Polka Dotz at Winter Garden, Downtown — Attraction in Winter Garden

We requested to adopt one of their dogs. They got great references of us. Even from our current vet. We have had 3 dogs that we have cared for dearly until the end and died of cancer. We adopted our current dog, who lives like a king in our home. Polka Dogz sent two women to check out our home and they approved of our home and our pet. We got emails stating we were approved to adopt the dog we were wanting. Another email said we could have her after the 21st because she was being spayed. We just had to take her to get the final vaccines two weeks after the spay. We were fine with that. They sent the foster of our dog who's name is Rosalie. She came to our home with the dog we wanted so that she could meet our dog. When I saw the puppy I fell immediately in love with her. My dog is such a push over and he did great with her. She even would say to us :"when you get her...this and that". It was weird to me that she kept showing us videos and pictures of the dog we wanted to adopt at her house...with her pets... continuously. She kept mentioning she could not take her to the park because of the vaccines. It gave me the vibe she did not want to let her go. When I complimented the sweater the dog was wearing, she said she had bought it at Ross. Before she left we told her we were so exited and she hinted all was good, but asked my husband for directions of a place in Apopka so that she could buy the dog we were going to adopt more clothes. Who does this for a dog she is going to give for adoption in a week??? The whole situation was fishy and a waste of our time. Today we were told we were not getting the dog. To say the least we feel extremely heartbroken, insulted and disrespected. If Rosalie wanted to keep the dog she should have requested the pet before it was posted. Her excuse was the size of our dog. Our dog never once showed agression. He is a medium size dog and funny she has about 4 dogs and they are medium sized as well. Shame on you Polka Dogz Pet Rescue. I will never consider or recomend you....

An inviting, educated and warm staff that was not pushy while still being very attentive.

Took my daughter inside and it was an excellent experience for her as she came out of her shell and started talking about what she liked and didn't. It was an experience for her to engage, see different items and feel comfortable. We both felt no pushiness for the sale, while feeling she was genuinely asked what she liked and didn't. A rare and fun experience and she got a bracelet that she loves.

Many smaller boutique style stores, especially as of late seem to either push the sell or ignore people all together. This shop and its staff made it an experience. And they were busy, but my daughter was made to feel like she was the only person there and I noticed the same engagement with many of the other customers and the way the staff...

I bought a pair of earrings from this store back in December 2019. The earrings We’re defective ( the claps would not close securely) I took them back to the store in early January 2020. The store said they would send them back to Pandora to have them fixed or replaced. They said it takes 6-8 weeks... it’s been almost 6 months and I still have not heard anything from the store. I called and they blamed it on the COVID-19... even though they have had plenty of time BEFORE the virus to get the earrings back... I spent $100 on nothing basically... makes me very angry I’ve paid so much for something to get the run around. Who knows if I’ll even get them back this year! And I get no refund... so basically I’m out $100 and no earrings... I’ll NEVER come back to this store to shop for pandora.. WORST...