Boutique Hostel Joyce — Hotel in Grad Pula

Stayed for 1 night. When I checked in the elevator didn’t work past the 1st floor, but I was willing to overlook it. I was given a card with the code for my room but the code didn’t work and a loud siren came on, so I had to return to the front desk and have them fix it.||The next morning my bathroom cup was very dirty with old toothpaste so I avoided using it, and one of the hangers on the bathroom door had fallen off. I go to the front desk at check out and inform them them of how many mistakes there had been in less than 24 hours and despite asking very nicely for some sort of compensation or perhaps a small breakfast from the restaurant they work with, I was told that they didn’t think it was real mistakes and the manager didn’t pick up the phone. ||If they had admitted to the mistakes and given me a better check out experience or simply apologized properly, i would have given a higher rating, but things that are dirty and problems with BOTH codes and elevators, is unacceptable when you pay 120€ :/ ||I do give it 3/5 because the room was nice, the view from my window onto the street was stunning & the employees on the day I arrived were super nice and helpful and let me stay a little past checkout time :) very cool - but...

This hostel is located in a fantastic area of Pula; it's right in the middle of town and easy walking distance to all the key sights to see are within a few blocks. There are also multiple places to eat or get a drink nearby.|There was live music and entertainment on the plaza right outside both nights we stayed there, which added to the fun of the location.||The rooms are small, but serve their purpose. It's not necessarily easy to get close to the entrance, however, if you have a lot of luggage, as the street that ends right by the front door is restricted to those with parking passes. The clerks told us the no parking rules there are strictly enforced. ||The only reason I scored this as average was because it wasn't clear when we booked the room that you need to get your parking reserved in advance if you want your car to be close. We did not do that, so we had a half mile walk to the public park where we could leave the...

I recently had the pleasure of staying at this well-managed and beautifully situated hotel in the heart of the city. From the moment I arrived, the front desk staff demonstrated exceptional professionalism—reliable, attentive, and quick to address any issues that arose. The guest rooms were consistently clean and well-maintained, offering a comfortable and restful environment.

Breakfast each morning was a highlight: generous in variety, of excellent quality, and served by a courteous and accommodating dining team. The porters, too, were notably friendly and eager to assist, contributing to the hotel’s warm and welcoming atmosphere.

While the property shows signs of age, it does so gracefully, exuding a charm and character that is increasingly rare to find. It is clear that care and pride go into the running of this establishment. I highly recommend experiencing it...