Eaton HK — Hotel in Hong Kong

The location is semi convenient (located in between Yau Ma Tei and Jordan MTR stations), that's one of the 2 good things about this place.

The second good thing are the housekeeping ladies, they're very helpful and very accommodating. They always made sure they didn't disturb my children's day time naps.

We booked the family room (the one with the bunk beds) for our 2 week stay for our family with a 3 year old and 6 month old. When we checked in, the photos did not match reality. The room was so small compared to photos and the bunk beds have a 30cm gap between the bed and wall which is not safe for children younger than 12 years old. Not only this, we had no space to store our luggages which was another hazard to our 3 year old.

We tried to ask to swap rooms but the reception was adamant this was the most spacious room they offered and more so, we specifically booked the room. After an hour of discussion and escalating the matter to the manager (Chibi?), we finally were able to change to a connecting room which was more spacious than the family room.

There was a fridge which was usable but if you had food to reheat, the reception can organise their staff to reheat it for you. But it's a hit and miss if they follow through with your request. I've had to wait from 10mins to over 40mins just to reheat food.

The reception staff were actually really rude and unfriendly.

The guests lifts were located outside of the hotel near the car drop off zone and half the lifts were out of service which made it uncomfortable to wait in the heat. The guest lifts were broken during our stay and it was a real inconvenience esp during peak hours and anyone could have had access to the hotel. The hotel allowed guests to use service lifts but we were also guided by staff to wait for guest lifts.

The "swimming pool" is more like a wading pool, too small to really swim and the gym was basic.

It is an old hotel (over 30 years), they try hard to make it seem like a new age hotel which caters to everyone's needs but this isn't the case. It appears rooms 01-12 on each floor are newly renovated and the rest are still to be refurbished.

Walls are thin, can hear everything in the room next door and in hallways.

There was an electrical hum (possibly from the aircon unit and the powerboard to control the lights in the room next to the bed. It was bareable but it can be annoying for light sleepers.

Overall, this stay hasn't been the best experience and we won't be coming back again.

My sister and her family and our parents also stayed here and they also weren't impressed with the...

Edit: After I posted this review during my Eaton stay, the General Manager reached out and was very helpful. He was able to move me to a new room which was a lot better and didn’t smell like smoke. Also, it seemed like the staff downstairs were a lot more cognizant of keeping track of the lines for the lifts. I appreciated the quick response to feedback and have increased the number of stars in my review.

DO NOT STAY HERE. Not worth the money. Pros: room is cool, design is aesthetically pleasing, cool gym and pool area, great location in the heart of the city. Cons: see below

1. Check-in process was horrible on a Saturday. Sooo overcrowded, everyone cutting to try and get in front of you in line.

2. Every time you leave, it is literally IMPOSSIBLE to get back upstairs to your room, because there are so many people all cutting in front of you to get into a cramped, overcrowded elevator. This creates a very infuriating entering/exiting experience. The staff don't help with this either. I don't blame them. The staff at the check-in counter are too far away from the lift to help, and the 1-2 staff members working at the lifts have to field too many concerns to worry about people cutting the line.

3. We booked a pass to Eaton House and got a key card. But afterwards, we found out at the front desk that it is impossible to get into Eaton House using your key card. You have to ask one of the lift staff every time, which then causes more people to cut in front of you. As a result, it took us ~10 min just to get up from G/F to 1/F.

4. We booked a no-smoking floor, but the room consistently smells like smoke. I'm just happy that we spend most of the day outside so it doesn't affect us.

5. Check-in staff are very efficient to the point where they do not even help you. When we first checked in, they did not even tell us which lift to go to (there is one outside and one inside, and the correct lift to take to your room is the outside lift). I feel like the check-in staff lack basic hospitality skills and are basically just glorified assistants.

Overall worst hotel I've ever stayed at and will NOT...

I stayed at the hotel from November 2021 to March 10th 2022. I found the staff young, energetic and helpful. The Nook room is nice, the bed is comfortable, the bathroom is very nice with q strong pressure shower, beautiful supply of white towels. Storage is manageable. The window wooden shutters were amazing, kept the room warm on cold days and gave a nice dark room to sleep in. The view if you face on to Pak Hoi Street is just of other buildings and the opposite Nathan Hotel, but it is far quieter than facing the other side of the highway to the Cross Harbour Tunnel. I enjoyed the Wellness centre, especially the heated pool, but instagrammers can be very annoying with all their posing. I chose the Eaton for its Wellness Centre and swam practically everyday for 2 months before it was closed due to the virus situation, many thanks to Johaness the manager of the wellness centre who made my experience very enjoyable. The lighting Electrical panel was faulty and engineers had to frequently enter my room to fix the problem even in the early hours of the morning, eventually the problem was resolved by taking the lighting panel from a room that had never had any problems and installing in my room. If there was a problem with the room or anything needed fixing, Maintenance was efficient. Unfortunately, all the guests on Long staying packages were given one weeks notice to vacate the hotel as the Hotel was going to be a CIF (Community Isolation Facility) for the next 3 months. Gareth Wong assisted me in finding another hotel which was 50% higher than what I was paying, but as many hotels were changing to CIF there were numerous guests fighting over rooms elsewhere. The other hotels in Hk which were still accepting guests took advantage of the situation and raised their prices astronomically. Gareth Kindly arranged transportation to my new accommodation, a full refund was issued on checkout for the remaining days not used. Overall it was a positive stay, value for...