Hotel Deblasis Budget Rooms — Hotel in Providencia

we booked the accommodation at $159 with breakfast for 3 days! we arrived late at night the girl from the reception was waiting for us and asked us to pay upon arrival and that we had to pay $189 because we are with a card! we didn't remember the price, we went to pay! luckily for us the payment after 3-4 attempts was not made, until a Chilean couple came to check in and that's where the discussion about money and payment stopped! in the morning I went and paid $159 that the booking price said! at the same time a couple from Brazil came down who were staying for 6-7 days with their towels and they asked them to change the towels because they are now very wet from all the days .. on the second day that we needed them the girls from the reception came and helped us ! on the last afternoon as soon as we got down for the exit, the girl who had paid told us that there is a problem because I paid by card it is $30 more! I told her that I paid according to the price I booked and she showed me in the booking system my reservation $159 - 19% Chile tax $30.21 which is included in the price of the reservation ! I explained to her that because I have a hotel in my country and because I work with booking I know what she is showing me and that the tax is included in the price! she was adamant until I told her I will ask and if the additional charge applies I will pay! i headed to the police station i explained to them what has happened they asked for my passport they saw the date of entry into the country and they said i have no other obligation to pay anything else and that chilean law exempts travelers from the 19% IVA and if i want to complaint, but because I have a hotel I didn't want to continue! as soon as we got back to the hotel the girl I had paid made various ironic grimaces to the other colleague! the other girl also tried to convince me that I owe $30 more than the price I booked! I explained to them once again that I paid the price that was booked and I know the booking system because I have a hotel, and as I found out tourists from other countries are exempt from the 19% IVA! in the morning at 11 I went to check out the girl from the first night who went to charge me 190$ while I had booked with the booking 159$ she asked me for 30$ I explained to her that I have paid the price from the booking and the laundry 10$ , I don't owe anything and all the above from the beginning .. luckily for me it was an Italian tourist who immediately took part and told her that yesterday he paid the same amount in Valparaiso with a card and they didn't ask him anything more! to get the answer that it is the policy of the company! because I have a business, I want the customer to pay exactly what is due to him, neither more nor less! and no business would give the customer the $30 dollars! also because I had a woman across from me, there were cameras, I respected the space, I was also in a foreign country, I asked her to call the police and if I owe more, let me pay! there things took a different turn .. panic, fear and despair .. he called Manuel (if I remember the name correctly) to give the solution and to explain his to me persistently asking me whether I paid in dollars or pesos? as a European citizen using a well-known global travel card I told him that I paid in euros! he hung up on me I explained that I would rate the business 1 (and I'm sorry for that because I'm also a colleague) he started yelling that he's going to call the police! I told her I will wait! I waited until another colleague of hers came and politely asked me to stop here! I left and said I will not continue until I received the following message! P.S Manuel if you want to create goodwill in your business, you must find experienced staff with good knowledge of foreign languages! breakfast is not considered a spoonful of jam with butter for 2, 2 slices of cheese 3 salami, 0.65 ml juice and fruit in a glass blackened because they have been cut hours before! as well as changing towels, washing the bathroom and replenishing paper and shampoo must be daily! I wish you had brought the material to the police so we could see who would get...

we booked the accommodation at $159 with breakfast for 3 days! we arrived late at night the girl from the reception was waiting for us and asked us to pay upon arrival and that we had to pay $189 because we are with a card! we didn't remember the price, we went to pay! luckily for us the payment after 3-4 attempts was not made, until a Chilean couple came to check in and that's where the discussion about money and payment stopped! in the morning I went and paid $159 that the booking price said! at the same time a couple from Brazil came down who were staying for 6-7 days with their towels and they asked them to change the towels because they are now very wet from all the days .. on the second day that we needed them the girls from the reception came and helped us ! on the last afternoon as soon as we got down for the exit, the girl who had paid told us that there is a problem because I paid by card it is $30 more! I told her that I paid according to the price I booked and she showed me in the booking system my reservation $159 - 19% Chile tax $30.21 which is included in the price of the reservation ! I explained to her that because I have a hotel in my country and because I work with booking I know what she is showing me and that the tax is included in the price! she was adamant until I told her I will ask and if the additional charge applies I will pay! i headed to the police station i explained to them what has happened they asked for my passport they saw the date of entry into the country and they said i have no other obligation to pay anything else and that chilean law exempts travelers from the 19% IVA and if i want to complaint, but because I have a hotel I didn't want to continue! as soon as we got back to the hotel the girl I had paid made various ironic grimaces to the other colleague! the other girl also tried to convince me that I owe $30 more than the price I booked! I explained to them once again that I paid the price that was booked and I know the booking system because I have a hotel, and as I found out tourists from other countries are exempt from the 19% IVA! in the morning at 11 I went to check out the girl from the first night who went to charge me 190$ while I had booked with the booking 159$ she asked me for 30$ I explained to her that I have paid the price from the booking and the laundry 10$ , I don't owe anything and all the above from the beginning .. luckily for me it was an Italian tourist who immediately took part and told her that yesterday he paid the same amount in Valparaiso with a card and they didn't ask him anything more! to get the answer that it is the policy of the company! because I have a business, I want the customer to pay exactly what is due to him, neither more nor less! and no business would give the customer the $30 dollars! also because I had a woman across from me, there were cameras, I respected the space, I was also in a foreign country, I asked her to call the police and if I owe more, let me pay! there things took a different turn .. panic, fear and despair .. he called Manuel (if I remember the name correctly) to give the solution and to explain his to me persistently asking me whether I paid in dollars or pesos? as a European citizen using a well-known global travel card I told him that I paid in euros! he hung up on me I explained that I would rate the business 1 (and I'm sorry for that because I'm also a colleague) he started yelling that he's going to call the police! I told her I will wait! I waited until another colleague of hers came and politely asked me to stop here! I left and said I will not continue until I received the following message! P.S Manuel if you want to create goodwill in your business, you must find experienced staff with good knowledge of foreign languages! breakfast is not considered a spoonful of jam with butter for 2, 2 slices of cheese 3 salami, 0.65 ml juice and fruit in a glass blackened because they have been cut hours before! as well as changing towels, washing the bathroom and replenishing paper and shampoo must be daily! I wish you had brought the material to the police so we could see who would get...

we booked the accommodation at $159 with breakfast for 3 days! we arrived late at night the girl from the reception was waiting for us and asked us to pay upon arrival and that we had to pay $189 because we are with a card! we didn't remember the price, we went to pay! luckily for us the payment after 3-4 attempts was not made, until a Chilean couple came to check in and that's where the discussion about money and payment stopped! in the morning I went and paid $159 that the booking price said! at the same time a couple from Brazil came down who were staying for 6-7 days with their towels and they asked them to change the towels because they are now very wet from all the days .. on the second day that we needed them the girls from the reception came and helped us ! on the last afternoon as soon as we got down for the exit, the girl who had paid told us that there is a problem because I paid by card it is $30 more! I told her that I paid according to the price I booked and she showed me in the booking system my reservation $159 - 19% Chile tax $30.21 which is included in the price of the reservation ! I explained to her that because I have a hotel in my country and because I work with booking I know what she is showing me and that the tax is included in the price! she was adamant until I told her I will ask and if the additional charge applies I will pay! i headed to the police station i explained to them what has happened they asked for my passport they saw the date of entry into the country and they said i have no other obligation to pay anything else and that chilean law exempts travelers from the 19% IVA and if i want to complaint, but because I have a hotel I didn't want to continue! as soon as we got back to the hotel the girl I had paid made various ironic grimaces to the other colleague! the other girl also tried to convince me that I owe $30 more than the price I booked! I explained to them once again that I paid the price that was booked and I know the booking system because I have a hotel, and as I found out tourists from other countries are exempt from the 19% IVA! in the morning at 11 I went to check out the girl from the first night who went to charge me 190$ while I had booked with the booking 159$ she asked me for 30$ I explained to her that I have paid the price from the booking and the laundry 10$ , I don't owe anything and all the above from the beginning .. luckily for me it was an Italian tourist who immediately took part and told her that yesterday he paid the same amount in Valparaiso with a card and they didn't ask him anything more! to get the answer that it is the policy of the company! because I have a business, I want the customer to pay exactly what is due to him, neither more nor less! and no business would give the customer the $30 dollars! also because I had a woman across from me, there were cameras, I respected the space, I was also in a foreign country, I asked her to call the police and if I owe more, let me pay! there things took a different turn .. panic, fear and despair .. he called Manuel (if I remember the name correctly) to give the solution and to explain his to me persistently asking me whether I paid in dollars or pesos? as a European citizen using a well-known global travel card I told him that I paid in euros! he hung up on me I explained that I would rate the business 1 (and I'm sorry for that because I'm also a colleague) he started yelling that he's going to call the police! I told her I will wait! I waited until another colleague of hers came and politely asked me to stop here! I left and said I will not continue until I received the following message! P.S Manuel if you want to create goodwill in your business, you must find experienced staff with good knowledge of foreign languages! breakfast is not considered a spoonful of jam with butter for 2, 2 slices of cheese 3 salami, 0.65 ml juice and fruit in a glass blackened because they have been cut hours before! as well as changing towels, washing the bathroom and replenishing paper and shampoo...