CDQI Hotel Inc. — Hotel in Ottawa

Booked the Mega Deluxe 2 double bed studio for four nights but there was nothing mega deluxe about the studio we stayed in!

No reception desk at hotel and details of floor number were not provided with booking information so had to ask cleaning staff to direct us to the room we were staying in. Also, had to be constantly careful with the top step to level one (there is no internal lift/elevator) as the rise is much higher than normal/safe - it's really quite dangerous and I'd be surprised if it actually complies with building standards!

Building air conditioning is not working so an in-room air conditioning unit with a vent tube going out through a window has been installed (no instruction manual provided - had to find it online) but with outside temperatures in the low 30s every day we had to operate the air conditioner 24/7 just to try and keep the room at a comfortable 23C-24C (on really hot days the room temperature didn't drop below 26C even at night). The unit always ran with the fan on high (we couldn't get it to use lower fan speed unless we set the temperature to +26C) which meant we couldn't watch television while the unit was on and we had to use ear plugs to be able to sleep at night.

Television remote wouldn't operate TV - also no instruction manual so had to find it online and reset TV to get it working.

No tea/coffee making provisions (or coffee machine), no face tissues, no kitchen/tea towels, no face washers, dishes from previous guests left on sink, filter for stovetop rangehood exhaust fan is filthy, no water jug to use in refrigerator, IKEA saucepans not assembled (ie, handles not fitted to saucepans and knobs not fitted to lids).

Exhaust fan in bathroom doesn't work and the internal security door latch is broken.

Gaps around entry door are so large that an annoying amount of really bright light shines into the room at night from the corridor outside - had to use pillows each night to reduce the amount of light shining in from under the door.

That said, the location was very convenient/central, the hand/bath towels were clean, the beds/pillows were comfortable and the sheets and...

No smoke detector. Toilet didn’t work and they didn’t get a plumber and said it would be fixed the following day only to offer us a room at nearly 9pm on another floor in the walk up. Exhaust fan in bathroom did nothing. Shower water was not controllable and scalding hot. Exhaust in range hood did not exhaust anywhere which is illegal and a fire hazard. The top step of the stairs coming from the sidewalk were not to code as the top step was an inch and a half higher which is extremely dangerous. I would never stay there again. There was supposed to be quiet time and the floor above was having a loud party with music. The only thing good about it was the location to the Byward Market. Beware of...

This “hotel” is overpriced. Included in my room rate was a $9 RESORT FEE and $30 for cleaning. This was not a hotel or a resort? There was no one on site. The room was clean and that was the only redeeming quality. We had to ask for another bath towel which was delivered. You had to be an IT expert to watch TV. There were no directions and we could not watch any news station? Most of the programs had to be subscribed to?The shower gel was watered down and not sufficient to bathe. We had to use the hand soap? The AC shuts down after some time and has to be...