Hotel Alexander — Hotel in Yerevan

My stay at The Alexander Hotel in Yerevan started with high hopes, as the staff initially showed good intentions and a willingness to help during a challenging time (back injury). However, after 10 days, I’ve experienced repeated mismanagement and poor execution, which have greatly impacted my overall impression.||||For New Year’s Eve, we arranged with the concierge to have food we ordered delivered, plated by room service, for a more elegant dining experience. This took at least six calls to coordinate. Despite the effort, the food arrived in its delivery packaging. After complaining, they eventually brought it plated—but 40 minutes later, and obviously it was cold.||||Breakfast has also been a constant source of confusion. Despite ordering in-room breakfast daily, we still don’t understand what is included in the room service breakfast or what the charges should be. It seems to vary depending on who takes or prepares the order. This lack of consistency is frustrating and far from what you’d expect from a hotel of this category.||||While the staff seem well-intentioned and eager to please, their execution is often times chaotic. ||||The handling of our airport transfer was another disappointment. Despite detailed confirmations about needing a sedan with reclining seats due to a back injury, they provided a Fiat van with no reclining seats. After excuses and a blame game, we ended up using Yandex and leaving in a proper sedan we booked ourselves.||||The overarching theme of my stay has been a disconnect between intentions and execution. While the staff’s friendliness is evident (special mention to the bellhops team, amazing people), the miscommunication, inconsistency, and occasional sense of greed from management make it hard to recommend The Alexander without significant reservations. A hotel of this brand, at these prices, with these nice facilities, deserves better...

The Alexander Hotel, nestled in the heart of downtown Yerevan, offers unparalleled convenience and access to the city’s vibrant life. Step outside, and you’ll find yourself surrounded by a wealth of attractions, dining options, and cultural landmarks, all within easy reach. Whether you’re looking to explore historic sites, indulge in gourmet cuisine, or enjoy a night out, everything you need is just a short stroll away.

What I loved most about the property were the impeccably designed rooms, each featuring a charming balcony and a luxurious bathroom. The rooms are high-tech, allowing you to control the lights and AC through a touch screen monitor for ultimate comfort and convenience. Fresh flowers added a touch of elegance throughout the hotel, with stunning centerpieces in the lobby and beautiful arrangements all over the property. The lounge bar area was perfect for relaxing, and the Italian restaurant on the 12th floor offered a delightful culinary experience with stunning views of the city.

The staff were exceptional, from the courteous doorman to the friendly front desk team, attentive housekeepers, and prompt room service. Their dedication made my stay truly memorable. Plus, right next door, you can indulge in the best chocolate pastries in town at Gabriel’s Patisserie, adding a sweet touch to your stay. Experience the best of Yerevan with the Alexander Hotel as your perfect starting point.

A Huge Thank You to The Alexander Hotel Team

I want to give a special shoutout to the incredible staff at The Alexander Hotel—Alexandra, Victoria, Yelena, Hayk, Arthur, Aram, Abraham, and everyone else whose name I might have missed. You all made my stay here unforgettable. Your dedication and hospitality are unmatched. You have no competition because you truly...

Ever thought your life was too good to be true? Don’t worry, there’s a cure for this called the Alexander hotel Yerevan. One night here and you’ll wonder what crime you committed in a past life to be treated by such rude, and arrogant staff, in what is a 3 star hotel trying to punch well above its weight. ||||And if you think being part of the Marriott elite brigade will help in your hour of need, oh no dear reader, think again. Once corporate collects their partner fee, job done and you’re flying solo. Perhaps this explains why some of the old guard are selling up and getting out whilst they can. ||The Alexander delights with rude arrogant staff, broken doors, dirty floors, closed facilities, misplaced hire car and that was after waiting an hour past the advertised check in time because …..they only start preparing a room once you arrive. ||But wait, there’s an upside! ||Complimentary stale cookies and a manager who makes Pinocchio look like a flat faced Persian cat. ||||No doubt there'll be the usual diatribe response, promising better, premium and reassuring exceptional on your next visit. ||And there’s the con. ||Offer mistreated clients everything but the kitchen sink, knowing they can’t accept given the high cost to return to the country, thereby ‘appearing’ willing and holier than all, but in reality orchestrating nothing more than a street hustle. ||Marriott shares ride high, but with such pirate behaviour below decks, how long until this ship is bid bon voyage from...