Hyatt Regency Hong Kong, Tsim Sha Tsui — Hotel in Hong Kong

There’s a universal truth: people breathe life into a place. On our recent return to this hotel, that truth rang louder than ever. From the warm, sincere welcome at check-in to the quietly efficient service throughout our stay, each interaction felt like a small masterpiece of hospitality.|Perhaps it was the familiarity of a second visit, or maybe the simple decision to request a higher floor room, two floors higher this time, but everything seemed brighter, sharper, and—dare I say—a touch more charming. The view from our elevated perch was undeniably superior, even if it remained haunted by the persistent glow of the blue Daikin billboard. The good news? The billboard now switches on later and fades out (I think) around 9 p.m., a modest sign of progress. Other billboards remain lit around the harbour at night, but they’re also not in your face. Still, its reflection lingers mischievously on the polished wall beside our bed, a ghostly reminder that it’s always there, no matter where you look.|The room itself was nearly flawless. Spotless to a fault, it passed my ultimate litmus test: a swipe of my finger across the TV screen’s top revealed not a speck of dust—no rogue flakes of human skin, which, as we all know, constitute a grotesque 20-50 % of household dust. Compared with other properties (yes, Dorsett Hotel, I’m looking at you), this level of meticulousness sets a high bar. The familiar taxi cab-themed wall décor remains charming, if a bit predictable, and the standard amenities were generous. My only gripe? The fruit plate could use a daily refresh.|Two new experiences made this trip stand out: Hugo’s, the hotel’s upscale restaurant, and the freshly renovated executive lounge.||Hugo’s – A Fine Dining Opera|Hugo’s delivered a performance of highs and lows worthy of an opera. The French onion soup was a triumph—rich, velvety, and deeply satisfying. The Caesar salad, prepared tableside with theatrical flair, was delightful, though slightly undersized.|The main course, however, missed the mark. The menu promised “seared chicken breast,” yet what arrived were pale, sausage-like patties of ground chicken—bland, uninspired, and more suitable for a cat than a discerning diner. They rested atop a modest heap of mashed potatoes and a few token carrots, draped in a stingy dollop of sauce that did little to rescue the dish. It felt like a tragic misinterpretation of the restaurant’s lofty ambitions.|Dessert saved the evening. The tableside Crepe Suzette, flambéed with all the requisite drama, was a sugary spectacle, and the chocolate ice cream bonbons—served amid swirling dry ice smoke—offered a whimsical finale. Throughout, the hushed, attentive service softened the blow of the chicken disappointment.||Executive Lounge – Twilight Redemption|The next night, seeking culinary redemption (and a lighter dinner bill), we ascended to the newly renovated executive lounge on the 23rd floor. Drinks and meals here are free. The twilight view of Victoria Harbour served as a graceful consolation for the ever-present Daikin billboard. Styled like an airport executive lounge, the space offered an array of nibbles: assorted desserts, fresh salads, a solitary hot dish (noodles with meatballs in tomato sauce—tasty but room temperature), and a well-stocked bar.|We were greeted again by Conan, the lounge’s impeccably gloved manager. With a flourish and a dash of improvisation, he crafted a Long Island Iced Tea—minus a couple of ingredients—so confidently that even the billboard seemed less offensive after a few sips. Conan’s conviviality, paired with the generosity of the entire staff, left us feeling genuinely cared for.| |Final Thoughts|This second visit transformed my impression of the hotel from “good” to “exceptional.” The service, the immaculate rooms, and the smallest gestures—like Conan’s cocktail wizardry—elevated the experience. A few quirks remain—the lack of fresh fruit in the room and that stubborn billboard—but they no longer eclipse the overall excellence.||In the end, it’s the people who make a place memorable, and this hotel boasts some excellent ones. I now count it among my staples whenever I travel...

Great location in TST- The best part about this Hyatt property is its location, as it is directly connected to a shopping mall, which is also directly connected to Tsim Sha Tsui MTR station below. The underground pass that joins the mall basement will also lead you to the waterfront area where the laser night shows are held.

We stayed here over New Year’s Eve, and had a room with a harbor view that gives OK view of the fireworks – there are many tall buildings that is blocking the view from this property, so, if you want a clear view of the Harbor, you may have to look for other hotels.

It is a very busy property, like most other hotels in Hong Kong, so talking about the crowd is not a good gauge as you will get that at other properties as well. The property itself is not new - having been built more than 10 years ago and some parts do show it’s age, but it’s still a very comfortable business hotel with a proper working desk in your room to get work done and a very spacious bathroom (it’s almost as big as the bed area of the room) with clear, separated, top and shower area in a big layout you no longer get in other newer, built hotels in the city. Toiletries are provided by typical Hyatt Regency brand, and it does feel good quality. There is no bidet installed in the toilet though, and the closet has a dual sided door that you can access from both inside the bathroom or through the entryway at the room side.

Bedding wise, the mattresses are quite firm, and the pillows provided typical hotel standard – I did ask for a firmer pillow, and they were able to provide one. The temperature can be controlled and it does not reset itself to a certain specific temperature like in many of the newer hotels. The window shades are controlled manually instead of electronically, and there is a very nice day seat on the latch of the window for you to either place your stuff or sit and enjoy the ‘view’ outside.

The rates at this property has come down a lot, surprisingly, compared to when it first opened years ago when I was living in the city. With many newer and more luxurious hotels in its vicinity like the Rosewood and revamped Regent, this Hyatt may not be the best and newest option, but with the rates hovering around 250 USD nowadays it is a very good hotel in the city, especially if you want to stay on this part of Hong Kong. The rooms here are more spacious and better laid out than the nearby Sheraton (although the Harbour view rooms from this hotel does give a better view), and it is definitely way nicer than the Holiday...

This wasn't a bad hotel overall but there's one big reason why I wouldn't stay here again. First let me start with the good. The room is spacious with a good sized desk for working and it feels updated. The bathroom was perfect and had an amazing shower that I looked forward to using each day. Lam, one of the guys who help with your bags, was such a gem. Just the most genuinely nice guy you could meet. I never visited the restaurants but I ordered room service multiple times. The food was always delicious so highly recommend trying the food in the hotel. Location is great. There's a mall beneath the hotel that has a lot of nice shops. And there's an incredibly delicious bakery very close by called Marouf and Puff Bake.

Now for the not so good. The service overall was pretty terrible (with the exception of Lam). The people at the front desk were not pleasant at all. The housekeeping staff leaves before noon every day so if you're not out of your room by then, they leave a note saying "sorry we missed you". I found this very odd since Hong Kong is a pretty late starting city so almost nothing is even open before noon... why would I be out of my room by noon every day... just seems unreasonable. It be better for them to start later and finish later. I found this very annoying and felt like I needed to rush out of my room each day.

My biggest issue with the hotel is the lack of common spaces to work on your laptop. I asked the front desk and they said they have no such spaces. I've never been in a hotel like that... a lot of people come to Hong Kong to work and it's much more pleasant to work in a common space rather than in the room. I ended up working in my room for a lot of the time which was okay since the room was quite spacious and the desk was a sufficient size but still so far from ideal. Also, the wifi decided to slow down significantly one day to the point where I could almost do no work at the hotel. I complained about it and they tried to fix it (which I'll give them credit for) but it took over 24 hours to get back the speed that was needed to do anything even remotely productive. This wifi issue combined with the lack of common space for working are the biggest reasons that I wouldn't stay here again. I think if you're not in Hong Kong for work, then this would be a fine place to stay. If you're there for work and need to do some work from the hotel,...