Hotel Boutique Tremo Bellas Artes — Hotel in Recoleta

On booking.com I booked the wrong weekend for my stay at this hotel. It was a non refundable ticket and it was my fault. I arrived at the hotel and got to reception. Firstly, no one spoke English and and we had to talk to each other via google translate. They couldn’t find my booking for that day and I found out the date I booked was wrong. I explained that I no longer needed the 2 nights next weekend and can I change them to now...I was stood in their reception after a 8 hour coach ride from Mendoza. There was a spare room and I still intended to stay at the hotel. They declined and said I would have to book and pay again - very disappointing. The rate at reception was nearly double that of booking.com so I went back to the website and was about to press confirm payment when they said sorry the available room has a problem and is no longer available. They then told me I would have to get a taxi to their other hotel across the river and stay here. Again, not accommodating. I booked this other Tremo hotel at a higher cost to my original booking and went. I was presented with a downstairs room sat confidently between All the noise from reception and my window next to the cafe area. Very tired, very noisy is not my idea of fun. The room was clean, but the bathroom and shower very dated. The location was good next to the Bellavista center with restaurants. ||||Anyway, it’s up to the hotel to overall a non refundable ticket, not booking.com. I went to cancel this reservation for next weekend and it said I could email the hotel via the website and ask for a refund or date change. As I had already paid the new hotel booking fee I asked for a refund on the basis that I am still staying and paying for a room in the hotel chain. They abruptly replied saying no. Very disappointed with the attitude of these people. I can admit to the initial mistake, but not letting me change the dates as I’m stood in reception trying to check in is poor form. Travelling on a budget and effectively lost $100 to these guys when they could quite easily helped me out. ||||It’s things that this that ruin...

on arrival was blithely informed my room was'over the road' , my protests were swept aside even tho I was a solo female traveller and made my feelings known. This room was awful, a long thin corridor with weird single bed placed vertical to my double, effectively blocking the drawers of a hideous unit housing a tv and wardrobe. There was no reception or night porter 'over the road' and the wifi was pathetic there. I was informed breakfast was served in the hotel tho...you just have to cross 4 lanes of traffic and hey presto you are in the hotel (yes the one I'd booked!)||The next morning my complaints were listened to and I was put in ground floor, street facing room 4. Rubbish, including fly tipping is placed outside the window and trash collectors are kept noisily busy all times of the day and night.||The walls are thin, alarms go off constantly, water drips from an overflow somewhere and sleep is obviously not something you are going to get a lot off. The breakfast is a joke...hostels offer better quality and variety of food which is the same daily fare placed on one spindly single trestle table. ||The pros? Digging deep really only the fact it's in a good walkable location and receptionist Paula was helpful. The rest were pretty ineffectual...

on arrival was blithely informed my room was'over the road' , my protests were swept aside even tho I was a solo female traveller and made my feelings known. This room was awful, a long thin corridor with weird single bed placed vertical to my double, effectively blocking the drawers of a hideous unit housing a tv and wardrobe. There was no reception or night porter 'over the road' and the wifi was pathetic there. I was informed breakfast was served in the hotel tho...you just have to cross 4 lanes of traffic and hey presto you are in the hotel (yes the one I'd booked!)||The next morning my complaints were listened to and I was put in ground floor, street facing room 4. Rubbish, including fly tipping is placed outside the window and trash collectors are kept noisily busy all times of the day and night.||The walls are thin, alarms go off constantly, water drips from an overflow somewhere and sleep is obviously not something you are going to get a lot off. The breakfast is a joke...hostels offer better quality and variety of food which is the same daily fare placed on one spindly single trestle table. ||The pros? Digging deep really only the fact it's in a good walkable location and receptionist Paula was helpful. The rest were pretty ineffectual...