Hotel Director — Hotel in Vitacura

I stayed in this Hotel for a total of 10 days during a business trip. The breakfast was boring and got old very fast, by the 4th day I stopped eating there all together. It seems they do not have a kitchen, so their food is very limited.

Now, the real issue I had with this hotel. I had asked for Late Checkout the day before, as my plane left Chile at 6:00pm and the checkout is at 12:00pm. I had been granted Checkout at 2:00pm.

At about 11:00pm, I had someone knock on my door, apparently I had to leave, since my room was already "sold" to another costumer. When I went to complain in the lobby, they told me there was nothing they could do and I could just wait in the lobby if I wanted, even tho I was granted the late checkout the day prior. This usually wouldn't be an issue, but I would assume they could show some kind of respect if I had stayed in their hotel for 10 days. Now, since I couldn't carry my bags around town while I waited for my departure time, I left my bags at the front and went out for a walk. When I came back to leave and got my bags back, my carry on suitcase had the handle broken by the hotel staff. I tried argue with the manager, but he said they are not liable for the bags. Sadly I did not have time to argue as my taxi was waiting.

Great location, as there are many good restaurant around the area and it's very safe, sadly the food and the last day...

We had read a few bad reviews so had a few doubts prior to arrival. Needn't have worried as we were very impressed with the hotel. We checked in late with a night porter who was very helpful. Got to our room, which was very spacious and had a lovely sofa and arm chairs. The bathroom was very spacious, and we even had a walk in wardrobe. The only issue we had was with the air conditioning which was set to winter, and apparently couldn't be changed, as we wanted it cooler as the room was quite hot.

We had a very good nights sleep as the beds were very comfortable. Usual set up of lots of pillows and duvet with obligatory narrow throw.

Breakfast the next morning was a nice assortment of the usual suspects: eggs, bacon, cereals, bread, pretty awful coffee etc. had mini croissants and Danish which was nice.

We had dinner at the bar one veering, although only went for snacks and sandwiches which were plentiful but not the cheapest.

Wifi in the room was a little hit or miss but at least it was free, unlike the website which said it had to be paid for so nice surprise.

Vitacura itself is beautiful and worth a walk around, it's also incredibly safe with a large choice of lovely cafés and restaurants.

I would definitely...

Estadia no Hotel Director Vitacura, quarto 505, de 20 a 27 de outubro de 2024.

Minha experiência neste hotel deixou muito a desejar, especialmente considerando ser um estabelecimento 4 estrelas. Nos primeiros dias, o ar-condicionado do quarto não funcionou entre 20 e 22 de outubro, tornando o ambiente insuportável durante o dia, quando as temperaturas ultrapassavam 30 graus. Tentei formalizar uma reclamação diretamente com o gerente, mas ele recusou-se a dialogar e enviou apenas um funcionário com duas cortesias de drinks, sem dar uma explicação ou oferecer uma solução eficaz. Esperava uma atitude mais empática e profissional.

No restaurante, a organização é caótica. Em dias de maior movimento, há cobranças duplicadas, e precisei guardar todas as Notas Fiscais para comprovar o que já havia sido pago. Em uma noite, recebi uma ligação às 23h39 cobrando um consumo que já estava quitado, o que perturbou o descanso da minha filha, que estava dormindo e em período de competição. Parece não haver um mínimo de consideração com o horário de descanso dos hóspedes. Além disso, qualquer pedido, por mais simples que fosse, demorava cerca de uma hora para ser servido.

Apesar desses problemas, ressalto que os funcionários foram sempre atenciosos e prestativos, e a qualidade da comida é boa. No entanto, essa experiência não correspondeu ao padrão esperado de um hotel 4 estrelas. Infelizmente, não pretendo voltar a me hospedar no Director Vitacura.

Estancia en el Hotel Director Vitacura, habitación 505, del 20 al 27 de octubre de 2024.

Mi experiencia en este hotel dejó mucho que desear, especialmente considerando que se trata de un establecimiento de 4 estrellas. Durante los primeros días, el aire acondicionado de la habitación no funcionó entre el 20 y el 22 de octubre, lo que hizo que el ambiente fuera insoportable durante el día, cuando las temperaturas superaban los 30 grados. Intenté formalizar una queja directamente con el gerente, pero se negó a dialogar y solo envió a un empleado con dos cortesías de bebidas, sin dar una explicación o ofrecer una solución efectiva. Esperaba una actitud más empática y profesional.

El restaurante tiene una organización caótica. En días de mayor ocupación, hubo cobros duplicados, y tuve que guardar todas las facturas para demostrar lo que ya había sido pagado. En una noche, recibí una llamada a las 23:39 horas para cobrarme algo que ya estaba pagado, lo cual interrumpió el descanso de mi hija, quien estaba dormida y en período de competencia. Parece que no hay ninguna consideración con el horario de descanso de los huéspedes. Además, cualquier pedido, por más sencillo que fuera, demoraba cerca de una hora en ser servido.

A pesar de estos problemas, destaco que el personal fue siempre atento y amable, y la calidad de la comida es buena. Sin embargo, esta experiencia no correspondió al estándar esperado de un hotel de 4 estrellas. Lamentablemente, no tengo intenciones de volver a hospedarme en el Director Vitacura.

Stay at Hotel Director Vitacura, Room 505, from October 20 to 27, 2024.

Unfortunately, my experience didn’t meet 4-star standards. The air conditioning in our room was out from October 20-22, making the room unbearable during hot days. I tried to speak with the manager, but he refused and only sent two complimentary drinks without offering any real solution.

The restaurant was also disorganized, with duplicate charges and long waits—up to an hour for simple orders. One night, I received a late call at 11:39 pm to settle a bill I’d already paid, disturbing my daughter’s rest.

Although the staff were friendly and the food was good, the experience fell short. I do not...