Raymour & Flanigan Furniture and Mattress Store — Attraction in Woodbridge Township

My mother and I went to get a bedroom set. I am disappointed with the visit I had with Raymour & Flanigan on October 14th because the saleswoman said she wanted to get the manager to see if he can help with getting a adjustment on prices if my mother paid all in full. I did not ask for the manager, she wanted to see if he can help. I did appreciate her trying because she said he would be able to do that. When he approached us he said verbatim “what’s the reason you are asking for me?”. His tone was in a way that seems like my mother was bothering him. Neither of us asked for him, the saleswoman just wanted to see if he can help to get the sale. I ignored that rude remark and told him that his saleswoman wanted to see if there was a better deal for the bedroom set. I shopped at Raymour and flanigan before and received a free gift and better deal just last year. So, If he can do that for my mother then that would be nice. He said no, which was fine and then my mother asked if they can all go down stairs to show him the price that she saw on the bedroom set because it did not match the price he was telling her the bedroom set was. He got upset and handed over the iPad to the saleswoman and walked off very sassy-like. That was very dismissive and I did not appreciate how my mother was treated. The saleswoman was very patient and kind. We were able to purchase a bed but not what we intended to buy. The way that manager treated us definitely discouraged us to do any further shopping. I’m highly disappointed because this was my favorite furniture store. I am going to contact corporate as well because this is not a cheap furniture store. Their employee should act in a classy and precessional way. Myron Frierson, showroom manager, showed me that just anybody can work there with whatever attitude they wanted . He never introduced himself. He only question why he was needed. I had to go up to him and ask for his card to get his name. He is rude and need a class on communication and non verbal communication.

The sales woman on the other hand was extremely patient and I appreciate her. Her name was Mayte Sosa. She should be the manager because she handled her self in a very professional and patient manner.

Mayte Sosa, home furnishing & sleep consultant, gets fives stars.

Myron Fierson, showroom manager, receives zeros stars for his dismissive attitude and lack of...

My experience here was very disappointing.

The associate Kim Garabone at the Iselin, NJ store failed to inform me that if I return the mattress protector cover, that means I am automatically unable to use the 120 day comfort guarantee from the “Platinum Protection Plan” I purchased. If I was aware of this information, I would have never returned the cover (prior to any of my furniture coming), as on my bill the "mattress protection cover" and "Platinum Protection Plan" rang up as two separate purchases. Therefore, I am understanding they are two separate items. Meaning, I am under the impression I am able to return the mattress cover and still have the “Platinum Protection Plan”, as I was not informed otherwise.

I told Kim I wanted to return the mattress cover, as I wanted to buy a specific cover. Not once did Kim mention if I do this, that I no longer qualify for the 120 day comfort guarantee benefit from the “Platinum Protection Plan” I purchased.

Also, in the brochure Kim gave me that I had to sign, nowhere did it state that if I don't buy the mattress cover, then I am unable to use the 120 day comfort guarantee from the "Platinum Protection Plan" I purchased.

My whole reasoning for purchasing this “Platinum Protection Plan” was in case the mattress wasn’t suited well for me. And I was told if I buy this plan I have 120 days to pick a different mattress.

Due to Kim not informing me verbally of this policy (as it was not written in the brochure she gave me that I signed) I am now stuck with a mattress that makes my back sore everyday. I am not sleeping at all.

The manager, Angie, was also very nasty to me. Angie said I should have known about the mattress protection cover being not a part of it. And when I asked her- “How? If Kim didn’t tell me.” She just stared at me and said I should have known.

As a customer, who is purchasing a mattress for the first time, I truly rely on the sales person (Kim) to inform me on what I am buying, as it is not stated in the brochure that was given to me to sign - that if i do not purchase the mattress protector, then I do not qualify for the 120 day comfort guarantee from the “ Platinum Protection Plan”

I am very disappointed and will never be shopping here again....

Raymours Platinum Protection is Fraud

I bought a custom collection living room set for $9100, I was offered platinum protection for extra $400 for 5 years, where the plan was to fix any accidental damages or if the furniture fell apart within the 5 years. I finally decided on using my warranty as my couches were FALLING APART and the cushions were sunken in. I called them many times where there was a constant back and forth for about 2 years. (they even noted all the times I’ve called). Each time I called, either they transferred me to a line where NO ONE EVER PICKED UP or they said they would call me back, but NO ONE EVER CALLED ME BACK. This was an ongoing cycle for about 2 years. When I finally brought this to the attention of a seller at the store, I was finally able to get in touch with someone just for them to tell me that my guarantee is expired and there is nothing they can do for me. After being a long time customer of Raymour and spending almost $15,000 for a living room set, they have absolutely NO REMORSE OR THE COMMON DECENCY to take accountability of their actions to settle on fixing my damaged set. Instead only came up with the idea to “ INFLATE MY CUSHIONS WITH FOAM”, because the set is no longer in stock. Their other “brilliant” idea was to TAKE MY FURNITURE TO A CARPENTER NEAR ME, so they could somehow “fix or inflate my couches” !! I currently have another $15,000 order that I will soon be cancelling because these people are a fraud. Even after threatening to cancel my order, they still did not care or even bother to do anything or provide any reasonable or valuable services. I will be taking my money to another furniture store, with better services and quality items. Furthermore, this review is to inform everyone to BEWARE OF THE PLATINUM PROTECTION PLAN, THEY WILL TAKE YOUR MONEY, but when you call THEY WILL NOT ANSWER YOU until your guarantee is expired, so they won’t have to give anything. If you are a “long time customer” the most they can do is GIVE YOU MEDIOCRE WORK AND STUFF YOUR FURNITURE WITH...