Shoppers Drug Mart — Local services in Winnipeg

Never take the PR photo here. Last 2 days, I came here to take photo for PR application. I gave them all requirement from the government about it. They sold me that photo and charged more for the usb although I brought my personal. Okay, fine, I paid nearly $40 for both.

Then, my agent told me the government may not accept this photo because they FORGOT TURN ON THE LIGHT. Yesterday, I went there again, they told me until I get rejection by government, they will refund me. But they offer me retake the photo. Today, I came again and retake the photo, all things are good. The background, the light are good, but they told me because I put the usb into another computer, so they are afraid virus. So, they charged me for ONE MORE USB. At that time, I think the USB just cost $10 like the lady told me 2 days ago. BUT NO, THEY CHARGE ONE MORE TIME $40. IT MEANS $80 total for both time if I pay this time.

So, I SAID NO…… And I gave them both usb and the photo I just took for me.

As a result, it took me a lot of time, and they know their mistake, but I have nothing, just angry and disappointment.

Thank you for the terrible...

I had an amazing experience at the Beauty Boutique recently, and I wanted to give a special shoutout to Brandon for their kindness and exceptional customer service.

I had an issue with a fragrance I had just purchased and went in hoping for a little advice, definitely not expecting anything more. But Brandon was incredibly understanding, nonjudgmental, and genuinely helpful. They took the time to check the product, troubleshoot, and make sure I left with a solution I was happy with.

In a world where customer service can sometimes feel rushed or impersonal, Brandon made me feel truly cared for and that matters so much.

Thank you again, Brandon. You really turned my day around. I’ll absolutely be back for future...

I had a concerning experience at your store today around 3/4 pm. As I approached the checkout, I noticed the cashier watching me closely, even after I scanned and paid at the self-checkout. I felt uncomfortable and wondered if it was because of my race. As a retail sales associate myself, I understand the importance of customer service and respect and I doubt she does. I hope the store will take steps to ensure all customers feel welcome and valued. Perhaps additional training or reminders about inclusive customer service would be beneficial. I only came to buy Advil pills, I should not have been treated that way just...