Ladera Boutique Hotel — Hotel in Providencia

The air conditioning did not work properly. I had it set to 23 Celsius with it set to Cool and the temp would not drop to under 25 during the day. It would only come down to 24 during the night time when the sun set.I asked them to look into it and when I checked back later the response I got from the front desk was the maintenance said it was fine and they would check again tomorrow.

I came back from a tour the next day and same issue. They didn't even care enough to follow up. I gave up and just kept the curtains closed to keep out the sun. It wasn't even terribly hot outside. Maybe 80s at the highest. The fan would run non stop during my stay since it could never reach the set temperature .

The appearance is high class here but they miss out on basic details. There are better options in the Providecia area. There were other minor annoyances below but this was enough to scratch it off my list for future visits.

Pros: nice design and ambiance, great location, ladies in the breakfast area were very pleasant. Mini snack bar in the room was nice also.

Other Cons: -Bed squeaks on any little movement.

-Room service menu was not available in the room. Had to ask them to bring the menu to the room to look at at then give it back. Other hotels either have a menu in the room or a qr code link to a website with an updated menu. Jorge was very helpful though.

Wi-Fi connection kept requring me to sign back in while still in the room.

-No iron and ironing board in the room. I wouldnt think you would have to ask for this. I had none of these issues at another hotel the...

Title: Deeply Disappointing Experience – Not "Boutique" in Any Sense

We are senior travellers who arrived in Santiago after a long 32-hour journey from India, only to face one of the most frustrating hotel experiences we’ve had in over 40 years of travelling.

Freezing Rooms with No Heating: Our first room (202) had no heating despite outside temperatures being 6°C. After complaining, we were shifted to room 408. Shockingly, that room’s heating didn’t work either. At 7 PM, with the temperature down to 3°C, the hotel gave us a small room heater that was completely ineffective. We had no choice but to endure the cold.

Electrical Issues: The power kept tripping in the room. The staff's solution? We were told to go to the room’s power panel and flip the switch ourselves. Highly unprofessional and unsafe, especially for older guests.

Terrible Wi-Fi: The so-called "high-speed internet" barely worked. Even loading a simple page was a struggle.

Payment Confusion: Despite having fully prepaid through our travel agent, we were told at checkout that the payment hadn’t gone through and were made to pay again. Why was this not brought to our attention at check-in?

Lack of Accountability: Our complaints were brushed aside with vague promises to "escalate the matter to management." No resolution, no apology.

This was a terrible start to our first-ever trip to Chile. Ladera Boutique Hotel is not a true boutique experience—just cold rooms, poor service, and zero accountability.

Avoid if you value your comfort, clarity, and...

We are senior travellers who arrived in Santiago after a long 32-hour journey from India, only to face one of the most frustrating hotel experiences we’ve had in over 40 years of travelling.||1. Freezing Rooms with No Heating: Our first room (202) had no heating despite outside temperatures being 6°C. After complaining, we were shifted to room 408. Shockingly, that room’s heating didn’t work either. At 7 PM, with the temperature down to 3°C, the hotel gave us a small room heater that was completely ineffective. We had no choice but to endure the cold.||2. Electrical Issues: The power kept tripping in the room. The staff's solution? We were told to go to the room’s power panel and flip the switch ourselves. Highly unprofessional and unsafe, especially for older guests.||3. Terrible Wi-Fi: The so-called "high-speed internet" barely worked. Even loading a simple page was a struggle.||4. Payment Confusion: Despite having fully prepaid through our travel agent, we were told at checkout that the payment hadn’t gone through and were made to pay again. Why was this not brought to our attention at check-in?||5. Lack of Accountability: Our complaints were brushed aside with vague promises to "escalate the matter to management." No resolution, no apology.||This was a terrible start to our first-ever trip to Chile. Ladera Boutique Hotel is not a true boutique experience—just cold rooms, poor service, and zero accountability.||Avoid if you value your comfort, clarity, and...