IKEA Causeway Bay — Local services in Hong Kong

Visiting the IKEA store in Causeway Bay, Hong Kong was a mixed experience.

#Location and Ambiance:

Nestled within a mall at Causeway Bay business district. Despite not being a large store in terms of store space, its strategic location and convenient transportation in the commercial area have led to a relatively large number of customers flow. The majority of IKEA stores can be found far from cities. However, in Hong Kong it is a completely different scenario due to the limited of space.

#Store Layout:

The traditional one-way layout is facilitating easy navigation through the various sections for customers.

#Guidance:

Customers need to walk in a single direction to exit the shop once they enter. IKEA's signage is very large when you shop there. Their clarity makes it easy to observe them.

#Visual Merchandising:

In terms of visual merchandising, IKEA has illustrated the Idea-Oriented presentation technique in their outlets. IKEA has room settings that feature different furniture combinations, including living rooms, make-up rooms, kitchens, bedrooms, and bathrooms. The presentation technique allows customers to visualize how it would look at their home.

#Stock Availability and Ordering Process:

The IKEA website, https://www.ikea.com.hk, makes it simple for customers to check the availability of each product. Additionally, head inside the shop and take a picture of the items you want to purchase. Present the numbers to the staff at the order counter as you proceed. Confirmation and delivery will take place after that. Online ordering is easy and convenient, with the option for home delivery or pick-up services.

#Return Policy:

Products can be exchanged or returned to any IKEA store or pick-up location if there are any flaws or you're not happy with them. To complete this procedure, please approach the customer service counter on the ground floor.

#Delivery and Assembly Services:

IKEA provides home delivery and assembly services, with a lead time of 3–14 days (We're happy to have our stuff delivered within 3 days). Orders totaling $1,000 or less will be subject to a $100 delivery fee (stair steps are excluded; $50 per floor). A $200 delivery fee will apply if the order totals more than $1,000 and up to $3,000. Only IKEA products are eligible for assembly services. The product fee for assembly services is 15%.

#Dinning:

There is an option to try Swedish meatballs, and other cuisines, known for their taste. Go down by stairs and the left side property will serve as a dining spot in Ikea.

#Customer service and mode of payment:

Generally, this establishment offer considerable customer care and a variety of payment options.

#Other:

-HSBC Bank is just around the corner when you encounter a lack of liquidity. -If you're looking for food or beverages, the Wellcome shop is...

Analysts say Ikea has been successful in not only getting shoppers to linger for hours, but also getting them to come back, over and over, whether for mattresses or meatballs.

IKEA has 4 retail shops in Hong Kong. IKEA Causeway Bay probably is the smallest shop in the city and might be the smallest in the world. Located at the heart of this shopping district next to the Parklane Hotel, they have 2 levels, with everything you could find: from kitchen, living room, bed room, washroom and even the garden, even this smallest store have furnitures and houseware from that you could find. You have to give credits to those that have done the design of this store. Perhaps it matches the small living space that is a norm in Hong Kong because of the expansive real estate.

They have also included a fast food joint that provides the infamous Swedish meatballs with the sauce. It also serves the very affordable hot dogs with unlimited cold drinks, i.e. if you can drink that many cups, and even ice cubes are included. It also provides mini pizzas, chicken legs, sandwiches as well. There are no seating area though, It seems that the visitors do not mind to line up for the dishes, get the drinks, ketchups, napkins and find your stands among the usually crowed small area. Eating without manner is something everyone has the cope, but most of them don't seem to mind, as long as the food is good, and the price is very affordable.

Oh! Just to remind that this is still a store when you are supposed to look for furniture...

Ikea advertises its flexibility and ability to mix and matches for different items together to make it a lovely home. Yet, it doesn’t provide the service it promises.

I bought the Alex sets with drawers, thinking one day I might be needing to turn the draws to a study desk in the future, hence I didn’t get the wheels installed, leaving the option open.

Now, the time has come to be needing a new set of work desk.

So I went and bough the top wood with two legs and ordered it for delivery.

The service guy advertised to speak to the customer service lady at the cashier to make sure it gets fixed to the drawer as how it is shown in the catalog.

So I did. The customer service lady called me back and said they cannot provide the service as o bought the drawer separately…..

I was shocked… Then I told her to kindly cancel the order for me if cannot instal. There is no way I can manage the installation…

If that’s the case, I’ll just go Franc Franc and order a new set….

But delivery guy still called me Today and says he didn’t get instruction or cancellation nor the installation

So disappointed

One. What would you advertise on simply purchase a wood board then you can turn it to a desk if you have the Alex Draws already?

Two. Why would you have a customer service section if all they do is...