently, I made a significant purchase, buying a whole outdoor and indoor couch set, including a desk with two chairs.

However, my enthusiasm quickly turned to disappointment when I realized one of the chairs was missing. I was informed that it broke because a child had stepped on it. Despite this setback, I was willing to give them the benefit of the doubt and purchased the desk, intending to return later to swap the broken chair for a new one. Unfortunately, my hope was shattered when I got home and the replacement chair they sold me broke with minimal pressure, exposing a poor design flaw. The thin piece of wood where the screw went in was clearly not sturdy enough.

Hoping for a simple resolution, I returned to Colfax in Winston-Salem, politely requesting a swap for two independently sitting stools of the same price as the faulty bar stools. I emphasized my longstanding patronage and willingness to overlook the flaw if they would only agree to the swap. To my surprise and disappointment, they declined my request, even going so far as to consult corporate for approval, but ultimately refusing to help.

At this point, I felt disheartened by the lack of understanding and flexibility from a company I had supported for years. Despite this, I decided not to leave a negative review at the time because of my previous positive experiences with their customer service.

However, my patience reached its limit when weeks went by, and they still hadn't addressed the issue of the broken chair they promised to fix, which added further frustration and inconvenience to the situation.

I write this review to express my disappointment with the way I've been treated and to caution others who might be considering doing business with Colfax in Winston-Salem. While I have had good experiences in the past, the way they handled this situation leaves much to be desired in terms of customer satisfaction and after-sales support.

I hope that sharing my experience will prompt the company to reevaluate their policies and commitment to customer care. As for me, I have decided to take my business elsewhere, where my loyalty and investment will be appreciated and valued. I sincerely hope that no one else has to encounter the challenges and frustrations that I have faced. #CustomerExperience #Loyalty #CustomerCare #Review...

My husband and I were looking for living room furniture and we went to the Colfax Furniture store in Winston-Salem. We previously had recliners from the Kernersville store and loved them. We were greeted at the door by Tory but we wanted to wander on our own for a while. Once we had found the sofa and loveseat that we wanted, Tory was busy but let us know that he knew we were needing assistance when he was free. In the meantime, someone else came up (I'm sorry - forgot the name) and started the information for him. Delivery was going to take 10 days but this was furniture for a room that we hardly ever sit in so it wasn't a big deal. The week of the delivery (it was on a Wednesday) I called the customer service number stapled to the order to try to change the contact telephone number that we had given them as our plans had changed and I would be at home instead of my husband. Left a message with Stephanie; no response. Wednesday, my husband told me that they had called him (the original number) the day before and told him that the delivery would be between 1-4pm. At 3:56pm on Wednesday, I again called the customer service number and left a message wondering if the delivery persons were lost as they hadn't shown. My husband (again - the original number) got a text saying that they would arrive in 20 minutes. Never received a call back from customer service. Once the delivery persons arrived, they were courteous but seemed to be in a hurry to get the furniture in the house and be done with it. They told me that they had gotten a late start as he had radiator trouble. They were gone before I knew it and then, as I was looking over the furniture, I noticed the bottom black covers hanging on the floor. They are both ripped from the staples and torn. I didn't buy the Furniture Care Protection; I didn't think I would need it in the first 10 minutes after delivery but we shouldn't have to restaple the black bottoms of both pieces of furniture either. Luckily, it was just that and the furniture itself is okay. If we can't restaple/fix the black bottom liner, I'll just remove it but I feel I shouldn't have to do that on furniture that (to me) is 10 minutes old. Note that I did not contact Colfax Furniture about this - reading the reviews, I felt that it would do me little good. I'm happy with the...

We purchased a reclining loveseat and couch from Colfax in Winston on 3/3/21. Tory was of great help, he explained that it would be 8 weeks before our furniture got there for it to be delivered. Of course, I was perfectly fine with it, but explained to him our situation of our house fire and having to throw our living room furniture away and not having ANYTHING until we got our new set. 8 weeks was on 4/28/21, I started calling on 4/22/21, just to get an update. I was told that she couldn’t see anything on her end and that Tory would call me back, didn't receive a call back. I called again on 4/23/21 and 4/25/21, all times telling me that he would call back, I never received a call back. I decided to drive to the store on 5/1/21 and see if I could get an update. I was told that Tory had a death in the family and that's why I never received a call back. a lady named Carol looked up my order and now it's ESTIMATED to be here on 5/25/21. She told me that I had the option to get a refund or reselect furniture, I told her I needed to speak with my husband. We decided just to get a refund because I browsed the floor and didn't see anything that I liked. I went and told her and she told me the manager, Tony was going to come talk to me, he was very rude from the very beginning saying that they couldn’t do anything because of the all sales final paper that I signed and that it hasn’t even been 8 weeks(but it was 8 wks on 4/28). He told me my ONLY option was to reselect furniture and I told him there was nothing else that I liked in this store. He talked down to me the entire time he was talking and walked away from me without helping me solve this problem. I understand that I signed the papers and if we had living room furniture in our house, I wouldn’t be so pressed for the furniture. But I literally had to throw away my living room furniture in Oct of 2020 due to...