Prize by Radisson, Vienna City — Hotel in Vienna

Upon arriving at your hotel, I was being helped by your employee Denise. The entire encounter with this individual was simply unpleasant and offensive. Before I continue, let me give you a little background about myself. I used to work in the hospitality industry for many years. I was the front desk supervisor for The Orchard Hotel and its sister property The Orchard Garden Hotel in San Francisco for over 4 years. I was also the front desk supervisor for the Marriott in Las Vegas for 3 years. So I know the importance of leaving a good first impression and the art of communication. Currently I am backpacking around Europe for two months and I’ve decided to do a review on all my stays and restaurants I’ve visited.

Now back to my encounter at your hotels. I was given a form to fill in by Denise. Since I’d booked my stay with booking.com, I was surprised that I still have to fill in basic information such as my address, email etc. I thought everything will be provided by booking.com, like we do in the USA. So I asked Denise why am I filling in all these basic information? Instead of explaining that booking.com never provided the information, she chose to reply “if I had those information I wouldn’t have to ask you to them now do I?” I was quite taken aback with her blunt answer. This is not the right way to talk to someone, especially your guest. So I asked her why did she say that to me? She replied that she didn’t say anything wrong and that I don’t know her so I shouldn’t comment on her. Whoa. She then informed me that my room is ready but if I wanted to check in now (11.30am) I will have to pay 16 euros. I told her that I can store my bag here and come back after my sightseeing. At this point the man who was next to me got his speedy check in with another agent and got his room key. I was confused so I asked Denise why was he was able to check in. She mentioned that he is their premium member. I was like “oh I see, understood.” At this point Denise said to me “you could have your room now too, I mean your room is ready, but you chose not to pay the 16 euros” I felt that this was her way of calling me a cheapskate. I ignored her remark and looked down on my phone. She was still typing on the computer. I assumed that she was still completing my paperwork. After about 3 minutes of wait, Denise finally looked up from her screen and said to me “oh you can go now, I don’t know why you are still standing here” I told her that she didn’t tell me she had completed my paperwork. She then asked me to bring my bag to the back for storage. After I left my backpack in the storage, I left to with my sightseeing, with an unease feeling.

I got back around 4.30pm. As I was getting my room key, I asked the agent if I can speak with the manager. Tina told me she is the manager and asked me what happened. That was when i realized that she was also the other agent at the desk this morning. The one who provided the guy the speedy check in. So I told her my encounter with Denise this morning and I don’t think that was very professional the way she acted. Tina mentioned that she did in fact overheard a little of our conversations and she saw me getting upset with Denise’s remarks. She said that she did talked to Denise after I left and told her she should not speak to guests like this. I thanked her for taking actions and let her know that her agents represents the hotel and they are the first people that guests see when they walked in. So first impression is super important. I don’t think Denise will be a good fit in the customer services position if she carrying on with this kind of behaviors. My encounter with her was very unpleasant and uncomfortable.

Pros - GREAT water pressure!! Clean room. 3 mins walk to train station. D tram very near the hotel.

Cons - no basic amenities such as kettle or telephone. Anything you need you’ll have to go to the front desk. No supermarket or restaurant nearby except those in the train station. My ac was...

I gave one star rating because it's the lowest option available. Frankly, I would prefer not to give any star at all.

The main reasons for my dissatisfaction are twofold:

First, The staff provided cold and indifferent service. When I raised concerns about accommodation issues, they made excuses and blamed me, displaying a rude attitude.

Second, The internet signal in the room was extremely unstable.

Here are the details of my actual stay:

The room lacked a refrigerator and wardrobe. There was only one short pole on the wall with three hangers, not even a drinking glass provided.

The hotel prided itself on simplicity, but it meant missing many essential amenities. They advertised 24-hour uninterrupted service at the front desk, which sounded promising. However, when my child ran out of shampoo while showering, and I reported it at the front desk, they said the housekeeping staff had already gone off duty and criticized me for not reporting it earlier.

My family of four stayed in two double rooms, but they assigned the rooms to different floors and refused to switch them. The elevator required room card access, so family members had to meet in the hotel lobby.

The bathroom was separated from the bedroom by frosted glass. During sleep, if one person got up to turn on the bathroom light, it directly shone onto the bed, waking up the other person. I would suggest light sleepers ask their partner not to use the bathroom at midnight or bring an eye mask.

The curtains had poor light-blocking effects, and I was awakened by sunlight before the scheduled wake-up time.

The wireless internet signal in the room was terrible. After checking in with my family in the afternoon, we discovered the issue. Since we had scheduled sightseeing activities and the time was approaching, three of us left first while I intended to report the problem to the front desk and catch up later.

After inspecting the room, the hotel staff merely said, "I can receive a signal on my phone!" When I reported the issue at the front desk, they blamed it on my phone and ignored my problem. So, their standard is that as long as they can receive a signal, it's considered acceptable? I was in a hurry to catch up with my sightseeing itinerary, so I didn't have time to argue with the staff and left in frustration.

Later, when we returned to the hotel after touring the attractions, we conducted a test on the internet signal: The WiFi signal strength is approximately 30% for all four mobile phones (two iPhones, two Google Pixels) and a laptop. The signal strength was about 50% near the room entrance and the window, and 0% to 25% elsewhere. So, should I stand near the window or the door to get internet access?

When I tried to connect to an online game using my laptop, it took about five minutes just to reach the login screen due to slow connection. After logging in, I was immediately disconnected from the server due to the slow and unstable connection. This was no different from a direct disconnection.

Then I activated the eSIM on my phone and used mobile bandwidth to share a hotspot with my laptop, and everything worked fine.

Therefore, during my two-night stay at this hotel, I had to rely solely on my personal internet connection and hoped that my data quota wouldn't be used up.

By the way, the Wi-Fi signal near the ground floor and the front desk was excellent. Many guests chose to stay near the reception area to use the internet instead of staying in their rooms.

During my three-week trip to Europe, visiting Austria, the Czech Republic, and Hungary, and staying at six different hotels, this one had the worst service, with the lowest level of satisfaction. Ironically, the hotel's room card packaging featured the slogan "#Home is where WiFi is," which feels...

Stayed for 4 nights recently.

Extremely basic room. No kettle, no fridge, no cups, no microwave, no tea/coffee, no house phone. Although none of these items were mentioned as part of the reservation, you would expect such things in a brand new hotel. I was shocked. A hostel is much better supplied than this place.

A very silly “self check-in system”. What is the point of having an employee standing right there while the exhausted, paying guest, who just wants to get up to their room and rest, has to navigate a computer and input all their details?? I’ve stayed in hotel’s all over the world and this is just very bizarre.

The property didn’t read my requests or messages at all that I sent before check-in, hence the room I was given at their self check-in had to be altered to meet the requests I sent more than a month in advance. Such a waste of my time and very unprofessional on this hotels part.

Every time you need hot water for a tea or coffee, you have to get dressed and go down to the lobby and wait in line to be served. Isn’t part of staying at a hotel to actually relax and de-stress?? And because there is no fridge in the room, you have to also go down stairs to ask staff to store items for you in their fridge. Such an inconvenience. And several times, a staff member couldn’t even be found in the front desk area. Ridiculous system.

Not worth the price at all. Especially when breakfast isn’t included and you literally have to do everything yourself. There were times when I felt I should be the one being paid, not the other way around. This hotel has potential, but I would never, ever stay again simply because you don’t feel valued or can relax.

Room was EXTREMELY hot. I requested a room fan and was told that there were none (??). I was then given instructions on how to use the air conditioner in the room, which only blew hot air. I sent 3 texts for someone to please come to my room to help me with the air conditioner but my messages were ignored. I spoke to the gentleman at front desk and begged him to please send someone from maintenance to help with the air conditioner. He promised someone would come. I waited in the room for hours. No one came. No surprise. I hardly slept for the entire 4 nights I was there because of the stifling heat. No joke, it felt like Las Vegas in July. Except they have air conditioning that works.

I know now why there are no telephones in the room like a real hotel. Because this place couldn’t keep up with all the complaints from guests calling from their rooms. Nice strategy!

The service in this “hotel” is truly a joke. And all of the negative points take away from the good work that people like Matina and Anna are doing. I hate to say it but - DO NOT...