Emiliano Sao Paulo, an SLH Hotel — Hotel in Região Imediata de São Paulo

It was not our first and not even our second stay in this hotel. From the beginning we just loved everything about it. Our previous stay was exactly 2 years ago: in January, 22 and that time I also wrote a review saying how classy hotel it is and how much it deserves more honest management, because they decided nothing better than make super-noisy works inside the hotel without either closing it or – at the very least - warning the guests beforehand or just having a notice on their site about the fact of the works and their schedule, so everyone could make an informed decision whether to book depending on their plans in Sao Paulo – because it is isn’t possible to be in the room with a kind of noise and walls shaking that was going on around. But, well, in January, 22 the pandemic was still on, so everything that was happening during that time should be looked at with some kind of discount, shouldn’t it? And then 2 years have passed, so surely the renovation - or whatever they call them – works should had finished long time ago, in 2 years you can build a completely new hotel from scratch and Emiliano must be even more classy now that it was in the past, - we thought naively with my wife when making a booking for Emiliano Suite (just a bit shy of USD 1.000 per night) this time for our 2 days break in Sao Paulo. When checking-in, more for the sake of pulling a joke I asked the receptionist: but for sure you don’t have any more works, like you had 2 years back, do you? Hum, actually we do have renovations ongoing on 10th and 11th floor – the answer was, - but you won’t hear anything on the 16th floor you Suite is on, but if you will be disturbed, please, just call us and we will stop it right away.|Right, just a bit after 9:00 a.m. banging of tens of hummers started and it felt like they were all banging on the walls and ceiling of our suite. Like agreed, I called front desk and told them to stop it all right away. “Yes, yes, they understand”. Except absolutely nothing was changing. I called again and again and on the 3rd time I asked to talk to the manager. After some time, I was passed to some female (unfortunately didn’t catch the name), who – it was felt through a phone receiver – smiling from ear to ear asked me how she could help me. |They should stop the noise right away and refund me the money, - I told her, - because they promise 5-star amenities and 5-star comfort luring people to stay with them. They do have the amenities, but there is absolutely no comfort with that noise. So, sorry, they can’t stop the noise, they have renovation works going on, but she will see what she can do about refunding me some money, - she said without her cheeky smile already. Of course, I never heard from her again and at the check-out was presented a bill showing full amounts for room.|So, not only management of the hotel became any more honest throughout these 2 years. They don’t want to close the hotel for a month, send all their staff on vacation, invest their own money into renovations, get a lot of workforce in and have it all done fast and be offering guests 5-star amenities and 5-star comfort in a fully renovated Emiliano. They want to be paying for these renovations with guests’ money that must continue keep coming. Well, then there is only little price to pay: guests’ comfort. Who cares about guests’ comfort?|On top of that they teach reception stuff to lie: call us, if you are disturbed, we will stop immediately. We arrived not too late and if I was properly informed there will be noise, I would just suggested Emiliano to part our ways peacefully this time: I make a booking elsewhere this time (same Fasano, for example, which is very close) and they don’t penalize us for “no-show”. As it happened now – again – we won’t set our foot into Emiliano anymore and they won’t see a cent of my money ever again. And this is what I recommend everyone, who cares to read till now: don’t book and don’t give them your money. Your stay will be ruined by their dishonesty and greed.|Yes, not to forget: in the evening of the day of my conversation with the cheeky female manager there was no hot water in our USD 1.000 per night suite. As a result of ongoing “renovations” or maybe as vengeance for my protests. And it seems that they started to hire staff from the street without training them. 3 times various staff members were ringing the doorbell despite “don’t disturb” sign. No, they didn’t seem to be blind, but just too lazy having to come to the room again with whatever they needed to enter it for, so they just called bell regardless the clearly visible red...

It was not our first and not even our second stay in this hotel. From the beginning we just loved everything about it. Our previous stay was exactly 2 years ago: in January, 22 and that time I also wrote a review saying how classy hotel it is and how much it deserves more honest management, because they decided nothing better than make super-noisy works inside the hotel without either closing it or – at the very least - warning the guests beforehand or just having a notice on their site about the fact of the works and their schedule, so everyone could make an informed decision whether to book depending on their plans in Sao Paulo – because it is isn’t possible to be in the room with a kind of noise and walls shaking that was going on around. But, well, in January, 22 the pandemic was still on, so everything that was happening during that time should be looked at with some kind of discount, shouldn’t it? And then 2 years have passed, so surely the renovation - or whatever they call them – works should had finished long time ago, in 2 years you can build a completely new hotel from scratch and Emiliano must be even more classy now that it was in the past, - we thought naively with my wife when making a booking for Emiliano Suite (just a bit shy of USD 1.000 per night) this time for our 2 days break in Sao Paulo. When checking-in, more for the sake of pulling a joke I asked the receptionist: but for sure you don’t have any more works, like you had 2 years back, do you? Hum, actually we do have renovations ongoing on 10th and 11th floor – the answer was, - but you won’t hear anything on the 16th floor you Suite is on, but if you will be disturbed, please, just call us and we will stop it right away.|Right, just a bit after 9:00 a.m. banging of tens of hummers started and it felt like they were all banging on the walls and ceiling of our suite. Like agreed, I called front desk and told them to stop it all right away. “Yes, yes, they understand”. Except absolutely nothing was changing. I called again and again and on the 3rd time I asked to talk to the manager. After some time, I was passed to some female (unfortunately didn’t catch the name), who – it was felt through a phone receiver – smiling from ear to ear asked me how she could help me. |They should stop the noise right away and refund me the money, - I told her, - because they promise 5-star amenities and 5-star comfort luring people to stay with them. They do have the amenities, but there is absolutely no comfort with that noise. So, sorry, they can’t stop the noise, they have renovation works going on, but she will see what she can do about refunding me some money, - she said without her cheeky smile already. Of course, I never heard from her again and at the check-out was presented a bill showing full amounts for room.|So, not only management of the hotel became any more honest throughout these 2 years. They don’t want to close the hotel for a month, send all their staff on vacation, invest their own money into renovations, get a lot of workforce in and have it all done fast and be offering guests 5-star amenities and 5-star comfort in a fully renovated Emiliano. They want to be paying for these renovations with guests’ money that must continue keep coming. Well, then there is only little price to pay: guests’ comfort. Who cares about guests’ comfort?|On top of that they teach reception stuff to lie: call us, if you are disturbed, we will stop immediately. We arrived not too late and if I was properly informed there will be noise, I would just suggested Emiliano to part our ways peacefully this time: I make a booking elsewhere this time (same Fasano, for example, which is very close) and they don’t penalize us for “no-show”. As it happened now – again – we won’t set our foot into Emiliano anymore and they won’t see a cent of my money ever again. And this is what I recommend everyone, who cares to read till now: don’t book and don’t give them your money. Your stay will be ruined by their dishonesty and greed.|Yes, not to forget: in the evening of the day of my conversation with the cheeky female manager there was no hot water in our USD 1.000 per night suite. As a result of ongoing “renovations” or maybe as vengeance for my protests. And it seems that they started to hire staff from the street without training them. 3 times various staff members were ringing the doorbell despite “don’t disturb” sign. No, they didn’t seem to be blind, but just too lazy having to come to the room again with whatever they needed to enter it for, so they just called bell regardless the clearly visible red...

I recently stayed at the Emiliano Hotel, and it was unquestionably one of the worst experiences I’ve ever had. After a grueling 13‑hour flight, I politely requested an early check‑in. Instead of showing any flexibility or empathy, the staff curtly informed me, “Check‑in is at 3 p.m. and not before.” This absolute lack of accommodation for a weary traveler was extremely disappointing.

The hotel’s decor is unmistakably dated. The woodwork conjures images of a 1970s boat, while the carpet, furniture, and overall design scream of neglect and obsolescence. The bathroom fared no better; it looked poorly maintained, and the ancient toilet only emphasized the overall decay. I was also perplexed by the choice between a Japanese toilet—which includes a wash function—and a bidet, a redundancy I simply could not understand. Adding insult to injury, the entire hotel was very noisy, making any hope for relaxation a distant dream.

My room overlooked the spa garden, so whenever I opened the window, I was met with the prying eyes of passersby. Room service was equally disheartening: the food was mediocre at best, and despite repeating my order four times, they still managed to mess it up. There wasn’t even a simple apology or any effort to correct their mistake.

To make matters worse, when my assistant inquired about placing his card on file for incidentals—a standard practice at most hotels—he received no response to his email. Later, when I asked if I could extend my check‑out time to 1 p.m. (a courtesy typically granted by upscale hotels, and notably, the first time I heard that check‑out was at noon), I was bluntly told that I had to vacate the room by 12 noon because the hotel was “full,” despite the website showing many available rooms. The best they could offer was an extra 15 minutes, an utterly inadequate gesture of courtesy.

I was truly taken aback by the neglect and poor customer service at the Emiliano Hotel. Even a one‑star establishment would likely treat its guests with far more respect and care. With its antiquated, dirty, and noisy environment, I strongly advise anyone who is accustomed to higher standards to steer clear...