Market & Meander - Modern Italian Cuisine — Restaurant in Adelaide

Shocked at how bad the food was and at the terrible service. 8 of us booked in b4 a show. We ordered 2 bottles of wine and 2 young waiter's literally plonked the bottles in the middle of the table and left. Two people ordered the ravioli which arrived stone cold not even warm, they messed up two people's orders and insisted on us eating the dishes they had brought out whilst making the correct dishes despite us stating we were now cutting it very fine to get to our show. They served the correct meals which now left us with only 8 minutes to eat beef checks which were luke warm and the polenta served with it was grainy and not cooked through properly of course because you cant cook polenta well in such a short time slot. The vitello di manzo was tender but again served cold. The 2 salads that we ordered for the table to share we placed in the middle with no serving utensils. We asked if we could have some table water which a waitress arrived with a big plastic pool jug and plonked it in the middle of the table. I am sick and tired of these restaurants selling themselves over instagram as amazing, fine dine eating, promoting the chef from Milan. Well I have been to Milan 3 times and I never had food this bad so am not quite sure where he worked in Milan! I complained the next day to the restaurant manager Monica who was delight and she was shocked by the whole experience we had. She passed all my feedback to the Director of operations he goes by the initials MG. Who was very condescending and arrogant, implying it was our fault that we booked for 8 people. And it was our fault we booked the 5.30 time slot..even though I explained over and over again that the food arrived on time just stone cold! He disrespectfully was busy working on his computer while I was talking to him instead of listening and I pointed out to him I could hear. He kept saying you consumed the food despite me saying we had no other choice as it was eat cold food or sit through a 3 hour show without eating! He belittled me implying I was complaining just to get a free meal, he presumed apologising would be sufficient. When I asked him if he would like to eat stone cold food he said he didn't then I really can't understand why it's OK to serve your customers cold food. He has now decided to allow only 2 of us to come back for a do over meal despite the fact all of us received shocking food and shocking service. The only thing I can think of is that this is reality...their service and food is really always this bad and they just know how to market themselves on instagram otherwise why else would they not want to redeem yourself and save your reputation as a resturant...

Back when M&M first opened I had friends who went there and sung their praises. I booked dinner based purely on their tight menu thinking it’s the best of SA in a new hotel and couldn’t wait.

I couldn’t help but read recent reviews of how they’ve struggled with lack of staff, maybe due to Covid or maybe culture. But I’m thinking culture.

Arriving early at 5:50pm for a 6pm booking we were promptly seated. Whoever the young lady with glasses is was all night personable and polite. I could not fault her. But back to the setting of the restaurant. You could not possibly be more sitting in the actual lobby than any other hotel I’ve been in. Space is tight as tight. The breeze from the street blowed in with every hotel guest. But we’re gonna plow on and enjoy the food.

I can’t keep it short but 15 mins to order. Another 20 for drinks and another five for bread. We witness a single older lady who was sat there before we arrived, only getting food after 50 minutes. Looking at the chefs, they seem cruisy. No urgency. Looking across to my partner after now 50 minutes and no action we decide to leave.

So for whatever reason, I counted 14 pax, and five staff. Surely they can achieve service. Yet the lovely lass serving in the glasses is also covering upstairs, the maitre’d is suddenly on the front counter in the lobby checking in guests. Unless my vision is wrong, the optics for this endeavour aren’t great.

Given the tight space and IHG have given the venue time to establish, give up the restaurant ideal and turn it into a casual bar or an easy generic restaurant like most hotels do, best served for breakfast and not much more. You’re pushing your staff to over achieve and I’m sure they try and it’s not their fault. Anyways, I wouldn't bother...

I came in expecting a top-tier dining experience, but what I received was anything but. While the restaurant itself looks upscale and inviting, the food and service were extremely disappointing.

I ordered a $70 steak, expecting it to be one of the best. Instead, it arrived cold, tough, and clearly overcooked, even though I had asked for it medium rare. It was honestly one of the worst steaks I’ve even served.

I brought the issue to the attention of management, but their response was completely dismissive. Rather than offering to remake the dish or even asking if I wanted it sent back, I was met with a blunt, "sorry, but you'll have to pay for it." I hadn’t even asked for it to be taken off the bill — I simply expected a basic level of hospitality and an effort to fix the situation.

To make matters worse, a woman — possibly the manager or a supervisor — came to our table and rather aggressively insisted we pay for everything, including the untouched, improperly cooked food. Her tone was unprofessional and made the experience even more uncomfortable.

Overall, this visit was a huge letdown. Between the cold, poorly prepared steak and the lack of customer service or accountability, I won’t be returning — and I definitely don’t recommend it to anyone expecting quality food or respectful service. Not worth the price,...