K11 ARTUS — Hotel in Hong Kong

To celebrate my retirement we planned a two-week trip to Hong Kong and the Pearl River Delta without really thinking about which hotels we wanted to book in advance and were faced with finding a hotel for the final night in Hong Kong.

We dreamed of something really special with a spectacular view of Victoria Harbor und the nightly light show on the iconic skyscraper skyline. Hong Kong of course has its share of international five-star hotels, but we were looking for something unique without the amenities and the similarities of big chains.

After booking we received emails from Jasper and Matthew asking about the reasons for our stay and our arrival and departure wishes and offering to reserve us a table for breakfast, very nice personal touches.

We didn't have to introduce ourselves upon arrival on the penultimate day of our retirement celebration, Patricia and her team knew who we were from our emails. She suggested that we do the check-in in our room so we could immediately start to enjoy the spectacular view of Victoria Harbor. She showed us the various lobbies starting with the beautiful seating area past the reception desk - comfortable sofas and chairs adorned bathed in soft background lighting. She accompanied us to the first set of elevators up to the Living Salon and the first of jaw-dropping views of the Hong Kong Island skyline through the curving fully transparent wall of the Sky Lobby leading through to an area called the Library on two levels with books followed by The Commune, where breakfast and midday light lunches are served.

Patricia led us to a second set of elevators to the guest rooms accessible in long beautifully lit corridors. Our studio had a fully equipped kitchen and dining room table for four, a living room with couch, and bedroom with a view of the Hong Kong Island skyline. The bath and shower part had floor to ceiling windows. The entire studio had marble and wooden flooring. Patricia did the paper work with passports and signatures right there for us. I was surprised and moved to see balloons and a beautiful personalized card signed by the Resident Relations Kitty with congratulations on retirement with delicious chocolate pretzels. Patricia also explained that since our return flight to Europe was very late at night, we would receive a complimentary very late check-out until 5 p.m. the next day.

Thanks to this unexpected generous hospitality, we had a full 24 hours to explore and enjoy the hotel, the delicious breakfast the next morning as well as salads and snacks the following afternoon served in The Commune. We could book a tour with Patricia the following day to learn more about some of the exhibited artworks, find out about the artists in residence funded by the founder of Artus K11 with the goal of ensuring that the artisanal skills and knowledge of previous generations are preserved. Patricia showed us the special museum room with beautiful pieces of china, woodwork, painting, and furniture. We were especially grateful for her taking the time to give us a glimpse of one of the fully and beautifully furnished apartments (reachable by its own special elevator) available for rent. Artus K11 developed a unique scent for their 5th anniversary, which we were able to purchase a bottle to remind us back at our home of the wonderful stay. Patricia gave us beautiful cards with excerpts from a special book created by one of the artists in residence, reminding us of some of the artwork we'd heard about as well as a drawing of the special door to the museum room we'd visited.

We had thought we were simply checking into a hotel for our last night in Hong Kong, but our experience became something far more: of staying at a very special home - Artus combining experiencing artworks of varying kinds up close and being at home, domus, with hosts who became amici, just as Artus K11 claimed.

We are very happy to have chosen to spend our last night at Artus and are very thankful to the entire team for making our stay a...

Regrettably, our family endured a series of unpleasant stay during the New Year countdown at this apartment hotel. We deliberately chose this hotel for its renowned artistry and exceptional artistic offerings. With its esteemed status as a luxury hotel, our expectations were set high not only for the hotel's architectural and craftsmanship standards, but also for its service quality. Alas, our experience left much to be desired, as the hotel felt more like an apartment hotel rather than a luxury hotel.Unfortunately, the level of service provided fell well below our expectations. The check-in procedure was notably slow, and we waited nearly 50 minutes for our luggage before having to remind the staff. The duty manager exhibited a disappointing lack of professionalism and courtesy while addressing our inquiries regarding our booking. He drew incorrect conclusions from our outward appearance, causing us to feel offended.We noticed a lack of attention to detail, such as the inconveniently placed buttons for the curtains and blinds. For instance, the button to close the bathroom blind was inconveniently hidden inside the bathroom cabinet, it hard to find for the first time which we have to contact the staff for help. Also the shower door cannot close properly during our stay. Furthermore, we were surprised to discover that certain bathroom amenities came with an additional charge. The journey from the lobby to our hotel room proved to be quite perplexing for first-time guests. The process involved taking a lift to the 10th floor, navigating through the 10th-floor area, and then taking another lift to reach our room. The breakfast is served at level 10, the only cafe restaurant within this apartment. The breakfast is à la carte set menu instead of buffet style, priced at approximately $200 HK dollars per set.As one of the priciest hotels in Hong Kong, it is challenging to justify the steep costs associated with staying here. Other hotels in the vicinity offer superior views and service, such as the Regent and Peninsula. It is difficult to pinpoint any distinctive features or experiences that would validate the...

The hotel boasts a modern design and offers stunning views of Victoria Harbour from the sky lobby. The room is generously spacious with a comfortable bed.

However, the bathroom design poses some inconveniences. The shower door opens inwards, causing water to spill outside every time it's turned on. The washbasin platform is small, making it challenging to accommodate skincare products. While there is storage inside the mirror, turning on the lights heats up the mirror's interior.

Accessing the ground level from the room can be time-consuming, taking up to 5-10 minutes. This is due to the need to take a lift to the 10th floor, navigate through an extensive lobby area, and then take another lift to the ground floor. The lifts are slow, and there's a noticeable and unusual temperature difference within them.

Regrettably, the service falls short of expectations. Staff responsiveness is lacking; a simple request for bottled water in the lobby took over an hour to fulfill. Additionally, there is inconsistency regarding whether the bottled water is complimentary or chargeable.

Despite having a lobby-level bar, it is rarely open. The breakfast selection is extremely limited and remains unchanged throughout a month-long stay, with high prices. Notably, despite Artus and Rosewood being part of the same group and in close proximity, billing is not integrated.

As one of the most expensive hotels in Hong Kong, it's challenging to find compelling reasons to justify the high cost. While the hotel offers a good view of the harbor (similar to Regent Hotel) and proximity to K11 shopping center (shared with Regent, Rosewood, and Peninsula), it becomes difficult to discern unique features or experiences that would warrant such a significant...