Hedone Luxury Apartments — Hotel in Grad Pula

I reserved that appartement months before I arrive. 3 days before our arrival they mentioned a small note which says there is painting jobs and scaffolds in front of the building. I was informed that either i need to cancel my booking or they can give me 10% discount. So either I would live with the workers on my window and/or closed windows in 40 degrees in the middle of the summer including a chemical smell. They mentioned that like this is the most normal thing it happens every day. There is no apology in the message or whatsoever. I believe they even get mad that I did not accept this 10% generous offer! Of course everywhere is sold out now or if you can find a place than the prices are double. They have many facilities in Pula but was not offered to transfer to one of them for instance. Or they could offer to help finding another suitable option since they know the area very well. All the communication was a total fail and also dishonest. In the end I cancelled my reservation and asked for a compensation over Booking. Waiting for the answer. I hope this helps to the ones who considers to stay...

Excellent room, spacious. Aircon was powered. 🚿 Pressure was amazing. Perfect location. I strongly recommend staying here when...

Great apartment. Very modern. Can wash clothes in the...