The Park Lane Hong Kong, Autograph Collection — Hotel in Hong Kong

I have had a relatively busy year when it comes to travelling, and as a consequence have had a considerable number of hotel stays in different hotels and countries. This stay really stood out in a positive way. The occasion was a mix of business and leisure.||First of all, this is the first hotel where the priority check in for loyalty card status holders really means something: most other hotels just put up a “priority desk” sign, but in the mean time, everyone just can queue up, rendering the priority rather useless.||The Parklane however has a set of separate priority check in desks away from the regular check in desks. So here it really works, an absolutely great solution that more hotels should adopt.||Check-in was quick and efficient, with most formalities already having been prepared by the staff. Due to the ALL membership, I received a room upgrade which was a neat gesture. The welcome amenity in the room was a sumptuous fruit selection.||There was a minor issue with one of the sockets in my room, which was promptly rectified after I reported it to the staff. ||The room layout may not be to everyone’s liking though: the bathtub is “in the room”, partitioned off by glass (see picture). It comes with blinds but overall it’s just a weird design (in my opinion). It also means that just taking a shower is a bit awkward, since the bathtub is in the way a bit and the shower just sprays everywhere. This design also means that when the floor above you takes a shower, you can hear the drainage water gurgle away - I can imagine this to be an annoyance to light sleepers.||It was great to be able to access the executive lounge for breakfast and work purposes. The breakfast selection is decent for a few days, but not sumptuous - for that you’d probably have to visit the main breakfast area. Also one point of attention: it is absolutely freezing in the executive lounge on the 26th floor: people were wearing jackets inside (!!), and after working there for a 2 hours I was shivering. Please increase the temperature to a more acceptable 24-25 degrees, and not the 18-19 that the airconditioning was set to.||Staff are very friendly and helpful throughout the hotel. However the staff in the lobby bar, whilst friendly, need to be far more attentive: despite it not being busy, it was next to impossible to get their attention - we literally had to walk over multiple times to get our orders taken. When there was a quiet period, all were standing with their backs towards the guests, talking with each other so they could never see if there were any requests from guests.||Special shoutout to Joey and the receptionist lady (sorry I didn’t get your name!) with the short hair on the 26th floor - you really made me feel welcome throughout my stay. It is highly likely I will stay here again when I’m coming back to Hong Kong on a...

1.The doorman, who appears to be of Indian descent, does an excellent job.　2.We checked in at around 3pm, but the reception was crowded, the staff were unsmiling and looked tired and fed up, so it might be a good idea to check in a little later.　3.We are Marriott Bonvoy Platinum Elite Members, but we do benefit from the rewards. However, we were not given a room upgrade. Overall, it is cold, so you may need to be careful with your room choice in winter.　4.The staff at the Executive lounge are excellent at what they do. The food on offer was also better than some of the restaurants in the area. I was particularly impressed with the taste of the stewed tripe served one day. The chef seems to have good skills. 5.Our room was clean enough, but we were told that it had just been renovated, but in fact there were some areas in the room that had clearly not been renovated, such as the washbasin and the electrical system. I felt nostalgic about the HDMI and audio plugs embedded in the wall. We saw other floors with distinctly different wallpaper, so it appears that some floors have been renovated while others have not. It would be advisable to check with the front desk when staying at the hotel.6. However, on the day when the Athlete meeting was being held near the Executive lounge, I was uncomfortable when I witnessed what appeared to be a young athlete behaving in a pompous manner towards the staff in the Executive lounge. Of course, this is not a hotel issue, but a matter of customer decency. I would like to commend the staff for the excellent response they showed to this pompous customer. Japanese people are not often rude to staff just because they are paying for their services. Therefore, we Japanese are inevitably bothered by the presence of such a pompous customer. It may be difficult to understand for those of us who think differently from the Japanese, but we would be grateful if you could understand this as a difference in culture and education. I have written a lot of feedback and it is very likely that my wife and I will choose this hotel again as our place to stay. We hope that when we come back your hotel, you will be able to offer us a warmer and better room than we had this time (we are Marriott Bonvoy Platinum Elite Members on this stay, but we are also disappointed that we were not given a...

My family and I recently had the pleasure of staying at the Park Lane Causeway Bay hotel for a week, and overall, our experience was a mix of positives and negatives.

Let's start with the positives. The hotel's location in the heart of the city is truly unbeatable. Being centrally located made it incredibly convenient for us to explore and enjoy the vibrant surroundings. The hotel itself was an architectural gem, and our room was a testament to both beauty and cleanliness.

Upon our arrival, we were warmly greeted by a courteous staff member in the lobby who not only welcomed us with a smile but also graciously assisted us with our luggage, ensuring a smooth check-in process that was impressively fast.

However, our stay wasn't without its challenges. Regrettably, we encountered a situation on the rooftop that left us deeply disheartened. Two staff members, one of whom was named Chloe, addressed us with unnecessary rudeness. Chloe, in particular, communicated in a tone that was not in line with the kind of hospitality we had come to expect from the hotel. We couldn't help but wonder if her reaction was influenced by the color of our skin, which is a matter that deeply concerns us.

Our confusion grew when we noticed other guests on the rooftop who seemed to be enjoying their time there. When we inquired about this, Chloe abruptly informed us that access was restricted to residents only. We respectfully clarified that we were indeed guests at the hotel, but her response was unnecessarily dismissive and discourteous. To add to our discomfort, we couldn't help but notice her and her colleague laughing at our expense as we left the area.

In closing, our stay at the Park Lane Causeway Bay hotel had its merits, including an excellent location, beautiful accommodations, and a genuinely welcoming arrival experience. However, the unfortunate encounter on the rooftop with Chloe and her colleague marred our overall impression. It is our sincere hope that the hotel takes such feedback seriously, addressing issues of staff behavior promptly and ensuring that all guests, regardless of their backgrounds, enjoy a consistently respectful and welcoming...