Discover Camping — Hotel in Vancouver

Really disappointed with the customer service is an understatement. If I could give zero stars I would. I made a reservation during a peak time so accidentally booked one campsite wrong. When I tried to cancel part of the reservation online I got an error so I called in and they also couldn't cancel my reservation so said they would raise it to their IT team. They told me to call back a week later. I kept calling back a week later and they said the same thing - call back a week later. I did this 5 times. Over a month past and I finally I got an email with an invoice for a refund for a cancelled campsite. However, they'd cancelled the part of the reservation that I wanted to keep and charged me for calling in even though there was an error with their website which prevented me from doing it online. I called in and they said sorry we made a mistake but there's nothing we can do now because that campsite is now fully booked. I asked what they could do to make up for it and they said absolutely nothing - no extra refund, not even the extra call charge - absolutely nothing!! I've tried to call back several times to dispute it and they give me the same answer. They are also still unable to cancel the part of my reservation that I actually want to cancel and have raised it to their IT team at least 5 times. They tell me every time to call back a week later but every time nothing has progressed. It's now been 2 months and they still haven't been able to resolve the error or give...

Trying to book sites is a nightmare.

long weekend have to book Fri-Sun night. somehow Sunday night was already booked so guessing they booked longer and cancelled before Sunday.

unable to book Fri/Sat because of bad programming logic on website saying you have to book all 3 nights but Sunday already booked. couldn't book Fri/Sat.

called their phone # and got a quite apathetic person who tried to claim it was first come first serve site even though website clearly showed it wasn't. person had zero interest to help us.

later we found the Fri and Sat got booked up by someone. not sure how or just got someone helpful to do it at their call center.

side needs better logic programming and company needs to hire...

The BC government claims to have made Discover Camping more fair to BC residents, except for the fact that it is impossible to book any sites! There is no camping availability list i.e. a list letting the user know what camps are available on which dates. Every single campsite is booked first thing in the morning, no matter which site it is, thus causing immense frustration and a terrible experience. Discover Camping needs to majorly improve this so called system before I plan to use any Provincial parks again in the future, which is saying I can't even book one anyways. Why couldn't the government use a lottery for each campsite? This would be much more useful and fair than the current...