Hi Backpackers (Hong Kong Hostel Group) — Hotel in Hong Kong

After reading the reviews online I was really skeptical about staying there, but it was the only reasonably priced so I chose it. It has a huge potential to be unleashed with simple changes but right now can impact your stay. Pros: location: amazing location just a couple minutes from causeway bay subway station. several bus/tram stops in front of the building. close to restaurants, malls and Victoria Park. facilities: beds are comfortable in a capsule style. every capsule has lights and a outlet. cleanliness: everything was really clean at check in and there is a daily lady that comes by to clean everything. Cons: check in/check out: the check in/out process is really haphazard. You arrive at the unit and have to call a number to reach the owner. The owner will then talk to a guy on site (who speaks no english) who will give you both cards needed to enter the building/hostel. However, the owner may not pick up the phone or the guy can be absent from the hostel, which will leave you standing outside with no instruction of what to do. I've seen this happen when I was there. For check out, you have to collect the key deposit with this guy who can be absent from site and you will have to wait. no towel provided structure: there is a single space with 5 bunk beds, a fridge, sofa, hair dryer, table and chairs. Therefore, if someone decides use the hair dryer 6AM or cook and eat some soup 11PM the sound/smell will reach the entire room and can really impact sleeping. management: no one is properly running the place so if you want to turn on the AC or turn off the lights just do it yourself. storage space: every locker is occupied with stuff from the hostel, which leaves nowhere to keep your stuff. Luggage are kept on the floor next to the beds host: there is a guy leaving on site (which handles check in) that creates some awkward situations. There are four bathroom stalls and he uses one as his kitchen and other he hangs his clothes, which leaves two "empty" ones for the guests. Although you can use them all, it is awkward to shower with some ones underwear hanging next to you. Also, he has a different routine than the guests and kind of "owns the place", which sometimes can create the feeling that you are staying at some ones house that you cannot even communicate with. maintenance: even tough the facilities are nice, it lacks some basic maintenance. My original bunk bed had no power, so I had to change. On my second one the light didn't dim all the way, which bothered during sleep. The shower head was lose when I arrived, and I had to reattach it myself. In summary, it is not a nightmare, but be aware of...

The staff and owner made no effort to assist me with my complaint regarding a power surge that I believe damaged my laptop. Even if the surge wasn’t the cause (though HP confirmed that it was), they should have at least tried to help. To my knowledge, they didn’t even check the power board by the bed and outright refused to provide a letter for my travel insurance claim. Because of this, I now have to replace an expensive laptop out of my own pocket for an issue that wasn’t my fault. Writing a simple letter would have taken them two minutes, yet they wouldn’t do it—leaving me unable to claim anything.

I’m sharing this as a warning to other traveller’s, as their devices could also be at risk.

Beyond that, the hostel has no common area, the shower is lukewarm and goes cold even after turning on the heating and waiting, there is no drinking water other than the free water bottle provided at check-in, the building has an eerie atmosphere, and no activities are organised. The staff didn’t provide great recommendations for things to do either. I later stayed at Hop Inn, which was a far better experience...

Right next to the Causeway Bay MTR station, with many busses and trams right out the door, this was an excellent hostel in HK!

I was in the 8-bed (4 bunks) mixed dorm. There are 4 individual shower/toilet stalls in this bunk - there was no problem finding an empty one. Showers had bath soap and shampoo. The wifi worked well, each bed has an outlet & light panel. There are smallish lockers (can fit personal items but not a whole suitcase). Large combination gym locks don't fit.

I checked in during the day and had no problems going up to the 11th floor and finding the entry office, where one of the people working there then took me up to the 17th floor and showed me...