Le Prabelle Hotel — Hotel in Hong Kong

I had booked this hotel via Expedia many months ago, even before this protest issues start and naturally I wanted to consider to postpone this trip. My flight is via Singapore Airlines and they are kind enough to offer a one time exceptional refund of the flight fares due to the current protest situation but as I have booked the hotel under the "non refundable" option, the hotel replies that there will be strictly no refunds even thou the current situation is so messy. ||||To make things worse, I realised that Expedia is offering lower prices (almost SGD$500 difference for 2 rooms) now compared to what I have booked months ago (thinking that I had snagged a great deal then). I checked with Expedia but they replied that they do not have any price guarantee which I know some other websites offer. Enough said, so I decided I have to carry on with this trip despite the protest situation,||||The location of the hotel is just located 5 mins from Prince Edward mtr. There is a security counter on the ground level and they give good advice whether the streets or mtr stations are closed due to the current protest situation. ||||Housekeeping is also pretty neat and complimentary bottled drinks are topped up daily for the guests.||||During the day time, most of the shops are opened as per usual unless there is protest nearby and they will pull down the shutters and close the shops.||||Just a note, the hotel is located pretty near to the "popular" protest area as Mongkok Police station is just around the corner. ||||The reason why I only rated 3 stars is due to the check in counter which is abit inflexible thou. We had 2 rooms (1 quadruple room and 1 normal room) and requested for a slightly late check out for one of the smaller rooms as we have elderly folks together with us but the request was refused citing that there is full occupancy and thus the check out time can only be extended till 12.30pm as they need to clear the room for the next guests. ||||Since our flight is at 8pm, we have no choice but to linger at their lobby for almost 2 hours while waiting for our transport to come and pick us. They have a small area to store the luggage if you wish to go out thou.||||During our 2 hours waiting time at the lobby, there is not even more than 2 check ins and to be honest, with hotel vacancies in hong kong at an all time high, i'm sure the hotel could have done better to leave a better impression on the guests so that we will come back for our next trip.||||Thus most likely, even if i were to go back hong kong, most probably i wont stay in this hotel due to the inflexibilities that I have mentioned above. But other than that, the hotel service is pretty standard but not...

Stayed at the Hotel from 14 - 21 Nov 2023.|Positive|1. Hotel strategically located near Prince Edward MTR Station though must know how to take the appropriate exit (Exit C2). Be warned though that there are stairs to climb and only one escalator going up and down the MTR station.|2. Security guards were very friendly and helpful. They smiled and open the hotel doors and hold the lift doors each time we enter and leave the hotel.|3. Reception is located on the 7th floor. Staff were very polite. They quickly processed our arrival details. Got the room quickly though check-in time is 3pm. Got to hotel around 4pm. There’s one condition: need to put a refundable deposit of HK$1,000.00.|4. Location of hotel is near many eating places, supermarkets and 24 hr self laundry and within a 10min walking distance radius. Many good food areas relatively nearby are Chrisly cafe, One Dim Sum, Mui Kee Congee and Macau food stall in the Ming Kok Food Complex. Easy access to Tsim Sha Tsui for shopping and Sham Shui Po for good food on the Tseun Wan Red Line.|5. Strong shower with consistent heat and strong water pressure that didn’t falter.|6. Kettle is available for hot water and the hotel provides 2 small bottles of distilled water daily. |7. Housekeeping is great. There were times when we went out without putting the “make room” tag outside the door. When we returned to the room, the room had been made up. They also checked with us when we were still in the room (around 11 am) if they could make up the room.|8. Good housekeeping. Takes initiative to check if anyone was in and do housekeeping when they are not in and forgot to hang the tag to housekeep the room||Negative|1. The single queen sized bed was too small to sleep in (not enough space ). Should have opted for 2 single beds instead. The bed was rather high in height for my wife who is pretty short.|2. There’s no luggage holder and had to put them on the floor. Only 1 chair and table due to the lack of space. This means that I have to put my luggage on the floor. Also, there’s no cabinet to hang the clothes. They were hung on the wall in the open space.|3. Weak wifi. At times have to switch off my mobile to reset to get wifi signal again||Overall I would still choose this hotel again the next time we come due to its proximity to good eating places and...

We booked an incredible flight deal back in February 2019 for this October 2019 stay. Back in February, we of course had no idea that the HK protests would happen, nor that they would continue for months. Despite this, we did go ahead with our trip. ||||When we booked, we wanted a location close to the MTR station. This hotel is conveniently located right by Prince Edward Station, and about a block away is Mong Kok station. I have stayed in HK several times before and knew that off Nathan Road is a central location with lots to see, eat, and do. ||||Unfortunately when we stayed was the first time in 40 years that the ENTIRE MTR system was down. So the locational would have been fantastic but we did not use the MTR this time.||||Thank God that the Cityflyer busses from the airport go along Nathan Road, so we were dropped off by bus about a block from the hotel. ||||We walked everywhere and found many things still open. You do need to play things by ear and walk by a restaurant to see if it's open or not, and some businesses closed early. Not all websites reflect the current operating hours, so you have to go and check. ||||You enter on the ground floor to a reception/security area and the hotel lobby is on a different floor. The people on the ground floor were very friendly and kind, asking about the state of the streets and whether we would be heading out again, etc. They were helpful in providing alternative transportation ideas for the day. ||||As the main entrance is off Nathan road, we did not see too much damage to this street, but as mentioned many businesses are closed. The nearby traffic lights were damaged/turned off/not working so crossing the street was interesting, but no worse than other Asian cities I've visited. ||||Our room was large and had great views. We could see quite a lot of commotion from the streets, and at night during the protests we could hear chanting but not loudly, and mainly from the bathroom. Plenty of space for our luggage and to spread out. ||||Bottle of water is available per guest per day, which was fantastic. I would...