Hotel Loreto — Hotel in Recoleta

The Hotel Loreto presents itself online as a well kept boutique hotel in the center of many tourist activities. It is possible this image was true before COVID or something, but it is absolutely not true now. You'll notice there are not many recent reviews, which is usually a red flag but I somehow missed that. The hotel sits behind big iron gates, and you must get the front desk agent's attention through the window. The lobby is dirty and they are actively doing noisy construction on the front stairwell, which is close to rooms. ||The rooms are absolutely disgusting. I'm a stout traveler and can handle a lot, but these rooms are completely unacceptable. To say the furnishings are minimal would be an understatement. The rooms have as little and as basic amenities as possible. The room was not clean at all - dirt, hair, ants everywhere. The plugs are hit or miss for what work. The shower is what made us eventually leave for another hotel. If you turn the shower on, water would come gushing out at the base of the step to enter the shower. We reported this to the front desk and they said there were no vacant rooms that did not have maintenance problems (!). Their solution was to give us a bunch of towels to put on the floor and, presumably, just flood the bathroom. This is one of the most insane things I've ever seen a hotel suggest. After telling them we wanted to leave, they magically decided a room with a maintenance problem was actually fixed. We said absolutely not and requested a full refund. They reluctantly agreed and tried to talk us out saying it would take awhile to refund. There was no way we could comfortably stay there so we left.||After time had passed, they still had not issued a refund as agreed upon. I sent them an email which they did not answer. I reported this charge to my credit card company, which was much more effective than attempting to contact these con men. After several days they replied and asked for the same exact details that we gave them when we signed in. This never resulted in a credit from the hotel. Thank goodness my credit card is reputable, but this hotel sure as heck is not.||In all my travels, I have rarely encountered a dump that tries to scam people like this. The pictures you see in these reviews are either fake or from a time when this hotel used to be run properly. They do not represent the hotel in its current state. We went over to the Novotel for only a few more USD a night. The vast chasm in quality was so enormous. Do yourself a favor and book somewhere else. I recommend the Novotel Providencia but you could likely find a better hotel almost anywhere else in the city. You can see I have many reviews and most positive. I do not take one star reviews lightly, but travelers need to be aware of this trap. Do...

The Hotel Loreto presents itself online as a well kept boutique hotel in the center of many tourist activities. It is possible this image was true before COVID or something, but it is absolutely not true now. The hotel sits behind big iron gates, and you must get the front desk agent's attention through the window. The lobby is dirty and they are actively doing noisy construction on the front stairwell, which is close to rooms.

The rooms are absolutely disgusting. I'm a stout traveler and can handle a lot, but these rooms are completely unacceptable. To say the furnishings are minimal would be an understatement. The rooms have as little and as basic amenities as possible. The room was not clean at all - dirt, hair, ants everywhere. The plugs are hit or miss for what work. The shower is what made us eventually leave for another hotel. If you turn the shower on, water would come gushing out at the base of the step to enter the shower. We reported this to the front desk and they said there were no vacant rooms that did not have maintenance problems (!). Their solution was to give us a bunch of towels to put on the floor and, presumably, just flood the bathroom. This is one of the most insane things I've ever seen a hotel suggest. After telling them we wanted to leave, they magically decided a room with a maintenance problem was actually fixed. We said absolutely not and requested a full refund. They reluctantly agreed and tried to talk us out saying it would take awhile to refund. There was no way we could comfortably stay there so we left.

After time had passed, they still had not issued a refund as agreed upon. I sent them an email which they did not answer. I reported this charge to my credit card company, which was much more effective than attempting to contact these con men. After several days they replied and asked for the same exact details that we gave them when we signed in. This never resulted in a credit from the hotel. Thank goodness my credit card is reputable, but this hotel sure as heck is not.

In all my travels, I have rarely encountered a dump that tries to scam people like this. The pictures you see in these reviews are either fake or from a time when this hotel used to be run properly. They do not represent the hotel in its current state. We went over to the Novotel for only a few more USD a night. The vast chasm in quality was so enormous. Do yourself a favor and book somewhere else. I recommend the Novotel Providencia but you could likely find a better hotel almost anywhere else in the city. I do not take one star reviews lightly, but travelers need to be aware of this trap. Do...

This is a nice local boutique hotel in a great location . The hotel is located in the Bellavista area of Santiago which is the artisan and bohemian district of the city . We loved the area with all its murals and plenty of restaurants / bars within walking distance ||The hotel doesn't have an elevator something to be aware of if stairs are a problem . Our room was spacious and comfortable , a bit more storage would have been nice . We had a very small bathroom and even smaller shower , for some reason when we took a shower the bathroom floor flooded , hope they fixed this . The air conditioning and wifi were fine , the room also had a safe and mini bar . Our room had a small balcony and the hotel has a roof top deck with great views .||The breakfast was very basic and this is where there is room for improvement . Dirty dishes were left sitting on tables and the staff seemed to hide in the kitchen area afraid to interact with the guests . ||We were able to walk to most of the attractions that we wanted to see in Santiago . The hotel does not have a gym but a good one is located a couple blocks away . For spectacular views of the city don't miss the funicular/cable car which are not far from the hotel .||Don't be concerned with the ongoing protests and graffiti , educate yourself . The protests were never a problem during our visit to Santiago .||Thanks to Sebastian and the other front desk staff for all their assistance...