Sheraton Santiago Hotel and Convention Center — Hotel in Providencia

Have no choice since my company has a contract and must stay here. Over the last few years things have gotten worse not better- except if you get to stay at the upscale and pricier Towers. After the big earthquake I knew there was lots of repairs to make and some time & patience was needed. It seems top management decided to invest only in the pool and lobby renovations for esthetics and let the rooms stay as they were. The carpets are filthy. The amenities and upkeep of most rooms is so inconsistent- rooms smell- or ac noisy or bathrooms sinks or tubs are clogged or no tissues or no alarm clocks or light fixtures with no light bulbs or bath towels gray and fraying or no face cloths-etc. The list of little things just keeps growing and growing and I come here nearly every week and after many emails little or no improvements. But one thing I have noticed is an extreme turnover of staff in many departments. So I guess there is a lack of leadership or lack of investment in the Sheraton brand? Last night have never seen such bad service between the bar and restaurant staff. I felt it would be an inconvenience to ask if they could bring bread or put the bottle of wine ordered in a ice bucket to keep it cold. Or when the bar bill was brought no pen. When we asked politely waited then a pen was thrown down at us. We were a group of 5 and when we went to the nicer restaurant were told that they would not accommodate us at a table for 4 even though we didn't mind sitting close together. We were told we could not sit there because their plates are too big! I speak Spanish so this was not a communication problem. So if this does get posted I would ask management to try to address these issues. Update rooms and train your staff or treat your staff so they make your paying guests feel welcomed and our business is appreciated. I can't choose which hotel I must stay at but I can simply choose somewhere else to eat and drink. Also while a nice buffet is offered good luck getting a second cup of burned coffee. The funny thing is I still leave a tip for the servers and I leave feeling I inconvenienced them and hope the next breakfast food and service...

I usually travel to Santiago for business purposes. I'd say that I stay between 6 to 8 times a year, 3 or 4 nights each time. I've been travelling to Santiago since 2010. I didn't even think about choosing other hotel before but this trip was a nightmare. I arrived as usual on Monday evening (Dec. 9th). I had a welcome letter saying that hotel's employees were on strike.and some services will not be available. I thought, OK, I will handle, will find a workaround. After checking in went to my room. Rushed into the bathroom and guess... There was no soap, no shampoo, no nothing. I couldn't even wash my hands before having dinner. I had to go back to the lobby, ask for the stuff, wash my hands in a restroom and go to the restaurant to have dinner. At the restaurant, the "strike menue" was only four different sandwiches to choose from. Finally got a bacon cheeseburger at the price of a tenderloin. That's my check in odyssey. The other 3 remaining days also had a "nice touch" from Sheraton to make me feel at home. The WC stopped working on Wednesday evening and there was nobody available to fix it. Imagine the situation. When checking out, I explained all the issues at the front desk. Requested some kind of compensation as I paíd Full rate (USD 300/night) and I received a "hostel kind of service". Didn't get anything. Long story short, Sheraton Santiago is no longer the default option when travelling to Chile. I'm sure that I will be able to get better accomodation for the same corporate rate in other hotel chains. This hotel service quality and comfort has been decreasing during this year. It is really a pity for me, the hotel is only 4 blocks away from Corporate offices in Santiago but price/performance ratio nowadays it is not what it used to be....

This is a 5* hotel but with only 3* service. I stayed at the Sheraton Santiago for 2 nights. It is a very large busy hotel, so you only feel like a number, not an individual. On arrival, the receptionist didn't make me feel welcome. No smile or any courtesies. There was no explanation about the hotel. In fact, I took the wrong lift struggling with my luggage, only to find out that there was another section of the hotel called the Tower. I did complain to the duty manager, who did nothing apart from getting someone to help me with my luggage, which should have been offered as a matter of due course.

The room was spacious and the bed comfortable. However, there was no usb charging outlet apart from an alarm clock only suitable to i phones. The only socket my adapter could fit was on the base of a table lamp, so not that practical.

The first day at breakfast, I was practically ignored. I asked the restaurant manager for a small jug of hot milk, which he forgot as he had to pander to another guest. Eventually, after 20 minutes wait, I asked a waiter who eventually produced it. Most of the waiting staff are very pleasant. The hotel is let down by the male receptionists and managers who think they are something special and...