Las Indias Hostel — Hotel in Cartagena

We had a terrible stay. We were placed in a room on the first floor. This was a room with a bunk bed and a queen bed. We booked a double room, so I was puzzled about why there was a bunk bed in the room. The room was extremely small and incredibly dirty. No curtains were there to cover the windows looking out on the street and on the hallway of the hotel. The window looking out on the street was also extremely small and partly covered by the bunk bed so that wasn’t a great issue (?), but we had to hang the mouldy towels we got over the window looking out on the hallway to make sure the room was at least a little bit dark at night. The bathroom was mouldy as well. The sink was loose and seemed to be falling apart. There was no warm water and at one moment there wasn’t even water at all. The walls were so thin that we could hear the people at the reception downstairs talking to each other. And last but not least, the bed was crooked which meant I rolled out of the bed when I was lying on my side. When we complained about the room they said they could only give us another one the next day. When the next day we also found out that the breakfast wasn’t worthy of being called a breakfast, we decided to book something else instead. The worst of all though was for me the lie they told us. We had booked for 2 nights in a row and then 2 days later for another night (we had an 2 day excursion planned to Tayrona and Minca and would return after that). When we told them we would leave, we said that we understood that we still had to pay for the first 2 nights but that we would appreciate it if they would cancel our third night. They said they would cancel it right away, which we thought was reasonable and nice of them. Though unfortunately they didn’t follow through. We did not get a refund for the third night even though they might have been able to fill 2 nights and get new...

We had a terrible stay. We were placed in a room on the first floor. This was a room with a bunk bed and a queen bed. We booked a double room, so I was puzzled about why there was a bunk bed in the room. The room was extremely small and incredibly dirty. No curtains were there to cover the windows looking out on the street and on the hallway of the hotel. The window looking out on the street was also extremely small and partly covered by the bunk bed so that wasn’t a great issue (?), but we had to hang the mouldy towels we got over the window looking out on the hallway to make sure the room was at least a little bit dark at night. The bathroom was mouldy as well. The sink was loose and seemed to be falling apart. There was no warm water and at one moment there wasn’t even water at all. The walls were so thin that we could hear the people at the reception downstairs talking to each other. And last but not least, the bed was crooked which meant I rolled out of the bed when I was lying on my side. When we complained about the room they said they could only give us another one the next day. When the next day we also found out that the breakfast wasn’t worthy of being called a breakfast, we decided to book something else instead. The worst of all though was for me the lie they told us. We had booked for 2 nights in a row and then 2 days later for another night (we had an 2 day excursion planned to Tayrona and Minca and would return after that). When we told them we would leave, we said that we understood that we still had to pay for the first 2 nights but that we would appreciate it if they would cancel our third night. They said they would cancel it right away, which we thought was reasonable and nice of them. Though unfortunately they didn’t follow through. We did not get a refund for the third night even though they might have been able to fill 2 nights and get new...

We had a terrible stay. We were placed in a room on the first floor. This was a room with a bunk bed and a queen bed. We booked a double room, so I was puzzled about why there was a bunk bed in the room. The room was extremely small and incredibly dirty. No curtains were there to cover the windows looking out on the street and on the hallway of the hotel. The window looking out on the street was also extremely small and partly covered by the bunk bed so that wasn’t a great issue (?), but we had to hang the mouldy towels we got over the window looking out on the hallway to make sure the room was at least a little bit dark at night. The bathroom was mouldy as well. The sink was loose and seemed to be falling apart. There was no warm water and at one moment there wasn’t even water at all. The walls were so thin that we could hear the people at the reception downstairs talking to each other. And last but not least, the bed was crooked which meant I rolled out of the bed when I was lying on my side. When we complained about the room they said they could only give us another one the next day. When the next day we also found out that the breakfast wasn’t worthy of being called a breakfast, we decided to book something else instead. The worst of all though was for me the lie they told us. We had booked for 2 nights in a row and then 2 days later for another night (we had an 2 day excursion planned to Tayrona and Minca and would return after that). When we told them we would leave, we said that we understood that we still had to pay for the first 2 nights but that we would appreciate it if they would cancel our third night. They said they would cancel it right away, which we thought was reasonable and nice of them. Though unfortunately they didn’t follow through. We did not get a refund for the third night even though they might have been able to fill 2 nights and get new...