Metroplace Olympic Hotel — Hotel in Hong Kong

So it happens on the night of 30 Oct 2018, when I check in with my wife and her friend. We arrived at the reception, with the receptionist completely ignored us until I state my intention to check in. I greeted him politely but he got his attention on my wife and her friend, asking what their nationality is. While I hand him my documents to proof my booking for the 2 rooms, he never have looked at me and/or answer my questions with regards to extending my checkout hours. All he did was insisting my wife and her friend to answer him regarding their nationality, while pointing at a paper laminated on the table with regards to late checkout fee. My wife answered Vietnam, followed by his reply “beautiful girls”. By the time we got out keycard, and making our way to the lift, he had this grim on his face eyeing us away. I didn’t know what he means but it certainly sends us the chill. My wife and her friend was scared and quickly entered their room and have their window and door securely locked. ||An hour lately, I went down to ask for a pair of missing slippers, however the reception wasn’t manned. I look around the tiny lobby, and to my surprise, found the receptionist sleeping on a pile of chair in the closed restaurant area!!!||I understood it was 11:30pm, and it is only normal for all human beings to feel exhausted around this time. But am I asking too much for the receptionist, the only staff remains in the hotel, to remain on guard while he’s working his night shift? Especially while this hotel is in an area near Tai Kok Tsui, where it isn’t particularly famous for being your safest neighbourhood in Hong Kong. Police are also rare to find around here, with random drunks observed on the street near the hotel.||I got back to my room, with my door and window securely locked and call it a night. ||The next day we left the hotel around noon, this time with a different receptionist. She was a lot more friendly and approachable. I asked her for the name for the receptionist last night, his name is Eric Chung. I also asked her when the manager will be on duty, so I can reflect our weird experience with him. She replied the manager will be on duty starting around 8am next day.||That night when we returned, Eric was there again working his night shift. I got down around 11:30pm to check him out, and guess what, he’s taking his lap again in the closed restaurant area.||Early morning 1 Nov 2018, I got down to the lobby, and there the manager is. His name is Jeffrey Ho. I told him everything, only with him apologising for the poor reception that we have experienced and that he will provide better coaching to Eric for the correct behaviour he should have. Jeffrey also shared that it wasn’t the first complain he received from guest regarding Eric’s behaviour but he has shown improvements over the years. I voiced out to Jeffrey that this just isn’t good enough, especially when the issue isn’t just about unprofessional attitude, but customer feeling their safety is jeopardised at the hotel premises. Eric Chung should simply be replaced, especially when he had a track record of unprofessional behaviour at work.||I hope the hotel group can do something about it, because frankly speaking, management under Jeffrey Ho is weak and unconvincing in safeguarding customers’ own safety, never minding being an ambassador for Hong Kong hospitality industry.||Stay away from...

The place is surrounded by junk shops but not so bad. There are fast food, groceries and mini mart near to the location which was good. We stayed in two rooms, 1 family room at 303 and a double room at 703. Our double room is okay, clean and has enough space for 2 people but on our 2nd day, the aircon started leaking. The aircon leaking in our double room is tolerable while the aircon leak in the room 703 was not! it was like raining! My friend woke up to her stuff on the dresser soaked (aircon is above the dresser). Now, there is a girl staff who's duty, i believe, is only at night. SHE WAS ALWAYS DOWNRIGHT RUDE. First, we requested for bottles of water since we did not allow the cleaning service in the morning so we did not get refills. She looked in a drawer and then said "LATER I WILL SEND TO YOUR ROOM". 3 hours passed until we went down again, she did not send the water. We did not mention that to her and instead chose to buy our own water. And then when we complained about the leaking aircon, she seemed agitated that we were complaining. We did not shout at her or anything, in fact we were calm and we just requested for her to solve the aircon problem in the room. She said "maybe later i will send someone to check" to which pissed my friend (because of the sending the water incident) and insisted that she look at the room now or send someone because there was already a pool of water on the floor and the dresser is really wet. We put all the towels in the room to absorb it, to which she replied "THEN CHANGE ROOM!" we did not want to go through the trouble of changing rooms and we were on our way out to go somewhere so we asked her if that's the only solution, she said yes. We were all pissed but we tried to compose ourselves because we did not want to be rude so we asked her to just send someone to solve the problem and well, not to our surprise, it was unsolved still when we came back which was already 6am in the morning. It was really disappointing because the 2 guys on duty in the morning / afternoon were very friendly and pleasant, even took time to print out a map for us to where we wanted to go and explained the directions. That girl should not be in...

I’ve stayed at metroplace olympic three times. It’s a love-hate relationship with this hotel.||Pros:|1. Cheap room rate you cant get anywhere else in hongkong for this class of accomodation. Paid roughly usd 40-50 per night. Usually 2-3 stars hotels in this area charge minimum of 70-80 usd per night|2. Hotel is quite new, but.. i will discuss that in cons section|3. Lots of delicious restaurants, food options and supermarket nearby. Love the area eventhough it’s far from center but it feels more local|4. Bus connection is easy to and from wanchai and central (where i need to be for business purpose). There is also free shuttle bus from kowloon station stopping at dorsett mongkok which was 3 minutes walking distance to metroplace olympic|5. 1 km to mongkok center. Easy 20 minutes walk. Not bad since i like to walk in hongkong to balance out the unhealthy diet i had over there|6. 1 particular front desk (man) is very nice and very friendly. Forgot the name though||Cons:|1. upon the third visit i already feel the room is deteriorating. It’s a fairly new hotel but it looks older that it was. Probably because they dont really take good care of the furniture and the room. When something’s broken / scuffed they just leave it as it is|2. Some rooms are ok, some felt quite dirty. So it’s based on luck. |3. The quality of the interior is on the lower standard. But that’s what you get for paying 40 usd per night|4. Room is super super super small. I strongly suggest to take the family room. It’s the more decent option|5. It felt filthy on my last stay|6. First and second stay, booked 2 nights here and i felt fine. The last visit, i stayed 4 nights and i cant wait to get out of this hotel. I guess i overestimate my capability of not giving a ** about room hygiene ||So based on my last stay, i think i had enough with this hotel. Saying goodbye. Im opting for a better hotel although the rate is double the price here, at least im...