Casa Relax B&B — Hotel in Cartagena

Had a difficult experience staying here for two nights and cannot recommend this hotel to anyone. Our negative experience caused us to leave Cartagena earlier than planned as we were so frustrated and disheartened. We are both avid travelers (each at over 50 countries) and this was one of the most difficult nights I have spent abroad. Additionally, we had just spent 4 nights in the Amazon with no electricity and I slept better in the Amazon. ||Two of us (female travelers) booked a triple room to have more space. The room we were given was an attic room above the office, with small metal circular stairs to get up to them. It had no outside windows and the AC was broken when we arrived. The shower and sink also did not have running water. We were assured it would be fixed immediately. As we had just come from the Amazon we attempted to bathe using a bottle of water. Additionally, as this is near the street, it was extremely loud until 2am (which is more par for the course, but something to be aware of). We told staff again about the stifling heat and no water but they were not able to fix it until the next day and did not switch us rooms until the next day. We did not leave that night because they continually told us they would fix it that night , but never did. We were provided a fan but this did little to lower the temperature (imagine sleeping in your attic in 90 degree summer weather. ) we were told to sleep with the door open , but as we are female we did not feel safe doing this. I did attempt to sleep downstairs by the pool in the hammock to get a breeze but the amount of mosquitos did not allow this. The next day I asked staff to come up to show them how hot the room was and they would not. We were told all our money would be returned for the first night by two different staff and they moved us to another smaller room so we chose to stay instead of leave. The next day upon check out , we were only returned half of the first night (not half of total) as we were originally told. Additionally, although we were downgraded to a smaller and cheaper room , we were not reimbursed. ||Absolutely do not recommend staying here, no matter the room you are placed in. Very sad when things like this happen but this can be avoided by the customer (pick a different hotel) and also by the hotel for actually taking care of their customer and doing what they say they will. ||+ The pool was lovely but that does not outweigh all...

Had a difficult experience staying here for two nights and cannot recommend. Our negative experience caused us to leave Cartagena earlier than planned as we were so frustrated and disheartened. We are both avid travelers (each at over 50 countries) and this was one of the most difficult nights I have spent abroad. Additionally, we had just spent 4 nights in the Amazon with no electricity and I slept better in the Amazon.

Two of us (female travelers) booked a triple room to have more space. The room we were given was an attic room above the office, with small metal circular stairs to get up to them. It had no outside windows and the AC was broken when we arrived. The shower and sink also did not have running water. As we had just come from the Amazon we attempted to bathe using a bottle of water but we obviously had paid for a room with a working shower and sink (and ac). Additionally, as this is near the street, it was extremely loud. We told staff about the stifling heat and no water but they were not able to fix it until the next day and did not switch us rooms until the next day. We did not leave that night because they continually told us they would fix it that night , but never did. We were provided a fan but this did little to lower the temperature (imagine sleeping in your attic in 90 degree weather. ) we were told to sleep with the door open , but as we are female we did not feel safe doing this. I did attempt to sleep downstairs by the pool in the hammock to get a breeze but the amount of mosquitos did not allow this. The next day I asked staff to come up to show them how hot the room was and they would not. We were told all our money would be returned for the first night by two different staff and they moved us to another smaller room so we chose to stay instead of leave. The next day upon check out , we were only returned half of the first night (not half of total) as we were originally told. Additionally, although we were downgraded to a smaller and cheaper room , we were not reimbursed.

Absolutely do not recommend staying here, no matter the room you are placed in.

One last thing is the lights in Cartagena go out constantly (8x just in the 48 hours we were there for about 30-90 mins each) so anytime you lose electricity the room will be come extremely hot very fast. So this is an...

Nicely located B&B in Getsemeni. This was to be our first experience of Colombian hospitality and it was a bit lacking. The staff were pleasant but not particularly giving out a warm welcome. Our room was basic but had everything you needed. The room was comfortable but pretty shabby in places. The pool is definitely the main draw of this place. It is a very nice feature and is very well looked after. I suffered quite a bad attack from bed bugs it would seem as there were no mosquitoes in the room and I was under sheets. I woke up with bites I had not sustained when I went to bed. When I researched the bites appearance, they were consistent with those described as bed bugs. Not pleasant. The included breakfast consists of fresh melon and pineapple etc, toast and scrambled eggs. No other options. Hot drinks are coffee, tea and hot chocolate. I wouldn’t recommend this place, the pool isn’t enough to outweigh the negatives unfortunately. This place could be so...